Microsoft Word
Shannon Hastings
London
Summary
Coming from a chef background, I have a very strong work ethic, allowing me to be able to endure long hours, manage multiple tasks at once and remain calm in stressful situations and intense environments.
Eventually, I moved away from the hospitality industry in search of experience in a professional setting. My time at Veeve and my time as an ambassador/receptionist at London Metropolitan University helped me develop my professional manner and admin skills.
In terms of personality, I am normally described as humble, passionate, respectful, polite, competitive, and trustworthy.
Overview
6
6
years of professional experience
33
33
years of post-secondary education
6
6
Certifications
Work History
Executive Chef
Jack's Bar
London
05.2022 - 11.2022
- Oversaw business operations, inventory control and customer service for restaurant.
- Developed kitchen staff through training, disciplinary action and performance reviews.
- Interacted with guests to obtain feedback on product quality and service levels.
- Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.
Student Ambassador & Receptionist
London Metropolitan University
London
09.2020 - 05.2022
- Working with student union to direct, inform and help student queries through online services
- Ensuring a good knowledge of student support services
- Mentored students to increase satisfaction and help engage in campus life.
- Distributed mail, filed documents and answered telephone calls.
- Scheduled appointments between students and staff.
Greeter / Customer Support Assistant
Veeve
London
03.2018 - 07.2019
- Working closely with clients to ensure a smooth operation
- Working closely with the customer support team to tackle any problems that arose
- Ensuring clients first interaction with the brand was memorable with great customer service skills
Kitchen Manager
Shackwell Arms
London
01.2016 - 08.2017
- Updating health and safety records
- Creating rota's and menus
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
Sous Chef
Shackwell Arms
London
03.2015 - 12.2015
- Planned and directed high-volume food preparation in fast-paced environment.
- Acted as head chef when required to maintain continuity of service and quality.
- Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.
Chef
Queens Head
London
08.2014 - 02.2015
- Maintained well-organized mise en place to keep work consistent.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Oversaw grill, stove and oven and cleaned equipment after every shift.
Education
GCSE - Additional Science: B
Islington Arts & Media School
London 09.2005 - 05.2010
GCSE - Science: B
Islington Arts & Media School
London 09.2005 - 05.2010
GCSE - Performing Arts: B
Islington Arts & Media School
London 09.2005 - 05.2010
GCSE - Math: C
Islington Arts & Media School
London 09.2005 - 05.2010
GCSE - English Double: C,C
Islington Arts & Media School
London 09.2005 - 05.2010
GCSE - ICT: B
Islington Arts & Media School
London 09.2005 - 05.2010
GCSE - Religious Studies: C
Islington Arts & Media School
London 09.2005 - 05.2010
Skills
Verbal and written communication
Inbound and outbound calling
Documentation and reporting
Office administration
Customer and client relations
Scheduling
Certification
POLITE
Software
Microsoft Powerpoint
Microsoft Excel
Adobe Premiere Pro
Adobe Lightroom
Timeline
Executive Chef
Jack's Bar
05.2022 - 11.2022
Student Ambassador & Receptionist
London Metropolitan University
09.2020 - 05.2022
Greeter / Customer Support Assistant
Veeve
03.2018 - 07.2019
Kitchen Manager
Shackwell Arms
01.2016 - 08.2017
Sous Chef
Shackwell Arms
03.2015 - 12.2015
Chef
Queens Head
08.2014 - 02.2015
GCSE - Additional Science: B
Islington Arts & Media School
09.2005 - 05.2010
GCSE - Science: B
Islington Arts & Media School
09.2005 - 05.2010
GCSE - Performing Arts: B
Islington Arts & Media School
09.2005 - 05.2010
GCSE - Math: C
Islington Arts & Media School
09.2005 - 05.2010
GCSE - English Double: C,C
Islington Arts & Media School
09.2005 - 05.2010
GCSE - ICT: B
Islington Arts & Media School
09.2005 - 05.2010
GCSE - Religious Studies: C
Islington Arts & Media School
09.2005 - 05.2010