SHANNON JOHNSON
Friday Bridge,Wisbech
Summary
Knowledgeable Magic Breaks with expertise in policy development and administration. Focused on keeping policies current and smoothly implementing changes for maximum efficiency and optimum operations. Excels in organisation, communication and problem-solving. Skilled care provider assisting elderly, convalescents, or persons with disabilities with daily living activities in-home or within care facility. Keep house by making beds, doing laundry, washing dishes and preparing meals. Advise families and healthcare team regarding health concerns, nutrition, cleanliness and household activities. Personable travel agent used to fast-paced, deadline-driven environments. An expert in overseas travel and cruise holidays. Seeking a position driving travel sales for a large agency. High-energy restaurant professional with strong money management and food handling abilities. Knowledgeable about drink preparations and skilled at keeping areas clean and well-stocked. Dedicated to maximising customer satisfaction and brand loyalty by delivering knowledgeable and fast service.
Overview
6
6
years of professional experience
1
1
Certification
Work history
Waitress/Bartender
The Elm Tree Inn
Elm, Cambridgeshire
06.2023 - Current
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Verified customer age and information to determine eligibility for alcohol consumption.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Greeted and escorted guests to tables.
- Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
- Maintained bar stocks, replenishing daily as necessary.
- Quickly and clearly communicated dining orders to kitchen staff, directing attention to special requests.
Bartender
Ex-Servies
Wisbech, Cambridgeshire
02.2023 - 05.2023
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
- Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Maintained bar stocks, replenishing daily as necessary.
Pool Host
Kennedys Sports Bar
Wisbech, Cambridgeshire
03.2022 - 01.2023
- Organised pool events for customers to have a friendly game and a chance to win some money.
- Used cash to cash out customers, handling up to £100 in cash per event.
- Planned large-scale events.
HEALTH CARE ASSISTANT
ORCHARDS HOUSE CARE HOME
09.2021 - 12.2022
- My job role came with a lot of responsibilities such as making sure the home is safe and
CREW MEMBER
MCDONALDS
02.2020 - 09.2021
- My job role came with a lot of responsibilities such as making sure customers was receiving the right food this would be either in store or through drive through or uber
- I would have the responsibilities of handing money with care, making sure the correct money was given and the correct changes was given back to the customers
- I would take many different roles within the industry such as working in the kitchen, being stock runner, drive through or front desk and even Ubers.
TRAVEL AGENT
MAGICBREAKS
05.2017 - 04.2020
- My job role came with a lot of responsibilities such as making sure emails was sent to the correct customer with the correct information that is needed
- I would also do online chats to customers who are looking to book or ask questions about things to do with Disneyland Paris, it would be my job to gather the information for them and help them make their holiday as magical as I can
- I would take time to listen to the customers and help with as much as I can get them.
TEACHING ASSISTANT
ORCHARDS PRIMARY SCHOOL
03.2018 - 02.2020
- Throughout my time doing my work experience at Orchards Primary school I was working with two different year groups of ages; I was working with the ages 7-8 (KS2) for 1 ½ years and working with the ages 10-11 (KS2) for a further 1 ½ years
- My job role was to help the teachers with getting classrooms and activities set for the day and lessons
- I was also given the responsibility to do 1-1 with children and do small group activities
- In the Pe lessons I would take part especially in gymnastics due to it was my old coach who coached my gymnastics team and asked for support.
Education
GCSEs - IT Skills
Thomas Clarkson Academy
WisbechBETC - Health and Social Care
College of West Anglia
WisbechBETC - Travel and Tourism
Thomas Clarkson Academy
WisbechBETC - Food Preparation and Nutrition
Thomas Clarkson Academy
WisbechGCSEs - English Spoken
Thomas Clarkson Academy
WisbechGCSEs - Science
Thomas Clarkson Academy
WisbechNCS
Wisbech 05.2018 - 07.2018
GCSEs - Geography
Thomas Clarkson Academy
Wisbech 04.2001 -
GCSEs - Mathematics
Thomas Clarkson Academy
Wisbech 04.2001 -
GCSEs - English Literature
Thomas Clarkson Academy
WisbechGCSEs - English Language
Thomas Clarkson Academy
WisbechBETC - Child Care
College of West Anglia
WisbechGCSEs - Mathematics Functional Skills
College of West Anglia
WisbechSkills
- Bar cleaning and maintenance
- Strong communication
- Table service
- Verbal communication
- Problem solving
- Upbeat, outgoing and positive
- Outstanding customer service
- Multidisciplinary teamwork
- Menu knowledge
- Organised and reliable
- Teamwork skills
- Detail and deadline driven
- Team Player
Certification
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role you're applying for]
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3
Interests
ACTIVITIES
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Languages
English
Beginner
Timeline
Waitress/Bartender
The Elm Tree Inn
06.2023 - Current
Bartender
Ex-Servies
02.2023 - 05.2023
Pool Host
Kennedys Sports Bar
03.2022 - 01.2023
HEALTH CARE ASSISTANT
ORCHARDS HOUSE CARE HOME
09.2021 - 12.2022
CREW MEMBER
MCDONALDS
02.2020 - 09.2021
NCS
05.2018 - 07.2018
TEACHING ASSISTANT
ORCHARDS PRIMARY SCHOOL
03.2018 - 02.2020
TRAVEL AGENT
MAGICBREAKS
05.2017 - 04.2020
GCSEs - Geography
Thomas Clarkson Academy
04.2001 -
GCSEs - Mathematics
Thomas Clarkson Academy
04.2001 -
GCSEs - IT Skills
Thomas Clarkson Academy
BETC - Health and Social Care
College of West Anglia
BETC - Travel and Tourism
Thomas Clarkson Academy
BETC - Food Preparation and Nutrition
Thomas Clarkson Academy
GCSEs - English Spoken
Thomas Clarkson Academy
GCSEs - Science
Thomas Clarkson Academy
GCSEs - English Literature
Thomas Clarkson Academy
GCSEs - English Language
Thomas Clarkson Academy
BETC - Child Care
College of West Anglia
GCSEs - Mathematics Functional Skills
College of West Anglia