Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Shannon Curran

PORT TALBOT

Summary

Hardworking Events Facilitator with good people skills and willingness to use critical thinking and decision making in absence of senior employees. Rises to every challenge and seeks out opportunities to serve guests. Always ready to learn and expand abilities.

Enthusiastic professional committed to helping individuals achieve their fullest potential through fun, engaging activity programmes. Builds rapport quickly to identify aspirations and plan creative, physical and social sessions to suit. Collaborates well to support positive, productive teamwork in high-pressure environments.

Enthusiastic Equine Student eager to learn new skills and experience in the industry. Studies hard for examinations and always completes accurate, thorough work. Collaborates well on group projects and prepares diligently for assignments.

Passionate equestrian with experience running a busy competition yard with duties that include the daily care routine of livery horses as well as administering medication and following specialised diets for each animal. Also exercising fit competition horses at different level as well as accompanying the team to shows and competitions; roles at long show days ranging from being a groom to competing for clients on competition livery.

Results-oriented sales worker with experience in engaging with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals and meeting sales targets.

Overview

9
9
years of professional experience
3
3

Years of Higher Education

Work history

Equine Events Facilitator

Bridgend College
Pencoed, County Borough of Bridgend
11.2023 - Current
  • Managed event budgets, tracking expenses and identifying areas for cost optimisation.
  • Conducted post-event evaluations to gather feedback and identify opportunities for improvement.
  • Handled cash and POS transactions to process event sales quickly and accurately.
  • Implemented creative problem-solving and critical thinking to address unexpected challenges in absence of senior team members.
  • Safeguarded staff and guests, promptly reporting or resolving identified hazards.

Activities Coordinator

Cherish Health Care
Port Talbot, Neath Port Talbot
08.2023 - Current
  • Produced weekly activity programme, communicating social schedule to all residents.
  • Contributed to development of varied and stimulating activity programmes.
  • Worked within allocated budget to provide programme of activities and maintain stock of activity equipment.
  • Kept written records of resident participation and regularly reviewed individual needs.
  • Risk assessed planned activities and venues for safe operations.
  • Maintained strict confidentiality of resident's personal matters.

Sales Advisor

Euro Car Parts
Swansea
01.2023 - 08.2023
  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Retained customers by building rapport and delivering tailored product recommendations.

Equine Stable Manager

Tasha-Lee Hopkins
Neath, Neath Port Talbot
06.2022 - 01.2023
  • Treated minor wounds and treatments in line with vet instructions.
  • Kept records to monitor horse welfare.
  • Fed, groomed and exercised horses daily in accordance with exercise plans and livery numbers.
  • Adapted to inclement weather and flexible shift schedule.
  • Ordered supplies and received deliveries with excellent attention to detail.
  • Accompanied the team to events.


Energy Sales Advisor

The Consumer Helpline
Swansea
01.2021 - 05.2022


  • Used active listening and relationship-building techniques to assess customer needs and deliver viable solutions.
  • Generated, maintained and updated list of potential sales leads.
  • Managed objections by demonstrating effective de-escalation techniques and interpersonal skills over phone.


Nursery Nurse

Funky Footsteps
Port Talbot, Neath Port Talbot
09.2018 - 01.2021
  • Facilitated Early Years Foundation Stage (EYFS) learning and play.
  • Promoted internal policies, external legislation and regulatory guidelines.
  • Implemented systems for reporting incidents of discrimination for investigation and intervention.
  • Safeguarded and protected welfare of young children.
  • Closely monitored child wellbeing, regularly updating parents to assure continued safety and security.
  • Demonstrated awareness of children's cultural background, disabilities and medical histories.

Groom/Rider

John Flint Racing
Pyle, County Borough of Bridgend
03.2018 - 09.2018


  • Provided dedicated care to client horses, maintaining the highest standards of health and wellbeing.
  • Upheld the British Racing standards of care and welfare of horses.
  • Maximised equine performance by monitoring equine behaviour and reporting changes in health status to veterinarian for prompt resolution.
  • Coordinated daily feeding, watering and exercise schedules, adhering to strict dietary requirements to achieve desired weight.

McDonald's Crew Trainer

McDonald's UK
Port Talbot, Neath Port Talbot
10.2015 - 06.2017


  • Maintained current knowledge of company standards and up-to-date food safety regulations.
  • Reinforced hygiene and food safety procedures.
  • Set positive examples for team members by demonstrating quality service.
  • Identified training needs and recommended action to appropriate supervisor.

Education

Higher National Diploma - Equine

University of South Wales
09.2022 -

A-Levels - History, Politics, Law.

St Joseph's Catholic Sixth Form Centre
Neath Port Talbot
09.2014 - 05.2016

Skills

  • Rapport building
  • First Aid
  • DBS checked
  • Lesson and activity planning
  • Outstanding communication
  • SMART goal setting
  • Detailed project planning
  • On-site event management
  • Animal nutrition
  • Animal husbandry
  • Equine first aid
  • Progress reporting
  • Medication assistance
  • Child and adolescent development
  • Elderly care expertise
  • Dementia care
  • Social media marketing



Languages

English
Native

Timeline

Equine Events Facilitator

Bridgend College
11.2023 - Current

Activities Coordinator

Cherish Health Care
08.2023 - Current

Sales Advisor

Euro Car Parts
01.2023 - 08.2023

Higher National Diploma - Equine

University of South Wales
09.2022 -

Equine Stable Manager

Tasha-Lee Hopkins
06.2022 - 01.2023

Energy Sales Advisor

The Consumer Helpline
01.2021 - 05.2022

Nursery Nurse

Funky Footsteps
09.2018 - 01.2021

Groom/Rider

John Flint Racing
03.2018 - 09.2018

McDonald's Crew Trainer

McDonald's UK
10.2015 - 06.2017

A-Levels - History, Politics, Law.

St Joseph's Catholic Sixth Form Centre
09.2014 - 05.2016
Shannon Curran