Shannon Cowe
Dundee
Summary
Background in managing health records with a focus on accuracy and confidentiality. Proficient in administrative tasks, data entry, and maintaining patient privacy. Recognized for effective communication and fostering positive patient interactions through empathy and support. Ready to use and develop organisational, communication, and IT skills in a professional role.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
Work history
Support Worker / Key Worker
Hillcrest Futures
Dundee
2022.03 - 2025.09
- Conducted monthly medication and finance audits, ensuring compliance and accuracy.
- Maintained and updated networking documentation, including outcome plans and health records.
- Supported individuals in achieving personal goals through customised care plans.
- Designed menus to meet residents' dietary needs as Health and Nutrition Champion.
- Monitored client behaviours and activities, facilitating effective care plan management.
- Managed physical and verbal aggression, safely de-escalating situations per policy.
- Completed SVQ Level 2 in Health and Social Care alongside multiple professional training courses.
Nursery Practitioner
Red Squirrel Nursery
Dundee
2021.05 - 2022.04
- Organised daily activities to align with children's needs and Curriculum for Excellence.
- Maintained comprehensive files detailing daily updates and achievements of each child.
- Contributed to a structured and inclusive educational environment, promoting engagement.
- Conducted observations to ensure curriculum requirements were met and to assess developmental progress.
- Conducted regular parent-teacher meetings, fostering strong communication channels between nursery and home environments.
Hospitality Roles
Various Employers
Various Locations (Scotland)
2010.01 - 2021.06
- Progressed from kitchen assistant to waitress, breakfast supervisor to bar manager - Managed teams of 6–8 staff, collaborated with chefs and managers, and organised events and rotas.
- Held financial responsibility as key holder for the money safe, handling hundreds to thousands of pounds accurately.
- Developed strong leadership, organisational, and problem-solving skills in fast-paced environments.
- Oversaw daily inventory management to ensure adequate supplies and minimise waste.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
Education
SVQ Level 2 - Health and Social Care
West Lothian College
Edinburgh 2024.09 - 2025.06
NC & HNC - Childhood Practice
Dundee and Angus College
Dundee, Dundee City 2019.08 - 2021.06
HNC & HND - Hospitality management
Dundee and Angus College
Dundee, Dundee City 2014.08 - 2016.06
Skills
- Documentation and record-keeping
- Data management and analysis
- Confidentiality and compliance
- Scheduling and administrative support
- Patient communication
- Empathy and support
- Organisational skills
- Team collaboration
- Customer service
- Medication administration
Additional information
Flexible and quick to learn new systems and procedures - Committed to delivering high-quality healthcare support - Strong organisational, teamwork, and communication skills
Affiliations
- Craft hobbies
- PC gaming
- Walks in nature
- Baking
Timeline
SVQ Level 2 - Health and Social Care
West Lothian College
2024.09 - 2025.06
Support Worker / Key Worker
Hillcrest Futures
2022.03 - 2025.09
Nursery Practitioner
Red Squirrel Nursery
2021.05 - 2022.04
NC & HNC - Childhood Practice
Dundee and Angus College
2019.08 - 2021.06
HNC & HND - Hospitality management
Dundee and Angus College
2014.08 - 2016.06
Hospitality Roles
Various Employers
2010.01 - 2021.06