Shannon Mouatt

In my current role as a Nursery leader it is my responsibility to:

• Lead a team of staff in the day-to-day management of nursery operations, focusing on creating a safe, welcoming, inclusive and supportive environment.
• Ensure compliance with health and safety standards, maintaining a clean and hygienic environment at all times.
• Work Cohesively with parents and external parties to address any concerns or feedback and promote positive relationships, while addressing concerns in a timely manner.
• Coordinate daily activities, ensuring smooth operations and a high level of customer satisfaction.
• Mentor new staff, providing ongoing support to ensure effective team performance.

Alongside working as a Deputy Manager, I took on the role on as a cleaner within my setting. These responsibilities included:

• Maintaining the cleanliness and hygiene of the setting, ensuring a safe and pleasant environment for children, staff, and visitors.
• Worked closely with the team to ensure cleaning schedules were adhered to and that all areas met high cleanliness standards.

During my time as a Deputy Manager it was my responsibility to:

• Lead the team in managing day-to-day operations, ensuring the setting ran efficiently and met the needs of both children and staff.
• Supervised and supported staff in delivering educational programs, ensuring compliance with all regulation requirements.
• Implementing new procedures to enhance the efficiency and quality of services provided.
• Regularly liaised with parents and external agencies to ensure a high standard of care and satisfaction.
• Provided leadership and support to a team of staff, training them on best practices for child care and customer interaction.
• Managed parent relationships, ensuring satisfaction through clear communication and responsive service.