Summary
Overview
Work history
Skills
Timeline
SoftwareDeveloper
Shannon Kelly

Shannon Kelly

Keadby, Scunthorpe

Summary

Customer service management professional experienced in credit card services, fraud operations and collections. Team player with exceptional listening and critical thinking skills.

Multi-talented Team Member able to take on any required task and adapt to changing conditions with resourceful and hardworking mindset. Dedicated to business success and ready to learn more and advance professionally.


Dependable Sales Assistant offering outstanding levels of service through helpful, effective communication. Bringing a can-do attitude to all tasks, ensuring jobs are completed accurately and efficiently for continued customer and management satisfaction.

Overview

13
13
years of professional experience

Work history

End to End advisor

Eon Next
01.2023 - Current
  • Complaints Handling
  • Confidential information
  • Back billing
  • Customer service
  • TTechnical problems
  • Account fixing
  • Regularly reviewed and assessed risk policies to ensure regulatory compliance.
  • Supported clients in setting clear financial goals with plans to achieve them.

Care Assistant

Althorpe Care Home
04.2022 - 12.2022
  • Personal Care
  • Prepared healthy meals with additional mealtime planning, feeding and support.
  • Charted daily observations, mobility activity and eating percentages to aid continued client assessment.
  • Assisted clinical staff with wound care and health assessments, enhancing care continuity between support teams.
  • Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
  • Monitored individual's physical and emotional wellbeing, promptly reporting changes and providing suggestions for care plan adjustments.
  • Maintained confidentiality and compliance standards for optimised patient care.

Energy Specialist

Scottish Power
10.2021 - 02.2022
  • Customer service
  • Sales
  • IT literate
  • DPA
  • Helping customers with bills
  • Making payments for customers
  • Helping customers use online facilities aswell as help them understand there energy costs.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.

Support Worker

Eden Futures
04.2021 - 10.2021
  • Helping vulnerable adults live independently.
  • Monitored individuals' progress, continuously updating and adjusting care plans to meet health and wellbeing needs.
  • Led group activity programmes to support independence and encourage community inclusion.
  • Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
  • Empowered individuals to pursue hobbies and leisure activities such as shopping and creative activities.
  • Conducted one-to-one and group support sessions, helping service users to achieve care plan objectives.
  • Applied mobility assistance knowledge to safely ambulate patients in varying elevations and obstacles.

Team Leader

JUST Fundraising
01.2018 - 01.2020
  • Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Progressed to Team Leader position within 1 month working at company.
  • Demonstrated sales strategies and customer service best practices to enhance team performance.
  • Resolved employee relations issues and navigated disciplinary proceedings
  • Supervised and mentored 4 multidisciplinary team members.

Child Minder

01.2010 - 01.2012
  • Looking after Children from the ages of 6 months - 7 years on a daily basis, my main duties included:
  • Looking after the children's general welfare
  • Cooking meals
  • Bathing and putting the children to bed
  • Taking them out on trips/visits
  • Making sure all areas were clean and tidy

Skills

  • Payment processing
  • Product and service sales
  • Opening and closing procedures
  • Cash handling
  • Point of sale systems
  • Customer relations
  • Presentations and public speaking
  • Relationship building
  • Strategic planning
  • Compliance requirements
  • Team collaboration and leadership
  • Individual and family support
  • Special education
  • Data-driven decision making

Timeline

End to End advisor

Eon Next
01.2023 - Current

Care Assistant

Althorpe Care Home
04.2022 - 12.2022

Energy Specialist

Scottish Power
10.2021 - 02.2022

Support Worker

Eden Futures
04.2021 - 10.2021

Team Leader

JUST Fundraising
01.2018 - 01.2020

Child Minder

01.2010 - 01.2012

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Shannon Kelly