Shannon Marsh
Croydon
Summary
Results-oriented employee, engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding goals.
Overview
4
4
years of professional experience
Work history
Screwfix - Sales Assistant
Croydon
02.2022 - Current
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
Shift, Sales Representative
IKEA, Croydon
12.2020 - 02.2022
- Closely monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Adapted sales techniques to specific clients and promoted products based on individualised client needs.
- Increased revenue by acquiring new customers and determining needs to offer relevant products.
- Resolved customer concerns promptly to maintain satisfaction.
Range - Sales Assistant
Croydon
10.2019 - 03.2020
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Informed customers regarding promos and warranty services to increase sales.
Education
Level 3 BTEC - Business
Croydon College
06.2022
Harris Invictus Academy
06.2019
Skills
- Sales expertise
- Customer relations
- Product knowledge
- Interpersonal communication skills
- Customer service
Timeline
Screwfix - Sales Assistant
Croydon
02.2022 - Current
Shift, Sales Representative
IKEA, Croydon
12.2020 - 02.2022
Range - Sales Assistant
Croydon
10.2019 - 03.2020
Level 3 BTEC - Business
Croydon College
Harris Invictus Academy
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