Shannon Davis
Bristol
Summary
Dynamic professional with a strong foundation in customer service and team management, adept at leading and delegating tasks effectively. Proficient in Microsoft 365 applications, with proven skills in communication, administration, and problem-solving. Proven experience planning and coordinating teams to achieve KPIs. Driven and adaptable, used to fast paced and busy environments
Overview
1
1
Certification
8
8
years of post-secondary education
8
8
years of professional experience
Work history
Shift Leader
Lidl GB
Reading
04.2025 - 05.2026
- Adhere to policies and procedures, including any legal requirements (GDPR, Licencing laws, Food safety Act, HACCP, HSWP etc.)
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Facilitated positive work culture through open communication and feedback sessions.
- Kept detailed records of shift activities, providing comprehensive reports to upper management when required.
- Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Maintained high standards of customer service for improved satisfaction ratings.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Kept employees operating productively to meet business and customer needs.
- Reconciled cash drawers and prepared bank deposits.
- Employed forward-thinking mindset to anticipate and quickly eliminate issues on shift.
Bar Shift Leader
J D Wetherspoon
Reading
10.2018 - 04.2025
- Handle documents and information correctly in line with GDPR
- Adhere to relevant laws by following SOPs (Licencing laws, Food safety Act, HACCP, HSWP, etc.)
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Upheld company policies strictly, promoting adherence amongst all staff members as well.
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Ensured smooth operational flow by effectively managing shift schedules and delegating tasks.
- Provided exceptional customer service for enhanced guest experience.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Handled high volumes of transactions during peak times effectively, maintaining a calm and professional approach
- Performed daily cash handling duties, ensuring accurate financial figures and balanced safe
Specialist Support Worker
Jigsaw Creative Care
Reading
12.2021 - 08.2022
- Deliver high quality, client-focused care
- Manage calendars, schedule appointments and arrange activities for clients
- Know and adhere to relevant policy and law (MHA, MCA etc)
- Encouraged social integration by facilitating community involvement opportunities.
- Enhanced wellbeing of patients by providing emotional support and companionship, being empathetic and judgement-free
- Implemented care plans set out by healthcare professionals leading to improved patient well-being.
- Monitored and documented client behaviours, activities and development, contributing to care plan management.
- Supported daily living skills training which increased client self-sufficiency.
- Administered medication according to schedule
- Assisting in housekeeping tasks resulting in a clean, safe home environment for clients.
- Promoted mental stimulation through conversation, reading and games.
- Organised transportation for medical appointments and activities, ensuring timely arrival and all access needs met.
- Prepared nutritious meals that met special dietary needs of clients.
- Assisted with personal care activities such as washing and dressing, consistently promoting positive health and hygiene.
- Used excellent communication and interpersonal skills to engage and interact with individuals and their medical teams.
- Continuously promoted best practices in health, safety and security to safeguard service user welfare.
- Led group activity programmes to support independence and encourage community inclusion.
- Facilitated weekly group meetings, providing safe, secure spaces for service users to interact and socialise.
Office Assistant (seasonal)
NJ Screenprints
Hinckley, Leicestershire
10.2018 - 02.2019
- Updated database regularly, processing invoices and ensuring accessibility of current information when needed.
- Maintain professional manner when communicating with stakeholders and suppliers
- Processed invoices accurately, avoiding any financial discrepancies.
- Handled confidential documents discretely, upholding company policy and confidentiality codes at all times.
- Performed general administrative tasks such as photocopying, faxing and mailing; ensured smooth day-to-day functioning.
- Improved office efficiency by organising and managing files.
- Performed data entry tasks diligently, maintaining accurate office records at all times.
- Enhanced communication for better team coordination by answering calls and emails promptly.
- Organised and maintain office common areas.
- Kept office tidy, organised and stocked with supplies.
Education
BSc - Psychology
University of Reading
Reading 09.2019 - 06.2024
Access to Higher Education Diploma - Social Sciences (Psycology, Sociology, Criminology)
Coventry College
Coventry 09.2018 - 06.2019
GCSEs -
John Cleveland College
Hinckley, Leicestershire 01.2013 - 01.2015
Skills
Customer service
Leadership and Delegation
Prioritising tasks
Microsoft 365 (word, excel, powerpoint etc)
Independent and collaborative working
Team Management
Communication
Administration
Problem solving
Self-driven
Certification
- Nail Tech ABT acredited
- First Aid
Affiliations
- - Performing vocalist and songwriter
- - Member of Dungeons and Dragons group
- - Enjoy keeping fit through gym and rollerskating
References
References available upon request.
Timeline
Shift Leader
Lidl GB
04.2025 - 05.2026
Specialist Support Worker
Jigsaw Creative Care
12.2021 - 08.2022
BSc - Psychology
University of Reading
09.2019 - 06.2024
Bar Shift Leader
J D Wetherspoon
10.2018 - 04.2025
Office Assistant (seasonal)
NJ Screenprints
10.2018 - 02.2019
Access to Higher Education Diploma - Social Sciences (Psycology, Sociology, Criminology)
Coventry College
09.2018 - 06.2019
GCSEs -
John Cleveland College
01.2013 - 01.2015