Shannon McCarthy
Blackfield
Summary
Dedicated professional expertise in customer relationship building, training and development, and performance monitoring. Demonstrates excellent communication skills and proficiency in Microsoft Excel to drive process improvement and optimise time management. Known for trustworthiness, analytical thinking, and effective client support, with a focus on task prioritising and delegation to meet deadlines efficiently. Committed to enhancing organisational efficiency.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
CDMS Team Lead
Exxon Mobil
Fawley, Hampshire
05.2023 - 07.2025
- CDMS (Contractor Data Management System)
- Point of contact on site for CDMS as subject matter expert
- SAP 760
- Leading and supporting the team to close out monthly costs.
- Conduct weekly contractor meetings to verify deadlines are met and establish targets
- Conduct training sessions for team alongside new staff regarding CDMS/SAP systems.
- Assessed employee capabilities and assigned tasks accordingly for optimal results.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Delegated tasks to make best use of individuals' skills.
- Reported on team performance to higher leadership, proactively offering action for areas of improvement.
- Engaging and building relationships with contractors daily
- Tracking employee hours and timesheets, resolving discrepancies, and forwarding reconciliation reports to agency companies for payroll processing
- Setting up new employees in CDMS, with their Skills, schedules, pay formulas.
- Reviewing reports
- Advanced Excel and Word tasks
- Invoicing - Processing, Approving, Queries.
- Allocating and processing 3rd party charges.
- Uplifting Purchase Orders as well as work order numbers and Cost Centre's.
- Responding to emails, telephone or face to face enquiries.
- Perform administrative functions such as filing, typing, copying, and scanning.
CDMS Admin
Exxon Mobil
Fawley, Hampshire
05.2017 - 04.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Improved efficiency and productivity by acquiring new skills.
Maternity Cover – Receptionist
The Wilverley Association
Dibden Purlieu
05.2016 - 04.2017
- Address all enquiries with professionalism via email, phone, or face-to-face communication.
- Categorise, date stamp, and dispatch all posts to appropriate individuals.
- Administer accident and incident reporting log.
- Maintain the call response log.
- Maintain the stationary ordering.
- Revise agency cost spreadsheet and calculate total outgoings weekly.
- Adjust staff rota and ensure cover is in place for sickness or cancelled shifts.
- Maintain filing systems in current state and oversee archiving of data.
- Assist with correspondence, typing, preparation of some letters.
- Recording minutes during staff meetings.
- To update staff handover forms.
- Maintain spreadsheets and monitor documents.
- Assist in showing people around the home.
- Address resident and family queries, ensuring concerns or complaints are documented and resolved appropriately.
- Maintain a safe environment for residents, staff and visitors.
Administrator/Data Entry
CAT UK Services
Southampton
01.2016 - 05.2016
- Input data precisely into computerised databases and Excel spreadsheets.
- Identify and rectify data entry inaccuracies.
- Addressing inbound telephone inquiries
- Assessed and resolved all warranty claims.
- Performing a range of administrative functions such as photocopying and filing.
Customer Service Advisor
HJS Essentia
Southampton
06.2015 - 12.2015
- Handled high volume of calls daily for faster issue resolution.
- Ensuring resolution of customer issues to satisfaction.
- Participated in creation of customer service policy
- Managed completion of administrative duties while ensuring accurate record updates.
- Guided customers through troubleshooting process with patience and clarity.
- Logged customer complaints accurately, expedited corrective actions effectively.
- Recording and revising incident tickets when necessary
- Handled high volume of calls daily for faster issue resolution.
Business and Admin Assistant
Seamariner Limited
Hythe, Hampshire
07.2014 - 05.2015
- Performed bookkeeping tasks, including invoicing and expense tracking.
- Updating Purchase Order log to reflect all travel invoices
- Ensure invoices are checked for precision before timely submission to suppliers.
- Ordering and managing stationery stock levels.
- Managed Seafarers CSM system, performed data entry, ensured record accuracy in compliance with data protection policy.
- Uploaded Seafarers certificates to CSM system; verified documents for currency and rank appropriateness.
- Provide general assistance to the Administration Manager, Finance Manager & Recruitment Consultants as directed by the Administration Manager.
- Field oncoming calls and cover reception duties.
- Emailing clients.
- Filing and archiving.
Part Time
Hythe Kebab Centre
Hythe, Hampshire
02.2013 - 07.2014
- Controlling funds during each shift.
- Responding to telephone calls and processing orders
- Preparing pizzas and alternative dishes.
- Cleaning dishes and maintaining cleanliness of surrounding areas.
Part Time
Southampton Balloons (Partybitz)
Dibden Purlieu, Southampton
06.2011 - 09.2013
- Support event planning alongside manager for various occasions such as weddings, birthdays, and christenings.
- Take notes when discussing plans with a customer and contemplate ideas.
- Assist in decorating venue based on event type, including balloons, table and chair covers, centrepieces, banners, sweet carts etc.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Part Time
The Croft Tavern
Hythe, Hampshire
06.2012 - 10.2012
- Welcomed and seated customers at tables.
- Managing food and beverage orders.
- Making the customer feel welcome throughout their time in the pub/restaurant.
- Dispatched food to customers promptly and efficiently.
- Checking customer satisfaction.
- Clearing of tables and relaying.
- Collecting glasses.
- Re-stocking bar area.
Sales Assistant - Work Experience
John Lewis
Southampton
05.2012 - 06.2012
- Working on the shop floor as well as assisting in the changing rooms.
- Making sure displays and clothes are in an organised and neat manner.
- Provide advice and assistance to the customers.
- Replenishing stock to the shop floor.
Education
The Westgate School of Business and Enterprise
Slough 09.2008 - 01.2010
GCSEs -
Noadswood Sports College
Dibden Purlieu 02.2010 - 07.2013
Skills
- Training and Development
- Customer relationship building
- Performance monitoring
- Excellent communication
- Microsoft Excel
- Process Improvement
- Task prioritising
- Task delegation
- Time optimization
- Deadline management
- Trustworthiness
- Analytical thinking
- Client support
Affiliations
- Travel
- Socialising
References
References available upon request.
Timeline
CDMS Team Lead
Exxon Mobil
05.2023 - 07.2025
CDMS Admin
Exxon Mobil
05.2017 - 04.2023
Maternity Cover – Receptionist
The Wilverley Association
05.2016 - 04.2017
Administrator/Data Entry
CAT UK Services
01.2016 - 05.2016
Customer Service Advisor
HJS Essentia
06.2015 - 12.2015
Business and Admin Assistant
Seamariner Limited
07.2014 - 05.2015
Part Time
Hythe Kebab Centre
02.2013 - 07.2014
Part Time
The Croft Tavern
06.2012 - 10.2012
Sales Assistant - Work Experience
John Lewis
05.2012 - 06.2012
Part Time
Southampton Balloons (Partybitz)
06.2011 - 09.2013
GCSEs -
Noadswood Sports College
02.2010 - 07.2013
The Westgate School of Business and Enterprise
09.2008 - 01.2010
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