Summary
Overview
Work History
Education
Skills
Certification
Software
Timeline
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Shannon Hastings

Shannon Hastings

London

Summary

Coming from a chef background, I have a very strong work ethic, allowing me to be able to endure long hours, manage multiple tasks at once and remain calm in stressful situations and intense environments.

Eventually, I moved away from the hospitality industry in search of experience in a professional setting. My time at Veeve and my time as an ambassador/receptionist at London Metropolitan University helped me develop my professional manner and admin skills.


In terms of personality, I am normally described as humble, passionate, respectful, polite, competitive, and trustworthy.

Overview

6
6
years of professional experience
33
33
years of post-secondary education
6
6
Certifications

Work History

Executive Chef

Jack's Bar
London
05.2022 - 11.2022
  • Oversaw business operations, inventory control and customer service for restaurant.
  • Developed kitchen staff through training, disciplinary action and performance reviews.
  • Interacted with guests to obtain feedback on product quality and service levels.
  • Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.

Student Ambassador & Receptionist

London Metropolitan University
London
09.2020 - 05.2022
  • Working with student union to direct, inform and help student queries through online services
  • Ensuring a good knowledge of student support services
  • Mentored students to increase satisfaction and help engage in campus life.
  • Distributed mail, filed documents and answered telephone calls.
  • Scheduled appointments between students and staff.

Greeter / Customer Support Assistant

Veeve
London
03.2018 - 07.2019
  • Working closely with clients to ensure a smooth operation
  • Working closely with the customer support team to tackle any problems that arose
  • Ensuring clients first interaction with the brand was memorable with great customer service skills

Kitchen Manager

Shackwell Arms
London
01.2016 - 08.2017
  • Updating health and safety records
  • Creating rota's and menus
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.


Sous Chef

Shackwell Arms
London
03.2015 - 12.2015
  • Planned and directed high-volume food preparation in fast-paced environment.
  • Acted as head chef when required to maintain continuity of service and quality.
  • Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

Chef

Queens Head
London
08.2014 - 02.2015
  • Maintained well-organized mise en place to keep work consistent.
  • Handled and stored food to eliminate illness and prevent cross-contamination.
  • Oversaw grill, stove and oven and cleaned equipment after every shift.

Education

GCSE - Additional Science: B

Islington Arts & Media School
London
09.2005 - 05.2010

GCSE - Science: B

Islington Arts & Media School
London
09.2005 - 05.2010

GCSE - Performing Arts: B

Islington Arts & Media School
London
09.2005 - 05.2010

GCSE - Math: C

Islington Arts & Media School
London
09.2005 - 05.2010

GCSE - English Double: C,C

Islington Arts & Media School
London
09.2005 - 05.2010

GCSE - ICT: B

Islington Arts & Media School
London
09.2005 - 05.2010

GCSE - Religious Studies: C

Islington Arts & Media School
London
09.2005 - 05.2010

Skills

    Verbal and written communication

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Certification

POLITE

Software

Microsoft Word

Microsoft Powerpoint

Microsoft Excel

Adobe Premiere Pro

Adobe Lightroom

Timeline

Executive Chef

Jack's Bar
05.2022 - 11.2022

Student Ambassador & Receptionist

London Metropolitan University
09.2020 - 05.2022

Greeter / Customer Support Assistant

Veeve
03.2018 - 07.2019

Kitchen Manager

Shackwell Arms
01.2016 - 08.2017

Sous Chef

Shackwell Arms
03.2015 - 12.2015

Chef

Queens Head
08.2014 - 02.2015

GCSE - Additional Science: B

Islington Arts & Media School
09.2005 - 05.2010

GCSE - Science: B

Islington Arts & Media School
09.2005 - 05.2010

GCSE - Performing Arts: B

Islington Arts & Media School
09.2005 - 05.2010

GCSE - Math: C

Islington Arts & Media School
09.2005 - 05.2010

GCSE - English Double: C,C

Islington Arts & Media School
09.2005 - 05.2010

GCSE - ICT: B

Islington Arts & Media School
09.2005 - 05.2010

GCSE - Religious Studies: C

Islington Arts & Media School
09.2005 - 05.2010
Shannon Hastings