Summary
Overview
Work history
Education
Skills
Additional information
Affiliations
Timeline
Generic

Shannon Cowe

Dundee

Summary

Background in managing health records with a focus on accuracy and confidentiality. Proficient in administrative tasks, data entry, and maintaining patient privacy. Recognized for effective communication and fostering positive patient interactions through empathy and support. Ready to use and develop organisational, communication, and IT skills in a professional role.

Overview

16
16
years of professional experience
4
4
years of post-secondary education

Work history

Support Worker / Key Worker

Hillcrest Futures
Dundee
03.2022 - 09.2025
  • Conducted monthly medication and finance audits, ensuring compliance and accuracy.
  • Maintained and updated networking documentation, including outcome plans and health records.
  • Supported individuals in achieving personal goals through customised care plans.
  • Designed menus to meet residents' dietary needs as Health and Nutrition Champion.
  • Monitored client behaviours and activities, facilitating effective care plan management.
  • Managed physical and verbal aggression, safely de-escalating situations per policy.
  • Completed SVQ Level 2 in Health and Social Care alongside multiple professional training courses.

Nursery Practitioner

Red Squirrel Nursery
Dundee
05.2021 - 04.2022
  • Organised daily activities to align with children's needs and Curriculum for Excellence.
  • Maintained comprehensive files detailing daily updates and achievements of each child.
  • Contributed to a structured and inclusive educational environment, promoting engagement.
  • Conducted observations to ensure curriculum requirements were met and to assess developmental progress.
  • Conducted regular parent-teacher meetings, fostering strong communication channels between nursery and home environments.

Hospitality Roles

Various Employers
Various Locations (Scotland)
01.2010 - 06.2021
  • Progressed from kitchen assistant to waitress, breakfast supervisor to bar manager - Managed teams of 6–8 staff, collaborated with chefs and managers, and organised events and rotas.
  • Held financial responsibility as key holder for the money safe, handling hundreds to thousands of pounds accurately.
  • Developed strong leadership, organisational, and problem-solving skills in fast-paced environments.
  • Oversaw daily inventory management to ensure adequate supplies and minimise waste.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.

Education

SVQ Level 2 - Health and Social Care

West Lothian College
Edinburgh
09.2024 - 06.2025

NC & HNC - Childhood Practice

Dundee and Angus College
Dundee, Dundee City
08.2019 - 06.2021

HNC & HND - Hospitality management

Dundee and Angus College
Dundee, Dundee City
08.2014 - 06.2016

Skills

  • Documentation and record-keeping
  • Data management and analysis
  • Confidentiality and compliance
  • Scheduling and administrative support
  • Patient communication
  • Empathy and support
  • Organisational skills
  • Team collaboration
  • Customer service
  • Medication administration

Additional information

Flexible and quick to learn new systems and procedures - Committed to delivering high-quality healthcare support - Strong organisational, teamwork, and communication skills

Affiliations

  • Craft hobbies
  • PC gaming
  • Walks in nature
  • Baking

Timeline

SVQ Level 2 - Health and Social Care

West Lothian College
09.2024 - 06.2025

Support Worker / Key Worker

Hillcrest Futures
03.2022 - 09.2025

Nursery Practitioner

Red Squirrel Nursery
05.2021 - 04.2022

NC & HNC - Childhood Practice

Dundee and Angus College
08.2019 - 06.2021

HNC & HND - Hospitality management

Dundee and Angus College
08.2014 - 06.2016

Hospitality Roles

Various Employers
01.2010 - 06.2021

Similar Profiles

Create profile
Shannon Cowe