Summary
Overview
Work history
Education
Skills
Hobbies
Timeline
Hi, I’m

Shannon Donnelly

Shannon Donnelly

Summary

Personable Account Manager with 5 years of SaaS industry experience. I would like to describe myself as a naturally inquisitive, career-centred person with a persistent positive drive. I can offer a demonstrated record of achievement in sales and customer relations from managing a global customer base, partnering with enterprise and mid-market organisations to improve their current processes through technology. I'm excited to commit this nature and experience to the right team for long-term career progression.


Overview

5
years of professional experience
3
years of post-secondary education

Work history

Cvent
, London

Account Manager, Enterprise Solutions -
02.2021 - Current

Job overview

  • Owning and achieving a renewal and new business quota annually
  • Grew customer base by identifying needs to deliver relevant product solutions that met client budgets and timelines.
  • Optimised sales volume by holding regular cadence with accounts to support building consultative relationships
  • Demonstrating product capabilities as part of the Sales consultation
  • Supporting implementation of new products
  • Attending and presenting at industry events such as IMEX Frankfurt
  • Mentoring other sales professionals in the team

Cvent

Senior Account Management Associate
02.2020 - 02.2021

Job overview

  • Own and close smaller upsell opportunities to support the account manager
  • Collaborate with clients to develop and enhance their meeting and events program

Cvent

Account Management Associate
02.2019 - 02.2021

Job overview

  • Executed and qualified a high-volume of external communications, to schedule sales calls with the 7 Account Managers that I supported.
  • Achieving core KPI's to drive sales pipeline such as 30 calls a day.
  • Building and maintaining relationships between account managers and clients.
  • Educating clients about Cvent technology updates and identifying opportunities for client growth.


Babylangue
Paris

English Instructor
08.2018 - 01.2019

Job overview

  • I lived in Paris teaching children English and practising my French.

Education

University of Brighton
Brighton

Bachelor of Arts from Social Science
09.2015 - 08.2018

Skills

  • Awarded Top Performer, Enterprise Solutions 2022
  • Acquiring new customers
  • Building business relationships to support upsell and cross-sell opportunities
  • Supporting business retainment of renewals through account strategy
  • Salesforce Trained

Hobbies

I like trying new things, whether this is a new cuisine, new exercise class or travel destination; I’ll give anything a go once! My most interesting adventure would be Skydiving, I previously completed a course to be a solo skydiver with 13 jumps under my belt. I enjoy keeping fit, I currently do this through yoga, boxing and walking my border collie.

Timeline

Account Manager, Enterprise Solutions -

Cvent
02.2021 - Current

Senior Account Management Associate

Cvent
02.2020 - 02.2021

Account Management Associate

Cvent
02.2019 - 02.2021

English Instructor

Babylangue
08.2018 - 01.2019

University of Brighton

Bachelor of Arts from Social Science
09.2015 - 08.2018
Shannon Donnelly