Shannon Ives
Grimsby,North East Lincolnshire
Summary
Knowledgeable about maintaining organized inventories and handling custodial requirements of commercial building bathrooms, workspaces and customer areas. Experienced team player with strong service record, good organizational skills and productive approach to handling simultaneous tasks. Focused on always producing high-quality and professional results. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work history
Cleaner
NIC Cleaning Services
Cleethorpes, North East Lincolnshire
2022.09 - Current
- Ensured proper, compliant handling of cleaning equipment, chemicals and materials, upholding excellent safety records.
- Safely stored cleaning solutions, equipment and chemicals.
- Kept cleaning equipment to optimal standards to reduce cleaning inefficiencies.
- Correctly used colour-coded equipment.
- Reported breakages to supervisor.
- Restocked, refreshed and sanitised bathroom facilities.
- Followed health and safety guidelines to properly dispose of waste and toxic materials.
- Worked quickly to complete cleaning within allotted timeframes.
- Spot cleaned and sanitised high-touch areas.
- Emptied and cleaned trash cans following procedures.
- Used vacuum cleaners and associated accessories to clean various floor surfaces to customer specifications.
- Cleaned and dried windows, mirrors and glass surfaces.
Shop Assistant
Marvellous Moons
Grimsby, North East Lincolnshire
2021.10 - 2022.07
- Updated product labelling and pricing to reflect discounts and offers.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Covered extra shifts and maintained flexible schedule to achieve store goals.
- Operated cash registers with accuracy and processed cash and card transactions.
- Assisted customers with product selection and sales, recommending items to increase transaction value.
- Fostered positive relationships with customers to enhance loyalty and retention.
- Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Displayed promotional material on storefronts to attract shoppers.
- Supervised junior staff activities and kept shop operational.
- Suggested new avenues and strategies for selling shop items, amplifying revenue.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Helped customers obtain specialised help for refunds and exchanges.
- Prepared invoices for customers with large orders or special sales types.
- Accepted card, cash and cheque payments in POS register system.
- Tagged products quickly and accurately with price tags and stickers.
- Promoted customer loyalty scheme at checkout.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Inspected products for damages and expiry dates before processing refunds.
- Designed visually pleasing in-store and window displays to increase footfall.
- Requested and checked customer IDs at checkout for age-restricted products.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Organised displays to promote inventory and encourage customer purchases.
Factory Worker
Recipe Dish
Grimsby, North East Lincolnshire
2018.11 - 2019.04
- Sorted, classified and packed products by size and weight, verifying conformance to quality standards.
- Introduced improved picking and packing methods, successfully reducing dispatch turnaround times.
- Created top-quality products by following strict standards and specifications.
- Carefully loaded items for shipping, stacking securely to minimise product damage.
- Strictly followed company safety regulations, eliminating workplace accidents and incidents.
- Inspected goods ahead of dispatch, minimising delivery errors.
- Supported stable production lines by preparing orders with precision and high accuracy.
- Controlled factory equipment to exceed daily production targets.
- Manually loaded, unloaded and manoeuvred bulky goods, safely lifting and transporting heavy loads.
- Maintained high levels of organisation and cleanliness for clear and safe working environment.
- Repaired, modified and maintained equipment.
Education
NVQ Level 2 - NCFE cache level 2 certificate in understanding working with people with mental health needs
Grimsby Institute
Grimsby 2020.01 - 2020.02
NVQ Level 2 - Counselling concepts
Grimsby Institute
Grimsby 2021.01 - 2021.02
NVQ Level 2 - Certificate in creating a business start-up
Grimsby Institute
Grimsby 2021.09 - 2021.11
NVQ Level 2 - NCFE cache award in an introduction to neuroscience in early years
Grimsby Institute
Grimsby 2022.08 - 2022.10
NVQ Level 2 - Understanding mental health first aid and mental health advocacy in the workplace
Grimsby Institute
Grimsby 2022.11 - 2023.01
NVQ Level 3 - Public services
Franklin College
Grimsby, North East Lincolnshire 2017.09 - 2018.07
Diploma of Higher Education - Criminology
Franklin College
Grimsby 2016.09 - 2018.06
GCSEs -
Tollbar Academy
GrimsbyTimeline
NVQ Level 2 - Understanding mental health first aid and mental health advocacy in the workplace
Grimsby Institute
2022.11 - 2023.01
Cleaner
NIC Cleaning Services
2022.09 - Current
NVQ Level 2 - NCFE cache award in an introduction to neuroscience in early years
Grimsby Institute
2022.08 - 2022.10
Shop Assistant
Marvellous Moons
2021.10 - 2022.07
NVQ Level 2 - Certificate in creating a business start-up
Grimsby Institute
2021.09 - 2021.11
NVQ Level 2 - Counselling concepts
Grimsby Institute
2021.01 - 2021.02
NVQ Level 2 - NCFE cache level 2 certificate in understanding working with people with mental health needs
Grimsby Institute
2020.01 - 2020.02
Factory Worker
Recipe Dish
2018.11 - 2019.04
NVQ Level 3 - Public services
Franklin College
2017.09 - 2018.07
Diploma of Higher Education - Criminology
Franklin College
2016.09 - 2018.06
GCSEs -
Tollbar Academy