Shannon Hand
Shift Manager
Halifax
Summary
Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position.
Overview
9
9
years of professional experience
9
9
years of post-secondary education
1
1
Language
Work History
Shift Manager
JD Wetherspoon
Halifax
05.2020 - Current
- Recruiting, training and mentoring new employees to maximise team performance.
- Maintaining accurate stock control through weekly stock count and analysis of loss and gains; implementing extra training and adjustment of ordering levels where necessary.
- Driving sales; developed a strong relationship with the local community in order to maximise profit and gain new regular custom.
- Working with staff, team leaders and shift leaders to develop their talents as part of a progression plan for the future of the business.
- Managed rotas, accepted time off requests and found coverage for short staffed shifts.
- Adhered to company standards and compliance requirements for operations, health and safety and licensing.
Shift Leader
JD Wetherspoon
Halifax
11.2018 - 05.2020
- Delivered training and leadership to teams to boost performance and help team members achieve performance targets.
- Consulted with managers to organize special events and promotions.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained new employees and delegated daily tasks and responsibilities.
- Created incentive programs and contests to support and award top performers.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Bar Team Leader
JD Wetherspoon
Halifax
11.2015 - 11.2018
- Managed bar stock, restocked supplies and placed orders for spirits, beer, wines and mixers.
- Completed bar opening and closing procedures.
- Maximised customer service by training staff, overseeing operations and resolving issues.
- Motivated and managed employees and implemented new training programme, which increased staff retention and morale.
Crew Member
Deltic Group
Halifax
02.2014 - 11.2015
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Provide excellent customer service at all times.
- Conducted regular inventory count to keep bar and drink supplies stocked.
- Followed alcohol awareness procedures for ensuring implementation of licensing requirements and challenge 21.
- Served high customer volumes during special events, nights and weekends.
Education
Bachelor of Science - Criminology and Sociology
The Open University
10.2020 - Current
BTEC L3 - Health Studies
Kirklees College
Huddersfield 09.2014 - 06.2016
GCSE - Various
St Catherine's Catholic High School
Halifax 09.2007 - 06.2012
Skills
Training and mentoring
Schedule Management
Team Building
Business administration
Financial Management
Timeline
Bachelor of Science - Criminology and Sociology
The Open University
10.2020 - Current
Shift Manager
JD Wetherspoon
05.2020 - Current
Shift Leader
JD Wetherspoon
11.2018 - 05.2020
Bar Team Leader
JD Wetherspoon
11.2015 - 11.2018
BTEC L3 - Health Studies
Kirklees College
09.2014 - 06.2016
Crew Member
Deltic Group
02.2014 - 11.2015
GCSE - Various
St Catherine's Catholic High School
09.2007 - 06.2012