Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Shannon McGroggan

Antrim,Antrim

Summary

Detail-oriented professional with expertise in hazard awareness, problem solving, and technical writing, complemented by hands-on experience in PCR instrumentation operation, ELISA testing, and bacteria staining. Skilled in research and analysis, biohazard handling, and sample collection, with a strong focus on time efficiency and proactive initiative.

I am a motivated service worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. I pursue every opportunity to support team members and proactively address issues. With certificates in Open university courses such as 'Aquatic mammals' and 'Drug development processes: combating pain', volunteering experience with Belfast Zoo and certificate in mental health awareness, I throw myself into everything I do and have and array of qualifications and experiences with different people and situations.

Overview

4
4
years of professional experience
3
3
years of post-secondary education
1
1
Certification

Work history

Barista and baker

Barn Door
Coleraine, Causeway Coast and Glens
08.2024 - Current
  • Upheld excellent relationships with regular clients fostering loyalty and repeat business.
  • Followed health and safety standards to protect customers from illness and cross-contamination.
  • Prepared basic food items and ingredients for more complex dishes.
  • Conversed with customers about food and beverage desires, suggesting items best matching preferences.
  • Streamlined order taking process, reducing wait times for customers' convenience.
  • Prepared and served hot and cold beverages promptly, maintaining temperature, quality and presentation.
  • Trained new and junior staff members on coffee-making techniques, including grinding, steaming and latte art.
  • Cleaned kitchen areas, food counters, and cooking utensils.
  • Packaged and labelled baked goods with accurate descriptions and ingredients.
  • Reduced waste by carefully measuring ingredients and forecasting product needs.
  • Ensured consistent quality for customer satisfaction with regular equipment checks.
  • Designed displays to showcase baked produce.

Waitress

Amici restaurant
Portstewart, Causeway Coast and Glens
09.2023 - 11.2024
  • Checked frequently on guest needs and retrieved items, filled beverages, or answered questions.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Demonstrated exceptional memory and communication skills for reliable and trusted service.
  • Showcased extensive knowledge of menu items, heightened customer decision making.
  • Memorised complete menu and offered guests knowledgeable suggestions.
  • Followed health and hygiene standards when handling food and cleaning restaurants.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Enhanced guest satisfaction through attentive and prompt service.

Animal handler

Rosepark Farm
Ballymoney, Causeway Coast and Glens
06.2024 - 08.2024
  • Managed behavioural issues of animals through positive reinforcement techniques.
  • Managed quarantine procedures for incoming animals minimising potential disease spread.
  • Administered medicines and treatment to sick animals to ease pain and comfort.
  • Devised tailored dietary plans for animals to provide proper nutrition.
  • Conducted tours around the facility whilst engaging visitors with interesting facts about the animals.
  • Handled all types of species with confidence and expertise assuring their well being and comfort at all times.
  • Checked animal coats for fleas and ticks, offering treatment advice.
  • Trained new employees to perform best and safe practices in animal handling.

Housekeeper

Galgorm
Ballymena, Mid and East Antrim
06.2023 - 09.2023
  • Maintained clean, safe environments for guests and staff, strictly following infection control policies.
  • Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
  • Built trusted relationships with clients to achieve outstanding customer loyalty.
  • Kept floors clean with regular sweeping, vacuuming and mopping.
  • Cleaned surfaces to preserve professional standards and minimise infection risks.
  • Followed health and safety guidelines to properly dispose of waste and toxic materials.

Customer sales assistant

Henderson Group
Antrim, Antrim and Newtownabbey
05.2021 - 09.2023
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
  • Helped to prevent shoplifting by reporting or escalating suspicious activity or known offenders.
  • Balanced multiple responsibilities simultaneously without compromising on quality of service provided.
  • Monitored display stock levels, replenishing for consistently well-stocked sales floor.
  • Checked customer ID when selling age-restricted items, following store policy.
  • Handled high volumes of transactions during holiday seasons efficiently.
  • Counted change correctly and issued customer receipts.
  • Assisted with cashier close-down by counting drawer change and processing vouchers.

Education

Bachelor of Science - Biology

University of Ulster
Coleraine
09.2022 - 05.2025

Skills

  • Communication
  • Problem solving
  • PCR instrumentation operation
  • ELISA testing
  • Research and analysis
  • Food service
  • Time efficiency
  • Glassware cleaning techniques
  • Results communication
  • Biohazard handling
  • Technical writing
  • Sample collection
  • Animal behaviour assessments
  • Crisis management
  • Stress handling

Certification

  • Level 2 certificate in mental health awareness
  • Open university for certificate upon completion of 'Aquatic mammals' course.
  • Open university for certificate upon completion of 'Drug development process: combating pain' course.
  • Volunteer experience at Belfast zoo and Fresh little minds.

Timeline

Barista and baker

Barn Door
08.2024 - Current

Animal handler

Rosepark Farm
06.2024 - 08.2024

Waitress

Amici restaurant
09.2023 - 11.2024

Housekeeper

Galgorm
06.2023 - 09.2023

Bachelor of Science - Biology

University of Ulster
09.2022 - 05.2025

Customer sales assistant

Henderson Group
05.2021 - 09.2023

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Shannon McGroggan