Shannon Salisbury
Chirnside Park
Summary
Aspiring Finance and International Relations undergrad with a keen interest in policy development and creating meaningful change. Organised and dependable worker successful at managing multiple priorities with a positive attitude. Enjoys being a part of a team and learning new skills, and will take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
Work History
Food and Beverage Supervisor
Coombe Yarra Valley
01.2019 - Current
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Facilitated in-depth training to restaurant and wedding waitstaff to promote strong team performance.
- Ensured appropriate staffing level to provide highest quality service while meeting budgetary needs of the business.
- Maintained flexibility and tactfulness in dealing with unexpected changes to order of events and ability to appraise situations under high stress.
- Handled administrative requirements, cashier balancing and submitted operational reports.
Cellar Door Assistant
Coombe Yarra Valley
01.2019 - Current
- Ability to read diverse customer bases to understand individual needs and make appropriate wine recommendations.
- Excellent knowledge of company products and estate history and trusted resource for colleagues and customers.
- Delivers friendly, courteous and genuine personality and attitude towards customers and co-workers to create an enjoyable atmosphere.
Wedding Coordinator
Coombe Yarra Valley
11.2020 - 05.2021
- Worked closely with clients to develop personalized wedding plan that met venue requirements, fit within budget and achieved expectations and vision for wedding.
- Maintained flexibility and fluidity with clients surrounding changing government regulations during Covid-19.
- Created detailed timelines and checkpoints for events to meet all deadlines.
- Completed final reviews of ceremony and banquet area setups to resolve last-minute issues.
- Established and managed communications with vendors, confirming service and supply delivery.
- Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
Waitress and Maître D'hôtel
Balgownie Estate
01.2016 - 01.2019
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Maintained constant communication between management and all other employees to provide smooth operations in a high-volume environment.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
Education
Bachelor of Commerce/Bachelor of Global Studies - Finance, Human Resources, International Relations
Australian Catholic University
Melbourne2024
VCE -
Mount Lilydale Mercy College
Lilydale2014
Skills
- Event Coordination
- Customer Satisfaction
- Transactions and Cash Handling
- Supervising Employees
- Time Management
- Client Relationship Management
Accomplishments
Nominated for Employee of the Year in 2019 and 2021.
Timeline
Wedding Coordinator
Coombe Yarra Valley
11.2020 - 05.2021
Food and Beverage Supervisor
Coombe Yarra Valley
01.2019 - Current
Cellar Door Assistant
Coombe Yarra Valley
01.2019 - Current
Waitress and Maître D'hôtel
Balgownie Estate
01.2016 - 01.2019
Bachelor of Commerce/Bachelor of Global Studies - Finance, Human Resources, International Relations
Australian Catholic University
VCE -
Mount Lilydale Mercy College
Similar Profiles
JOSIE MARTINJOSIE MARTIN
Front of House Employee at Meletos / Stones Of the Yarra ValleyFront of House Employee at Meletos / Stones Of the Yarra Valley
Jorja St JohnJorja St John
Barista and Waitress at Yarra Valley Chocolaterie and Ice CreameryBarista and Waitress at Yarra Valley Chocolaterie and Ice Creamery
Chloe SheermanChloe Sheerman
Coffee Barista at Yarra Valley CoffeeCoffee Barista at Yarra Valley Coffee