Shannon Gamble
Nottingham,United Kingdom
Summary
Dynamic and results-driven professional with proven experience in coordinating complex schedules, managing data with precision, and building strong relationships across teams, suppliers and clients. Recognised for exceptional organisational skills, analytical thinking and the ability to resolve challenges quickly in fast-paced environments. Adept at using systems and processes to improve efficiency, maintain accuracy and deliver high-quality outcomes. Highly adaptable, with a track record of thriving in diverse industries including supply chain, logistics, customer service and corporate administration.
Overview
12
12
years of professional experience
30
30
years of post-secondary education
Work history
Non Stock Controller
NHS Supply Chain
01.2021 - Current
- Managed inventory systems, tracking supplier stock levels to ensure accurate data.
- Maintained effective communication with suppliers and customers, resolving supply and delivery issues.
- Updated product status following suspension and delisting processes, ensuring report accuracy.
- Contributed to supplier relationship management by analysing performance to enhance service levels.
- Collaborated with Procurement to rectify pricing and system discrepancies.
- Worked with internal teams to maximise customer satisfaction and minimise order issues.
- Informed suppliers of forecasting and new customer demand for optimal stock levels.
- Delivered training for suppliers on system processes and for new staff members on operational improvements.
Transport Administrator (Temp Position)
Wincanton
09.2020 - 11.2020
- Rated haulier jobs and calculated mileage costs for deliveries using company system.
- Administered documents in an auditable manner to ensure compliance.
- Provided timely responses to hauliers' email queries, maintaining consistent service.
- Met deadlines and alerted transport planners about potential issues.
Administrator
Reacon Intelligence Limited
04.2019 - 08.2020
- Established client cases within company case management system.
- Monitored daily case progress, ensuring records remained up to date.
- Managed quality control to validate data integrity within system.
- Updated and maintained spreadsheets and databases for analysts and managers.
- Participated in weekly briefings to strategise client cases and administrative duties.
- Handled company and client billing processes efficiently.
- Provided employee support for work-related or personal matters, relaying concerns to management as needed.
- Ensured prompt response to all calls, initiating necessary actions.
Practice Assistant
PHF Services
02.2018 - 04.2019
- Managed daily clinic operations to ensure efficient patient flow.
- Established personal relationships with patients, coordinating consultations and follow-up appointments.
- Delivered pre-operative support and aftercare, providing guidance and reassurance.
- Served as personal assistant to 13 private consultants, fostering strong working relationships.
- Handled e-billing processes, including invoice production and management of e-payments.
- Communicated effectively via email and telephone, ensuring timely appointment confirmations.
Optical Advisor
Optical Express
06.2016 - 02.2018
- Performed repairs and adjustments on glasses reliably for improved patient experience.
- Demonstrated proficiency in the use of optical measuring devices to ensure proper fit of glasses.
- Collaborated closely with optometrists to ensure prescriptions were accurately filled for patients' needs.
- Conducted comprehensive eye tests using advanced optical equipment, ensuring accurate results.
- Established strong rapport with customers through friendly service leading to repeat business.
- Participated actively in promotional events increasing brand visibility and potential customer base.
- Trained new staff members effectively, resulting in quick integration into the team.
Sales Associate
Luxottica Eyewear Manufacturer (John Lewis)
02.2014 - 06.2016
- Ensured store cleanliness for a welcoming shopping environment.
- Demonstrated products effectively, resulting in increased interest and sales.
- Boosted brand awareness for raising sales performance.
- Identified potential upsell opportunities, enhancing overall profit margins.
- Coordinated with suppliers ensuring timely delivery of goods.
- Created visually appealing merchandise displays attracting more foot traffic into the store.
- Conducted regular inventory checks, ensuring adequate stock levels at all times.
- Stayed abreast with latest industry trends to provide accurate advice to customers.
Education
NVQ Level 3 - Health and Social Care
NCN Clarendon College
09.2013 - 07.2015
GCSEs - English
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - Maths
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - ICT
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - Health and Social Care
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - Physical Education
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - Science
Ellis Guildford Comprehensive School
09.2008 - 06.2013
Skills
- Organisation & Scheduling - Skilled at planning and coordinating tasks, resources, and timelines to ensure seamless operations
- Analytical Thinking - Confident in reviewing data, identifying patterns, and implementing solutions to improve accuracy and efficiency
- Problem solving - Proactive in resolving issues quickly to maintain service levels and customer satisfaction
- Attention to Detail - Meticulous in maintaining accurate records, systems, and documentation
- Communication & Relationship Building - Able to build strong, professional relationships with colleagues, suppliers and clients at all levels
- Adaptability - Thrive in fast-paced, high-pressure environments while balancing multiple priorities
- Process Improvement - Experienced in identifying inefficiencies and introducing improvements for better results
- Customer Service Excellence - Dedicated to delivering positive experiences and building loyalty through professional service
Timeline
Non Stock Controller
NHS Supply Chain
01.2021 - Current
Transport Administrator (Temp Position)
Wincanton
09.2020 - 11.2020
Administrator
Reacon Intelligence Limited
04.2019 - 08.2020
Practice Assistant
PHF Services
02.2018 - 04.2019
Optical Advisor
Optical Express
06.2016 - 02.2018
Sales Associate
Luxottica Eyewear Manufacturer (John Lewis)
02.2014 - 06.2016
NVQ Level 3 - Health and Social Care
NCN Clarendon College
09.2013 - 07.2015
GCSEs - English
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - Maths
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - ICT
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - Health and Social Care
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - Physical Education
Ellis Guildford Comprehensive School
09.2008 - 06.2013
NVQ Level 2 - Science
Ellis Guildford Comprehensive School
09.2008 - 06.2013
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