Shannon Hanbury
Summary
Meticulous Practice Manager versed in administrative and fiscal oversight in healthcare environments. Coordinates complex schedules to accommodate high-volume procedures, consultations and appointment requests. Enforces strict adherence to regulatory compliance and safety protocols.
Significant achievements include:
- 2 x IT system migrations from VISION to Emis Web
- Practice relocation from private premises to PFI Hospital setting, successfully negotiating profitable lease terms.
- CQC improvement ratings
Overview
18
18
years of professional experience
10
10
years of post-secondary education
Work history
Practice Manager
The Steven Shakman Practice
Northwood, Hillingdon
06.2022 - 08.2023
- Prepared practice for any external compliance inspection.
- Coordinated and approved annual leave and long service leave for non-medical staff.
- Maintained accounting systems for all income, expenses and allocations.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
Practice Manager
Wye Valley Surgery
High Wycombe, Bucks
10.2014 - 06.2022
- Acted as practice complaints officer, taking, recording and investigating complaints and recommending remedial actions.
- Monitored and evaluated performance of practice, suggesting improvements to save on operating cost.
- Coordinated regular staff meetings and performance reviews to meet practice objectives.
- Prepared practice for any external compliance inspection.
- Performed payroll duties and made appropriate returms to HMRC and Health Services Superannuation Scheme.
- Collaborated with professional HR advisors for non-routine personnel queries.
- Oversaw and developed effecient appointments system, reducing patient wait times.
- Participated in interviewing, hiring and orientation of new staff, securing top talent to meet practice needs.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory cover for same.
- Maintained accounting systems for all income, expenses and allocations.
- Communicated agreed practice policy to staff and introduced systems for support.
- Complied with and maintained knowledge of government legislation and regulations.
- Facilitated smooth practice operations, making arrangements for practice equipment maintenance to minimise malfunctions.
- Prepared budgets and annual plans to meet practice objectives with guidance from practice principals.
- Interacted with and addressed patients complaints, finding mutually beneficial solutions.
- Project management including relocating practice premises from private landlord to PFI property, successfully negotiated lease terms and dilapidation expenses.
Assistant Practice Manager
The Harefield Practice
Harefield, Hillingdon
11.2007 - 10.2014
- Conferred with suppliers of goods and services, security personnel and pharmaceutical representatives on behalf of practice.
- Oversaw and developed effecient appointments system, reducing patient wait times.
- Arranged duty and holiday rotations, liaising with staff to provide satisfactory cover for same.
- Arranged locum cover for GP's absence.
- Project managed system migration from VISION to EMIS web
Commercial Administrator
Signcraft
Yiewsley, Hillingdon
03.2005 - 11.2007
- Negotiated, administered and finalised supply chain contracts.
- Managed client relationships and requirements at contractual level.
- Responsible for all client invoicing and reconciliation
Education
Higher National Diploma - Law
Buckinghamshire Chilterns University College
Little Chalfont, Buckinghamshire 09.2002 - 06.2005
ILEX Part 1 - Legal secretarial
Uxbridge College
Uxbridge 09.2000 - 07.2001
AS-Levels - Sociology, Business, History
Uxbridge College
Uxbridge 09.1996 - 07.1997
GCSEs - English Literature, English Language, Double Science, Mathematics, History, Drama, Food Technology,
Beaconsfield High School
Beaconsfield 09.1990 - 07.1996
Skills
- Practice development plans
- CQC compliance knowledge
- Patient complaint management
- Multi-line phone systems
- Project scheduling
- Records management
- Financial administration
- Account reconciliation
- Proposal creation
- Hiring and training
- Interdisciplinary collaboration
- Project planning and development
- Project Management
Timeline
Practice Manager
The Steven Shakman Practice
06.2022 - 08.2023
Practice Manager
Wye Valley Surgery
10.2014 - 06.2022
Assistant Practice Manager
The Harefield Practice
11.2007 - 10.2014
Commercial Administrator
Signcraft
03.2005 - 11.2007
Higher National Diploma - Law
Buckinghamshire Chilterns University College
09.2002 - 06.2005
ILEX Part 1 - Legal secretarial
Uxbridge College
09.2000 - 07.2001
AS-Levels - Sociology, Business, History
Uxbridge College
09.1996 - 07.1997
GCSEs - English Literature, English Language, Double Science, Mathematics, History, Drama, Food Technology,
Beaconsfield High School
09.1990 - 07.1996
Similar Profiles
Tara GeoffreysTara Geoffreys
Private Nanny at Steven and Megan ShafferPrivate Nanny at Steven and Megan Shaffer
Alicia CastilloAlicia Castillo
Gardening at Steven AndersonGardening at Steven Anderson
Jonathan TorresJonathan Torres
Car Detailer at Steven NissanCar Detailer at Steven Nissan
NALANI MACHAINNALANI MACHAIN
Practice Manager at MOHTASEB CANCER CENTER AND BLOOD DISORDERSPractice Manager at MOHTASEB CANCER CENTER AND BLOOD DISORDERS
Keana BurtonKeana Burton
Practice Manager at Reading Animal ClinicPractice Manager at Reading Animal Clinic