Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Shannon Gradwell

Shannon Gradwell

Audenshaw,Manchester

Summary

Detail-oriented professional with extensive IT proficiency and expertise in Windows and the Microsoft Office suite. Demonstrates effective communication, organisational skills, and composure under pressure, complemented by strong problem-solving abilities and COSHH knowledge. Proven track record of successful team collaboration, aiming to leverage these skills in a dynamic work environment to drive efficiency and innovation.

Overview

9
9
years of professional experience
4
4
years of post-secondary education

Work history

Buddy (trainer)

Nandos
Denton, England
08.2023 - 12.2025

Assisted in training new and existing employees through ongoing support and guidance.
Maintained up-to-date knowledge of e-learning modules and relevant tasks.
Collaborated effectively with team members to sustain morale during challenging shifts.

Warehouse assistant

Rogers Wholesale
Stockport, England
04.2022 - 01.2023

Oversaw stock management processes on laptops to enhance accuracy in inventory checks.
Streamlined printing of labels and price tags to improve product presentation.
Contributed to effective stock control strategies during tenure.

Customer care assistant

McDonalds
Denton, England
10.2021 - 03.2022

Supported customer interactions and ensured satisfaction through friendly service.
Maintained store cleanliness while adhering to COSHH regulations for chemical safety.
Demonstrated reliability and punctuality as an employee, contributing to team effectiveness.

Carer

Ringway Mews Care home
Wythenshawe, England
08.2016 - 10.2019

Provided personal care for residents with dementia, ensuring comfort and dignity in daily activities.
Supported residents by fostering a compassionate environment, enhancing their overall well-being.
Assisted in creating a nurturing atmosphere that prioritised kindness and respect for individual needs.

Education

BTEC Level 3 - ICT and Business

Newall Green Sixth Form
Wythenshawe, England, United Kingdom
09.2014 - 07.2016

OCR Level 1 - ICT

Stockport College
Stockport, England, United Kingdom
09.2012 - 06.2014

Skills

  • IT proficiency
  • Windows expertise
  • Microsoft Office suite
  • Effective communication
  • Organizational skills
  • Composure under pressure
  • Problem-solving abilities
  • COSHH knowledge
  • Team collaboration

Affiliations

  • Gaming
  • PC building and maintenance
  • Streaming games on Twitch
  • Crochet

References

References available upon request.

Timeline

Buddy (trainer)

Nandos
08.2023 - 12.2025

Warehouse assistant

Rogers Wholesale
04.2022 - 01.2023

Customer care assistant

McDonalds
10.2021 - 03.2022

Carer

Ringway Mews Care home
08.2016 - 10.2019

BTEC Level 3 - ICT and Business

Newall Green Sixth Form
09.2014 - 07.2016

OCR Level 1 - ICT

Stockport College
09.2012 - 06.2014
Shannon Gradwell