Shannon Moon
Hertfordshire,hertford
Summary
Experienced in community projects and charitable initiatives, specializing in inclusivity, event management, and education. Proven ability to engage with diverse groups, fostering a culture of collaboration and continuous improvement. Skilled in multitasking and problem-solving, ensuring efficient service delivery and customer satisfaction. Committed to creating welcoming environments and enhancing team dynamics.
Overview
5
5
years of professional experience
Work History
Operations Manager
Blue Hat teambuilding
Hertford
2024.06 - 2026.04
- Developed and maintained relationships with key stakeholders, including sponsors, vendors, and clients, to support event success.
- Handled crisis management efficiently, resolving unexpected issues swiftly to minimise disruption and maintain high standards.
- Managed all logistical aspects of events, from venue selection to transportation arrangements, ensuring smooth operations.
- Monitored staff performance and developed improvement plans.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Implemented software that manages end-to-end project management, staff portals, and event calendars.
Bartender/Events
The Half Moon
Hitchin, Hertfordshire
2021.04 - 2024.04
- Beer festivals - hosting and part of the Customer Service Delivery team running a total of 10+ events, live music, food
- Part of training the team responsible for running the front of house/bar and events
- Won Timothy Taylor's Pub of the Year 2022-2023, CAMRA Best Cider & Real Ale Pub of North Herts Award 2022
- Resolved customer complaints with diplomacy, preserving the establishment's reputation for excellence.
Inclusion & Diversity Officer/Settings Manager
Rising Stars
Hertfordshire
2021.10 - 2023.05
- Inclusion & Diversity Manager – I created a system for feedback from parents to Senior Leadership, reported out on feedback and action steps to resolve
- Learning & Development - Assisted with the development and rollout of team training. Topics: Environmental Health, how to deal with behavioural management, and how the company can improve for our employees.
- Improvements to parent/student experience include creating next-day emails to complaints or queries (within 24 hours), providing feedback to managers about how to deal with behavioural issues, and training staff on how to log and track behavioural incidents.
- Rising Stars is a childcare and sports provision for under 11s. 14 sites across 3 counties (Herts, Essex, and Beds), 63 employees, and 1,120 students.
Education
A Levels - Psychology, Economics, Textiles
Hitchin Girls
Hertfordshire01.2021
Skills
- Event planning
- Communication
- Fundraising
- Organisation
- Customer Service
- Team Building
- Resource management
- Process Improvement
- Training
Accomplishments
Safeguarding Level 2 Qualification, 2022 - Present, SEN Training and Safeguarding qualifications.
Hobbies and Interests
- Nonprofit Events
- Community Engagement
- Culture
- Charity Inclusion
- Communications
- Customer Experience
Projects
- Kenya: restoration and business setup of a bakery, 2022, Set up a bakery in Kenya, operational for customers, tradesman and volunteers. Up and running within 2 months on a budget of under £100. Open today twice per week., Organised opening ceremony with tree planting with locals.
- Corporate Team Building events, 2023 - Present, Part of a corporate events crew specialising in events, conferences and team building activities. Troubleshoot any technical or operational issues that arise.
- Charity Projects, 2019 - Present, Assist with charity breakfasts to raise money for Red Cross, Ukraine crisis and Syria. Organise event communications, announcements, facebook posts and posters in the local area. Recruit for volunteers for the events and introduced an Awards program for volunteers.
Timeline
Operations Manager
Blue Hat teambuilding
2024.06 - 2026.04
Inclusion & Diversity Officer/Settings Manager
Rising Stars
2021.10 - 2023.05
Bartender/Events
The Half Moon
2021.04 - 2024.04
A Levels - Psychology, Economics, Textiles
Hitchin Girls