Shannon Mason- Smith
Summary
Dedicated Front of House Team Member with strengths in creating positive customer experiences. I deliver exceptional service by welcoming guests warmly and responding to inquiries with empathy and professionalism. I uphold confidentiality and support team efficiency during peak periods.
I wear a smile with every interaction, and have a bubbly disposition, showing enthusiasm and an eagerness to continue to learn and develop new skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Front of House Team Member
Four Seasons
11.2017 - Current
- Welcome customers with a smile on arrival and create a positive first impression.
- Uphold strict confidentiality regarding guest information and sensitive data handling.
- Support colleagues during busy periods with a calm, friendly presence.
- Handle cash and card payments, giving accurate change and issuing receipts.
- Handle customer enquiries and complaints with empathy and professionalism, resolving issues promptly.
Support Worker
Dimensions
05.2024 - Current
- Lead daily living support by applying personalised care plans consistently.
- Administer medications in line with agreed protocols, maintaining safe standards.
- Coordinate daily updates with colleagues, ensuring accurate handover of important information.
- Encouraged service users to be independent and active members of society.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
Support Worker
Fairmont residential
10.2019 - 05.2025
- Improved service user support by applying care plan requirements to personal needs.
- Enhanced independence by completing laundry and meal preparation tasks within daily routines.
- Strengthened wellbeing through varied activities that delivered positive, meaningful outcomes.
- Worked alongside senior members of staff to ensure the smooth running of the shift.
Care Coordinator
Doves care and support
03.2018 - 10.2019
- Demonstrated compassion, understanding and good listening skills to enable effective communication with patients, families and care providers.
- Administered schedule and rota coordination for care workers.
- Conducted regular reviews of care plans to meet changing needs of patients.
Care Support Worker
Herons park nursing home
07.2009 - 10.2017
- Looked after clients' physical, emotional and social needs using a person-centred approach.
- Assisted with feeding and drinking tasks when required by clients.
- Worked alongside team members, preparing for the day ahead, ensuring all important information was handed over necessarily and confidentially.
Waitress
The Viaduct pub
07.2008 - 07.2009
- Delivered meals and beverages promptly, ensuring orders were correct and met customer satisfaction.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
Education
NVQ Level 3 - Adult care
ICQ
01-2022
A-Levels - Child care and education
Kidderminster College
Worcestershire01-2009
GCSEs - Functional Skills
Kidderminster College
Kidderminster, WORCS01-2009
GCSEs - High School
King Charles 1 High School
Kidderminster, WORCS01-2007
Skills
- Team coordination
- Time management
- Conflict resolution
- Confidential information handling
- Training participation
- Emotional support
- Risk assessment
- reliable and trustworthy
- Respect for diversity
- Building relationships
Certification
First aid
Timeline
Support Worker
Dimensions
05.2024 - Current
Support Worker
Fairmont residential
10.2019 - 05.2025
Care Coordinator
Doves care and support
03.2018 - 10.2019
Front of House Team Member
Four Seasons
11.2017 - Current
Care Support Worker
Herons park nursing home
07.2009 - 10.2017
Waitress
The Viaduct pub
07.2008 - 07.2009
NVQ Level 3 - Adult care
ICQ
A-Levels - Child care and education
Kidderminster College
GCSEs - Functional Skills
Kidderminster College
GCSEs - High School
King Charles 1 High School