Shannon Gall
Glasgow
Summary
Hardworking professional with several years of professional driving experience. Well-organised in coordinating routes and loading vehicles. Excellent communication, customer service and multitasking skills with observant nature and strong safety focus. Valid license and clean driving history.
Overview
11
11
years of professional experience
Work History
Driver
Just Eat
Kirkcaldy
08.2021 - Current
- Delivered packages to customers in a timely and efficient manner.
- Provided excellent customer service by responding promptly to customer inquiries and complaints.
- Checked loads to ensure that cargo was secure and distributed evenly.
- Demonstrated ability to handle emergency situations calmly and effectively.
- Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
- Utilized GPS navigation systems to plan efficient routes for deliveries.
- Managed time efficiently when making multiple stops along designated routes.
- Enhanced customer satisfaction by providing courteous and professional service.
Live-In Carer
Private
Glenrothes
06.2017 - 06.2021
- Planned leisure activities suitable for the physical abilities of each individual client.
- Prepared meals according to dietary requirements of the client.
- Assisted with daily activities such as showering, dressing, grooming and toileting.
- Performed light housekeeping duties such as laundry, vacuuming, dusting.
- Developed positive relationships with clients through trust and understanding.
Telesales
PayWizard
Kirkcaldy
03.2016 - 02.2017
- Coached junior staff members on best practices for successful telesales operations.
- Adhered strictly to all applicable laws and regulations while performing telesales activities.
- Reviewing customer complaints and issues related to telesales operations, resolving them promptly.
- Motivating and coaching the telesales team to ensure they reach their full potential.
Packer (nightshift)
Amazon.com
Dunfermline
09.2016 - 01.2017
- Temporary contract
- Organized inventory in the warehouse according to established procedures.
- Packed products in accordance with specified instructions.
- Checked stock levels on a daily basis to ensure availability of items for shipment.
- Labeled boxes, crates, and other containers accurately.
- Ensured that all safety regulations were followed at all times during loading and unloading operations.
- Collaborated with colleagues from other departments in order to coordinate efficient workflow processes.
Assistant Accountant
Innes johnston
Glenrothes
10.2015 - 04.2016
- I helped by typing up file notes on the computer to be sent out to clients and also filled all the copys of letters from and to clients into the correct folders in date order.
Retail Assistant
PDSA
Kirkcaldy
04.2015 - 08.2015
- College placement.
- Processed payments using cash register, credit card machine and POS system.
- Assisted in setting up promotional displays, signage and window displays.
- Maintained stock levels by replenishing shelves, tidying displays and organizing merchandise.
- Managed customer complaints in a professional manner while seeking solutions for resolution.
- Greeted customers upon entry to the store and provided a positive shopping experience.
Nursery Assistant
Collydean Nursery
Glenrothes
10.2014 - 12.2014
- As part of my college course, I took part in a workplacement at Collydean Nursery.
- Provided emotional support, guidance and care to all nursery children.
- Worked closely with other staff members in order to ensure that the needs of every child were met.
- Assisted in planning and implementing age-appropriate activities for the children.
- Reported any incidents or accidents which occur in accordance with company policies.
Education
Fife College
Cupar05.2015
High School Diploma - Home Economics, Craft and Design, English, Drama, Computing, French, Mathematics
Glenwood High School
Glenrothes06.2014
Skills
- Route planning
- GPS navigation
- Customer service
- Time management
- Safety compliance
- Inventory management
- Communication skills
- Problem solving
- Punctual and reliable
- Clean driving record
- Confidentiality
- Valid Driver's license
Accomplishments
- College Student, 08/01/13, 06/30/14, During my college course I completed Work Experience at Collydean Nursery, Glenrothes.
- Glenwood High School, 08/01/08, 06/30/14
References
References available on request
Personal Information
Willing To Relocate: Anywhere
Languages
English
First Language
Timeline
Driver
Just Eat
08.2021 - Current
Live-In Carer
Private
06.2017 - 06.2021
Packer (nightshift)
Amazon.com
09.2016 - 01.2017
Telesales
PayWizard
03.2016 - 02.2017
Assistant Accountant
Innes johnston
10.2015 - 04.2016
Retail Assistant
PDSA
04.2015 - 08.2015
Nursery Assistant
Collydean Nursery
10.2014 - 12.2014
Fife College
High School Diploma - Home Economics, Craft and Design, English, Drama, Computing, French, Mathematics
Glenwood High School