Shannon Regan

The main duties of my role at Romans Leaders group is being part of a team of two, responsible for heading up the companies first virtual office in Yorkshire, working remotely, yet carrying out all external appointments and meetings. Conducting property valuations, utilising data analysis tools to ensure accurate market appraisals, increasing clients by over 25%. Ensuring smooth virtual office operations, balancing remote work with in-person meetings to maintain strong client relationships. I focus heavily on delivering excellent customer service to all clients and ensuring each one has the same seamless journey. I work on three different CRM systems, as well as on boarding portals which need to be combined and worked together to provide a smooth transition for all. I work closely with the operations team to make certain that all compliance is correct and up to date as per industry standard. Lead generation along with business development, is a main focus of my role here, too. Making warm and cold calls to prospective clients, and ensuring administration all works are complete.

• Promoted to Lettings manager in 2021 with the goal of driving new business retention whilst retaining clients
• Greatly elevated Lettings operations, boosting new business and overall team performance
• Analysed market trends, ensuring competitive edge
• Ensuring all compliance is correct and that the company adheres to regulatory standards
• Management of a small team, nurturing excellence through personalised coaching, KPI setting, and comprehensive training, fostering a high-performance culture
• Delivering an exceptional standard of customer service and ensuring all client accounts were handled with care

• Managed on-site student accommodation
• Provided compassionate support to international students, addressing complex issues effectively
• Facilities management across all buildings including offices, creating a 20% increase in maintenance efficiency and resident satisfaction

• Team leader of the customer care team, working alongside the manager of customer care to enhance client satisfaction and resolve complex issues.
• Worked hard to Implement more streamlined processes, resulting in reduced response times and improved team efficiency.
• Coordinated orders with the warehouse, both UK and overseas suppliers and the logistics department, enhancing supply chain efficiency
• Managed key accounts with the top UK property developers, maintaining great working relationships contributing to company growth
• Re-designed full kitchens to meet client specification, improving customer satisfaction
• Analysed customer feedback and service metrics to identify areas for improvement.
• Helped to develop data-driven solutions that significantly enhanced overall customer experience.