Shannon Lowe
Leicester,East Midlands
Summary
Dedicated professional with expertise in handling point-of-sale systems and customer engagement. Demonstrates exceptional email correspondence etiquette and empathetic, attentive service. Skilled in providing emotional support and fostering teamwork, aiming to leverage these competencies to enhance customer satisfaction and team performance.
Overview
8
8
years of professional experience
Work History
Children's Party Entertainer
Feather Rose Designs
Leicester, UK
12.2022 - 04.2025
- Voluntary role within a family business.
- Primary role: Balloon Twister. This involves coming up with creative, colorful, and personalized designs that children would love at parties - providing a positive, joyous experience.
- Secondary roles: serving food to a high quality standard, and set up/pack down/cleaning duties of the equipment used.
- Enliven events by creating an interactive and entertaining environment within a fast paced environment.
- Be prepared to adapt quickly to changing schedules whilst ensuring consistent performance.
Customer Service Advisor
Tap 'N Shower
Leicester, UK
01.2024 - 07.2024
- Managed complex customer issues to successful resolution.
- Assisted customers in product selection to boost sales.
- Improved customer satisfaction by promptly addressing queries and complaints.
- Handled high volume of calls daily for faster issue resolution.
- Responded promptly to email enquiries from potential customers.
- Expressed care, patience and empathy when handling customer interactions for personalized experience.
Trainee Pharmacy Assistant
Well
07.2022 - 11.2022
- Sorted incoming deliveries, maintaining organized storage system.
- Delivered prescription orders accurately, reducing medication errors.
- Conducted blood pressure checks on customers if needed.
- Checked fridge temperatures daily to ensure medication is stored correctly.
- Kept the store clean and presentable.
- Dealt with prescription queries, improving patient care quality.
Enquiries Advisor
Next
Leicester
10.2021 - 05.2022
- Provided professional customer service over phone calls/online live chats.
- Stayed calm under pressure, offering empathetic assistance to upset customers.
- Participated actively in training sessions to improve call handling skills.
- Managed high volume of inbound calls for efficient customer service.
- Logged customer interactions and issues in the system accurately to track trends.
- Worked closely with other departments to resolve complex client issues effectively.
Team Member
Greggs
Leicester
10.2019 - 10.2021
- Provided excellent customer service to enhance business reputation.
- Maintained high standards of food hygiene, securing customer trust.
- Ensured workplace cleanliness with regular maintenance tasks.
- Achieved efficient workflow with proper time management.
- Displayed teamwork skills to improve overall productivity.
- Managed cash register transactions for accurate record keeping.
- Warmly greeted customers and proactively reduced wait times.
- Remained flexible to cover shifts and work overtime as required.
Waitress
Farmhouse Inns
Syston
07.2018 - 10.2019
- Optimised workflow in busy periods through successful coordination with the kitchen staff.
- Provided top-notch service to customers, improved overall dining experience.
- Advanced team efficiency by assisting in training new waitstaff members.
- Maintained clean and organized dining area for customer comfort.
- Managed table settings for enhanced dining experience.
- Warmly greeted guests upon arrival to create welcoming atmosphere.
Bakery Assistant
Pukka Pies
Syston, UK
10.2017 - 11.2017
- Followed health and safety guidelines with diligent use of protective gear.
- Assembled products efficiently, facilitating timely order fulfilment.
- Coordinated with team members for effective task completion.
- Minimised product damage, ensuring goods were correctly handled and stored to task specifications.
- Maintained high levels of cleanliness in working areas, meeting compliance standards for health, safety and hygiene regulations.
Education
A-Levels - Counselling
Step Into Learning
Launceston, Cornwall 01.2025 -
GCSE - Counselling
South Staffordshire College
Stafford, Staffordshire 10.2024 - 01.2025
A-Levels - Psychology
Wreake Valley Sixth Form
Leicester 09.2017 - 07.2019
A-Levels - English Literature
Wreake Valley Sixth Form
Leicester 09.2017 - 07.2019
10 GCSEs - Mathematics, English Literature, English Language, Computer Science, Biology, Chemistry, Physics, Music, R.E., Further Mathematics
Wreake Valley Academy
09.2012 - 07.2017
Skills
- Handling point-of-sale systems
- Customer engagement
- Email correspondence etiquette
- Empathetic and attentive service
- Emotional support
- Teamwork skills
Custom
Yes
Affiliations
- Musical instruments (piano)
- Creative arts and crafts (sketching, needle felting)
- Video gaming
References
References available upon request.
Timeline
A-Levels - Counselling
Step Into Learning
01.2025 -
GCSE - Counselling
South Staffordshire College
10.2024 - 01.2025
Customer Service Advisor
Tap 'N Shower
01.2024 - 07.2024
Children's Party Entertainer
Feather Rose Designs
12.2022 - 04.2025
Trainee Pharmacy Assistant
Well
07.2022 - 11.2022
Enquiries Advisor
Next
10.2021 - 05.2022
Team Member
Greggs
10.2019 - 10.2021
Waitress
Farmhouse Inns
07.2018 - 10.2019
Bakery Assistant
Pukka Pies
10.2017 - 11.2017
A-Levels - Psychology
Wreake Valley Sixth Form
09.2017 - 07.2019
A-Levels - English Literature
Wreake Valley Sixth Form
09.2017 - 07.2019
10 GCSEs - Mathematics, English Literature, English Language, Computer Science, Biology, Chemistry, Physics, Music, R.E., Further Mathematics
Wreake Valley Academy
09.2012 - 07.2017
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