Shannon Lennox

• Along with myself I also managed my team to ensure we meet the following:
• Built rapport with clients by meeting their individual pet care needs and provide quality dog walking and pet sitting services for client satisfaction.
• Maintained safe environments for pets whilst on walks.
• Enhanced customer loyalty through reliable and professional dog walking services.
• Managed emergencies effectively with calm demeanour, reducing potential harm to pets. I am on hand to support any of my employees in these circumstances, to help maintain a calm environment.
• Scheduled dog walks according to owners' preferences, resulting in high customer satisfaction rates, and managing my teams diaries. Along with completing invoices to collect payment from each customer.
• Maintained open, professional communication with pet owners about their animals' needs and behaviours.
• Established trust with dogs using patient approach, creating strong relationships with pets under care.
• Carried out basic grooming tasks after walks, ensuring clean return of pets to home.
• Cleaned up after dogs during walks keeping public spaces tidy.
• Provided comfort and reassurance to distressed or anxious animals demonstrating empathy. Worked patiently with nervous dogs to build confidence and trust for safe, happy walks.
• Offered compassionate care for elderly or ill pets requiring special attention.
• Provided outstanding pet care to various pets from pigs, dogs, cats, chickens, rabbits etc.
• Created my own website to advertise our service we offer along with manage the business Facebook Page.
• Ensure our procedures and policies are reviewed and updated annually. I also review our registration forms, terms & conditions and consent forms to ensure we have all the appropriate information from any of the customers using our services.

• Provided emotional support for improved foster family dynamics.
• Improved children's behavior by offering them to complete activities away from the home, and enhancing their own skills and interests.
• Regularly attended 'Team Around The Child' Meetings to discuss the needs of the young person being care for. The meetings are with all practitioners the young people may have in their lives (e.g. social worker, teachers & teaching assistants, therapists, foster parents etc.).
• Promoted healthy relationships amongst family members through mediation.
• Advocated on behalf of clients, resolving issues promptly.
• Offered advice on budget management, reducing financial stress in households.
• Remained calm and poised in difficult, stressful or escalating situations, helping to comfort individuals. Also ensuring that the young person did not feel shame for their behaviors.
• Maintained detailed notes after each of my sessions.
• Established trust with clients to enhance communication.

• Implemented care plans for improved mental health.
• Provided emotional support, enhanced self-esteem in young people.
• Facilitated group activities for increased social interaction.
• Developed rapport with young individuals, fostered trust and communication.
• Recorded detailed reports to ensure accurate case management.
• Ensured safety regulations were adhered to at all times, maintained secure environment.
• Promoted positive behaviour through effective role modelling techniques.
• Delivered daily living skills training to encourage independent lifestyle.
• Managed challenging behaviours effectively, minimised potential harm and disruption.
• Coordinated with external agencies for additional support services when required.
• Helped young individuals in their educational pursuits, boosted academic performance.
• Maintained confidentiality of sensitive information as per policy guidelines.
• Accompanied residents on appointments to provide necessary support.
• Advocated rights of young people within the residential setting.
• Helped young people with acquiring confidence and skills to live independently.
• Completed risk assessments to help people identify and manage potential risks.
• Followed staff rota systems in supporting and caring for young people.
• Promoted youth rights and responsibilities within organisations.
• Established and maintained working relationships with clients based on trust and non-judgement.

I was promoted in June 2020 and became a Senior Support Worker. Along with the above:

• Completed rotas for a team of 20 members.
• Conduction regular support and supervisions, and offered support and guidance to employees.
• Amended and updated the homes policies and procedures and regularly completed compliance checks.
• Guided key workers on how to complete care plans, risk assessment, Education Health Plans and how to ensure these reflect the young people within our home.
• Maintain and positive working environment for the team, and offer solutions and support if at times this was not the case.

• Improved product visibility with strategic shelf arrangements.
• Assisted customers in finding desired items to enhance their shopping experience.
• Managed stock levels on shop floor for continuous product availability.
• Built rapport with new and existing customers to boost client retention.
• Inspected products for damages and expiry dates before processing refunds.
• Managed price changes within the store

In December 2018 I was promoted to a 'Section Leader' on the Counters, and then move to Lead the team on the Produce section in June 2019

• Managed a team of 5-10 members of staff. Including scheduling rotas, authorising holidays, managing wages. I additionally oversaw stock rotation.
• Ensuring our department was meeting it's sale standards, and managed product displays (to effectively increase sales of specific products).
• As a team player I always made sure my team were motivated and enthusiastic about their work, and would offer 1:1 support to help promote and maintain this with my employees.

• Improved customer satisfaction by providing efficient and friendly service, whilst maintain an attenive and promt service to our customers. I would also utilise my professional communication skills to resolve customer complaints.
• Managed table settings, along with maintain a clean and organised dining area to enhanced dining experience for our customers.
• Demonstrated excellent multitasking abilities by taking orders, serving drinks, taking reservations, handling payments, cleaning down tables & glasses. This help me ensure optimise my workflow and workload especially during busier periods.
• Maintained excellent level of service in busy and demanding restaurant environment. I ensured I always communicated with my team and other support in areas where I was needed.

• Maintained clean, appealing shop environment for comfortable shopping experience.
• Improved product visibility with strategic shelf arrangements.
• Assisted customers in finding desired items to enhance their shopping experience.
• Managed stock levels on shop floor for continuous product availability.
• Completed restocking swiftly post delivery arrival to ensure immediate product availability.
• Covered extra shifts and maintained flexible schedule to achieve store goals.