Shannon Newton-Lister
MARYPORT,cumbria
Summary
Compassionate Care Assistant with deep-rooted empathy and commitment to enhancing patient well-being. Skilled in providing daily care, emotional support, and creating comfortable living environments. Known for fostering positive relationships and contributing to cohesive team.
Overview
5
5
years of professional experience
Work history
Care assistant
Good Companions
Silloth
2024.04 - Current
- Facilitated smooth communication between patients and medical staff, fostering understanding and trust.
- Worked closely under supervision from registered nurses contributing to efficient workflow within the facility.
- Ensured safe environment by maintaining orderliness and cleanliness in the facility.
- Encouraged independence among patients whilst assisting them with tasks.
- Followed strict dietary plans tailored for each patient's health condition resulting in improved overall health status of residents.
- Provided emotional support to patients, improving their mental wellbeing.
- Responded promptly to emergency situations, ensuring safety of all residents.
- Participated actively in team meetings discussing ways to improve service delivery leading to enhanced quality of life for the residents.
- Documented reports on daily observations accurately, helping in keeping track of every resident's progress over time.
- Helped with personal care tasks, promoting hygiene and cleanliness amongst patients.
- Monitored vital signs of patients for early detection of health complications.
- Respected privacy and dignity of each resident during provision of care services.
- Aid in mobility exercises which resulted in improved physical strength among elderly residents.
- Assisted in daily living activities for enhanced patient comfort.
- Assisted in all aspects of personal care, retaining comfort and dignity.
Receptionist
Travelodge
Workington
2023.10 - 2024.04
- Provided valuable support during busy periods, contributing to successful operation under high pressure.
- Completed data entry tasks whilst adhering to strict deadlines.
- Handled appointment scheduling to ensure smooth daily operations.
- Utilised multi-line telephone system to manage incoming calls effectively.
- Assisted with administrative tasks, improving overall functionality of the office.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Maintained accurate logs of visitor entries for security purposes.
- Upheld confidentiality with sensitive information handling procedures.
Barista supervisor
Costa Coffee
Workington
2023.03 - 2023.10
- Handled customer complaints promptly, resulting in improved client relations over time.
- Performed regular machine maintenance checks ensuring smooth operation.
- Streamlined operations for increased productivity by implementing efficient work schedules.
- Assisted baristas with complex orders to ensure customer satisfaction.
- Improved customer satisfaction by efficiently managing queue times.
- Oversaw stock levels regularly, preventing potential shortages or overstocking issues.
- Trained new recruits on coffee brewing techniques to maintain service quality standards.
- Ensured adherence to health and safety regulations, fostering a safe working environment.
- Balanced cash registers efficiently, ensuring accurate financial reporting at the end of each shift.
- Promoted a high standard of customer service with consistent staff training sessions.
Store assistant
BodyCare
Workington
2021.06 - 2021.12
- Directed customers towards desired merchandise successfully reducing search time.
- Maintained store cleanliness for an appealing shopping environment.
- Received deliveries timely, ensuring rapid shelf restocking.
- Supported colleagues during peak hours for efficient checkout process.
- Improved product availability by effectively restocking shelves.
Education
A-Levels -
Netherhall school
09.2021
GCSEs -
Netherhall School
Maryport09.2016
Skills
- Respecting boundaries
- Dementia care expertise
- Elderly care
- Person-centred care plans
- Assisting with personal hygiene
- Use of medical software
- End-Of-Life care competency
- Personal care plan execution
- Hoist operation mastery
- Palliative care experience
- Elderly support expertise
- Nutritional guidance
- Bathing and dressing assistance
- Experience with specialised equipment
- End-Of-Life support
- Patient safety training
- Safeguarding knowledge
- Housekeeping
- Personal care
- Infection prevention and control
- Dementia awareness
- Food preparation
Timeline
Care assistant
Good Companions
2024.04 - Current
Receptionist
Travelodge
2023.10 - 2024.04
Barista supervisor
Costa Coffee
2023.03 - 2023.10
Store assistant
BodyCare
2021.06 - 2021.12
A-Levels -
Netherhall school
GCSEs -
Netherhall School