Shannon Hanbury
Summary
Meticulous Practice Manager versed in administrative and fiscal oversight in healthcare environments. Coordinates complex schedules to accommodate high-volume procedures, consultations and appointment requests. Enforces strict adherence to regulatory compliance and safety protocols.
Significant achievements include:
- 2 x IT system migrations from VISION to Emis Web
- Practice relocation from private premises to PFI Hospital setting, successfully negotiating profitable lease terms.
- CQC improvement ratings
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work history
Practice Manager
The Steven Shakman Practice
Northwood, Hillingdon
2022.06 - 2023.08
- Prepared practice for any external compliance inspection.
- Coordinated and approved annual leave and long service leave for non-medical staff.
- Maintained accounting systems for all income, expenses and allocations.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
Practice Manager
Wye Valley Surgery
High Wycombe, Bucks
2014.10 - 2022.06
- Acted as practice complaints officer, taking, recording and investigating complaints and recommending remedial actions.
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
- Prepared practice for any external compliance inspection.
- Performed payroll duties and made appropriate returms to HMRC and Health Services Superannuation Scheme.
- Collaborated with professional HR advisors for non-routine personnel queries.
- Oversaw and developed effecient appointments system, reducing patient wait times.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory cover for same.
- Maintained accounting systems for all income, expenses and allocations.
- Communicated agreed practice policy to staff and introduced systems for support.
- Complied with and maintained knowledge of government legislation and regulations.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
- Prepared budgets and annual plans to meet practice objectives with guidance from practice principals.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
- Project management including relocating practice premises from private landlord to PFI property, successfully negotiated lease terms and dilapidation expenses.
Assistant Practice Manager
The Harefield Practice
Harefield, Hillingdon
2007.11 - 2014.10
- Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
- Oversaw and developed effecient appointments system, reducing patient wait times.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory cover for same.
- Arranged locum cover for GP's absence.
- Project managed system migration from VISION to EMIS web
Commercial Administrator
Signcraft
Yiewsley, Hillingdon
2005.03 - 2007.11
- Negotiated, administered and finalised supply chain contracts.
- Managed client relationships and requirements at contractual level.
- Responsible for all client invoicing and reconciliation
Education
Higher National Diploma - Law
Buckinghamshire Chilterns University College
Little Chalfont, Buckinghamshire 2002.09 - 2005.06
ILEX Part 1 - Legal secretarial
Uxbridge College
Uxbridge 2000.09 - 2001.07
AS-Levels - Sociology, Business, History
Uxbridge College
Uxbridge 1996.09 - 1997.07
GCSEs - English Literature, English Language, Double Science, Mathematics, History, Drama, Food Technology,
Beaconsfield High School
Beaconsfield 1990.09 - 1996.07
Skills
- Practice development plans
- CQC compliance knowledge
- Patient complaint management
- Multi-line phone systems
- Project scheduling
- Records management
- Financial administration
- Account reconciliation
- Proposal creation
- Hiring and training
- Interdisciplinary collaboration
- Project planning and development
- Project Management
Timeline
Practice Manager
The Steven Shakman Practice
2022.06 - 2023.08
Practice Manager
Wye Valley Surgery
2014.10 - 2022.06
Assistant Practice Manager
The Harefield Practice
2007.11 - 2014.10
Commercial Administrator
Signcraft
2005.03 - 2007.11
Higher National Diploma - Law
Buckinghamshire Chilterns University College
2002.09 - 2005.06
ILEX Part 1 - Legal secretarial
Uxbridge College
2000.09 - 2001.07
AS-Levels - Sociology, Business, History
Uxbridge College
1996.09 - 1997.07
GCSEs - English Literature, English Language, Double Science, Mathematics, History, Drama, Food Technology,
Beaconsfield High School
1990.09 - 1996.07