Shannon Grimwood
Liverpool
Summary
Professional with extensive experience in hospitality management and front desk operations, proficient in booking systems and reservation software to drive customer satisfaction. Strong organizational and time management skills enhance operational efficiency, complemented by advanced Microsoft Office capabilities. Expertise in problem-solving and conflict resolution ensures compliance with safety standards while maintaining service excellence. Focused on fostering team collaboration and effective communication to support career advancement in hospitality management.
Overview
15
15
years of professional experience
Work history
Receptionist
Travelodge-Liverpool central queens dock and arena
Liverpool
04.2025 - 11.2025
- Excelled in utilising booking systems and reservation software to enhance guest experiences.
- Ensured cash handling and payment processing accuracy, maintaining financial integrity.
- Activated problem-solving and conflict resolution skills to address guest inquiries effectively.
- Thrived in a fast-paced environment, managing diverse responsibilities efficiently.
- Demonstrated extensive knowledge of the local area and hotel services to assist guests.
General Assistant
Campanile Hotel
Liverpool
08.2021 - 04.2025
- Streamlined organisational and time management processes to enhance team efficiency.
- Facilitated report processing, contributing to operational reporting accuracy.
- Leveraged Microsoft programs for documentation and communication work.
- Showcased proficiency in check-in and check-out procedures, ensuring smooth guest experiences.
- Maximised time management skills to prioritise tasks effectively.
Front of House Staff
Crowne Plaza Hotel John Lennon Airport
Liverpool
06.2021 - 10.2021
- Exhibited exceptional customer service skills, fostering guest satisfaction.
- Collaborated effectively within a team to enhance workplace productivity.
- Displayed patience and the ability to maintain composure during high-pressure situations.
- Embraced constructive criticism as a tool for personal and professional development.
- Utilised excellent verbal communication skills to ensure clarity and understanding with guests.
Covid-19 Testing
Mac Projects
Liverpool
12.2020 - 01.2021
- Operated independently at a temporary COVID-19 testing site, demonstrating initiative.
- Provided accurate advice and guidance to the general public regarding testing procedures.
- Employed flexibility and adaptability in response to evolving operational needs.
Home Fundraiser
Home Fundraising
Liverpool
12.2017 - 02.2018
- Engaged customers persuasively to encourage the purchase of services or merchandise.
- Addressed customer inquiries regarding product features and benefits effectively.
- Formulated strategies to stimulate new or increased contributions from donors.
- Established and nurtured relationships with potential donors to enhance fundraising efforts.
- Collaborated with supervisors to align weekly objectives and campaign locations.
Teaching assistant
Blacklow brow
Liverpool
10.2010 - 11.2010
- Provided feedback on pupil's work, identifying areas for improvement.
- Ensured safety of pupils during extracurricular activities for an accident-free environment.
- Assisted in lesson planning for effective curriculum delivery.
- Offered one-on-one guidance to struggling students for improved academic performance.
- Improved student engagement by utilising interactive learning techniques.
Education
GCSEs -
Knowsley park CFL
Liverpool 09/2007 - 07/2012
NVQ Level 3 -
Roby college
LiverpoolSkills
- Booking systems and reservation software
- Cash handling and payment processing
- Microsoft Office proficiency
- COVID-19 testing procedures
- Problem-solving and conflict resolution
- Organizational skills
- Time management strategies
- Customer service excellence
- Team collaboration
- Patience and flexibility
- Verbal communication skills
- Hospitality management
- Front desk operations expertise
- Safety compliance and regulations
- Complaint handling and telephone etiquette
Volunteer Experience
Blacklow Brow Primary School, Voluntary Teaching Assistant, Liverpool, 2010-10, 2010-11, Provided one-to-one support for nursery and reception children, fostering individualised learning., Assisted in numeracy and literacy activities, contributing to early childhood education., Supported teachers by managing classroom cleanliness, creating educational materials, and collecting information.
Affiliations
- Reading
- Music
- Art
Timeline
Receptionist
Travelodge-Liverpool central queens dock and arena
04.2025 - 11.2025
General Assistant
Campanile Hotel
08.2021 - 04.2025
Front of House Staff
Crowne Plaza Hotel John Lennon Airport
06.2021 - 10.2021
Covid-19 Testing
Mac Projects
12.2020 - 01.2021
Home Fundraiser
Home Fundraising
12.2017 - 02.2018
Teaching assistant
Blacklow brow
10.2010 - 11.2010
GCSEs -
Knowsley park CFL
09/2007 - 07/2012
NVQ Level 3 -
Roby college