Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Shannon Nelson

Doncaster,south yorkshire

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Offering strong customer service and communication skills with background in retail and volunteer work. Knowledgeable about multitasking in fast-paced environments and collaborating well within team. Ready to use and develop problem-solving, time management.

keen and eager to learn new skills and work well as part of a team or on my own and calm ond collected when faced with situations which could arise.

Overview

13
13
years of professional experience

Work history

waitress/cook

ollies cafe
Doncaster, south yorkshire
11.2015 - Current
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Maintained excellent level of service in busy and demanding restaurant environment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Prepared tables for guests and reset tables between customers.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Kept tables clear of used crockery, glassware and cutlery.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Accurately took orders, making menu recommendations as appropriate.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.

Insurance claims handler

one call
Doncaster, south yorkshire
09.2012 - 11.2015
  • Conducted thorough reviews of policy terms and conditions to determine coverage applicability.
  • Handled all claims and communications within established service level agreements.
  • Kept clients well-informed of claim updates and case progress.
  • Recorded detailed, accurate claim particulars for reliable case notes.
  • Achieved positive claim outcomes through careful case management.
  • Determined insurance cover level and relevance for accurate claim assessments.
  • Responded to telephone enquiries from clients, vendors and members of public.
  • Handled initial claims enquiries with attention to first-class, personal service.
  • Processed inbound customer calls promptly to meet call-handling timeframe targets.

Bar staff member

Holiday inn
Doncaster, South yorkshire
08.2011 - 09.2012
  • Served high volumes of guests in fast-paced service environments with exceptional customer care.
  • Welcomed guests with friendly conversation and fun atmosphere.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Completed end-of-day cleanup to reset bar for next day.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
  • Collected, washed and put away glassware between guests.
  • Maintained bar stocks, replenishing daily as necessary.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.

Education

Certificate of Higher Education - food

food hygiene
Doncaster
11.2015 -

A-Levels - business

business studies
Doncaster
06.2012 -

A-Levels - care industry

health and social care
Doncaster
06.2012 -

A-Levels - language

english language
Doncaster
06.2012 -

Skills

  • Meal preparation
  • Community engagement
  • Social care
  • Residential housekeeping
  • Personal hygiene assistance
  • Cooking and preparing meals
  • Grooming and personal care

References

References available upon request.

Timeline

waitress/cook

ollies cafe
11.2015 - Current

Certificate of Higher Education - food

food hygiene
11.2015 -

Insurance claims handler

one call
09.2012 - 11.2015

A-Levels - business

business studies
06.2012 -

A-Levels - care industry

health and social care
06.2012 -

A-Levels - language

english language
06.2012 -

Bar staff member

Holiday inn
08.2011 - 09.2012

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Shannon Nelson