Summary
Overview
Work history
Education
Skills
Affiliations
References
Timeline
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Shannon Elliott

London

Summary

Experienced in hospitality with focus on customer service. Specialising in creating welcoming environment that enhances dining experience, utilising interpersonal skills and knowledge of food and beverages. Known for multitasking abilities and quick problem-solving, ensuring seamless operation and customer satisfaction.

Overview

7
7
years of professional experience

Work history

waitress

14 Parish
London
05.2021 - Current
  • Maintained clean and organised dining area to enhance customer comfort.
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Maintained clean and organised dining area for customer comfort.
  • Improved customer satisfaction by providing efficient and friendly service.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Verified completed orders and served guests at tables.
  • Met special dietary requests with careful preparation and presentation of dishes.

Waitress assistant

One Stop Caribbean Restaurant
London
04.2018 - 05.2021
  • Delivered meals promptly, enhancing dining experience for guests.
  • Maintained precise stock records to support inventory management.
  • Facilitated large party coordination alongside head waitress to ensure smooth service.
  • Checked customers' identities to ensure the met age requirements for purchase of alcohol,.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.

Education

NVQ Level 1 - Hospitality And Cartering

Kingston College
Kingston upon Thames
09/2015 - 06/2016

Skills

  • Hygiene regulations compliance
  • Dietary requirements understanding
  • Stock rotation practices
  • Tills operation
  • Alcohol serving certification
  • Cash handling
  • Customer Service
  • Verbal communication

Affiliations

  • cooking, reading, spending time with family, creating new recipes and new ideas

References

References available upon request.

Timeline

waitress

14 Parish
05.2021 - Current

Waitress assistant

One Stop Caribbean Restaurant
04.2018 - 05.2021

NVQ Level 1 - Hospitality And Cartering

Kingston College
09/2015 - 06/2016

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Shannon Elliott