Shannon Hodgkiss

• Performed bookkeeping tasks to ensure accurate financial records.
• Ensured accuracy in invoicing with meticulous data entry and review.
• Reconciled bank statements monthly, ensuring accuracy of records.
• Processed payroll accurately to maintain employee satisfaction.
• Supported the finance team in day-to-day operations, enhancing overall productivity.
• Provided support during audits to ensure compliance with regulations.

Provided attentive customer service at luxury fragrance and cosmetics counters, enhancing customer experience. Collaborated with customers through clear communication to facilitate confident purchasing decisions. Received Star Service Recognition Award for consistently delivering high-standard service.

• Enhanced customer experience by providing exceptional service and product knowledge.
• Demonstrated detailed understanding of store merchandise to assist customer queries.
• Improved profitability by upselling and cross-selling products whenever possible.
• Maintained clean, organised shop floor for better shopping environment.
• Conducted routine inventory checks to keep track of stock levels.
• Assisted colleagues during peak hours to ensure smooth operations. during busy periods for efficient operation management.

• Delivered orders promptly, ensuring high levels of customer satisfaction.
• Handled difficult customers, resulting in conflict resolution.