Summary
Overview
Work history
Education
Skills
Timeline
Generic

Shannon Clark

Swansea,Swansea

Summary

A skilled Compliance Manager with 4 years of experience in expertly implementing Streetworks regulations for best business practice. Able to confidently evaluate and communicate relevant trend analysis to keep companies at the forefront of compliance.

Strong technical skills, as well as excellent interpersonal skills. Passionate about expanding current knowledge and skillset through challenge both in professional and personal life. Dedicated to thoroughness and accuracy.

Practical, highly skilled individual demonstrating out-of-the-box thinking. Optimises cost-effective operations and improves safety by scrutinising existing practices. Proven success fulfilling complex project briefs on-time and under budget.

Currently as a Project Manager, part of the role is to develop project scope, manage budgetary requirements and monitor project progress to ensure key dates and milestone activities are completed, or otherwise managed and communicated appropriately, to ensure projects are delivered safely and within a timely, practicable manner.

An enthusiastic rugby player, part of Bon-y-Maen Ladies Rugby Team since 2018 who are currently in the WRU Premiership. Able to deal with set backs and find solutions, listen to and action instructions as well as working as part of a team to achieve objectives - key skills obtained as a result of the sport.

Currently undertaking a Welsh Language course to further challenge myself and improve career development opportunities.

Overview

12
12
years of professional experience

Work history

Project Manager

Morrison Energy Services
Swansea, City and County of Swansea
06.2024 - Current
  • Delivering high-quality results whilst adhering to strict deadlines and budget constraints.
  • Utilise advanced project management tools for superior tracking and reporting.
  • Identify risks, implement mitigation strategies for secure project outcomes.
  • Facilitate smooth transitions between project stages for seamless progression.
  • Strengthen stakeholder relationships through regular updates and clear communication.
  • Plan staff and resources within business budgets for minimised expenditure.
  • Oversee procurement processes for efficient resource utilisation.
  • Conduct regular progress reviews to ensure project milestones are met.
  • Communicate EWN's and CE's in a prompt, timely manner to mitigate liquidated damages, ensuring the project team take timely action, adjust procurement strategies, improve resource allocation, or explore alternative commercial solutions.
  • Coordinate cross-departmental meetings, facilitating better collaboration.
  • Prepare cost estimations for improved project forecasting.

Compliance engineer

TATA Steel
Port Talbot, Neath Port Talbot
02.2023 - 06.2024
  • Optimise workplace procedures for safety whilst developing and updating processes based on latest research. Specifically surrounding the following compliance topics - HAVS, Asbestos, Atmospheric Gas and Confined Space.
  • Estimate costs, scheduling requirements and labor needs to produce engineering designs.
  • Implement policies to improve workplace safety and thus improve compliance. Improved HAVS compliance by 35% in 5 months.
  • Examine project plans and locations to identify and mitigate potential hazards.
  • Research and develop engineering solutions to combat operational issues.
  • Maintain accurate and detailed compliance records.
  • Ensure company policies are implemented and adhered to contributing to company-wide consistency between different departments and sites.
  • Respond to compliance-related queries, keeping up to date with changes to regulations.
  • Conduct intensive audits and risk assessments to identify and minimise non-compliance.
  • Overhauled existing compliance controls to enhance risk mitigation.
  • Collaborate with multi-disciplinary staff to instill culture-wide culture of accountability and compliance.
  • Support company ethos of continual improvement and growth with stringent audit schedule.

Streetworks Compliance Manager

Morrison Water Services
Nelson, Caerphilly
03.2019 - 02.2023
  • As part of Welsh Water's Water Network Alliance Clean Water Contract.
  • Attend quarterly meetings with internal and external stakeholders (HAUC, Streetworks UK) regarding performance, matters arising and updates to NRSWA and associated Streetworks legislation.
  • Maintain company Streetworks compliance by advising General Operations manager & Planning Manager on data trends and updates to regulations, rules and guidelines.
  • Track employee performance, assess daily output and implement corrective actions to close gaps to meet business KPI's and KRA's.
  • Maintain team-oriented atmosphere with open communication and quick conflict resolution.
  • Oversee training and onboarding process for all newly hired employees within Streetworks and Reinstatement Planning team. Set up mentoring relationships to drive team performance.
  • Review internal Streetworks policy, procedure and guidance documents and implemented changes in line with updates to both English and Welsh legislative requirements.
  • Maintain accurate and detailed compliance records.
  • Develop policies and systems to ensure business successfully achieved objectives.
  • Devise systems to measure direct and indirect results of new policies.
  • Deliver subject matter expertise for internal and external customers on compliance best practices and quality control.
  • Maintain energy and enthusiasm in fast-paced environment.
  • Reduced cost risk by £300,000 and improved overall Streetworks compliance by 15% in 12 months.

Streetworks Team Leader

Amey
Nelson, Caerphilly
02.2018 - 03.2019
  • Worked on Welsh Water's Clean Water Repair & Maintenance Contract
  • Progressed to Team Leader position within 2 years working at Amey.
  • Analysed Key Performance Indicator (KPI) data to identify trends and achieve team goals.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Supervised and mentored 10 multidisciplinary team members.
  • Streamlined processes to achieve efficiencies and cost savings.
  • Fostered positive employee relationships through communication, training and coaching.
  • Professionally handled difficult complaints and objections to maintain first-class service standards.
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Analysed and resolved complex resource management issues for optimised scheduling.
  • Represented organisations at seminars, conferences and business events.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Designed and implemented training to further develop staff based on business goals.

Investigation Officer

Amey
Nelson, Caerphilly County Borough
07.2017 - 02.2018
  • Investigated financial penalties received from Highway Authorities, carrying out root cause analysis to identify liability in order to identify areas of improvement.
  • Challenged over 50 charges per week, improving overall legislation compliance and reduced cost of failure.
  • Worked with business teams to identify issues affecting financial results and profitability.
  • Maintained complete and accurate financial records within Salesforce application.
  • Carried out trend analysis and provided feedback to management on areas of improvement and suggested solutions.

Reinstatement Planner

Amey
Nelson, Caerphilly County Borough
07.2016 - 07.2017
  • Planned reinstatement tasks within client SLA's, utilising applications such as GIS and One.Network to avoid ensure street designations and
  • Scheduled all reinstatement tasks using SAP Production (HY1) planning software
  • Produced and distributed strategic schedules, rotas and workloads for reinstatement operatives within geographical areas to ensure optimum productivity.
  • Ensure relevant information is included within reinstatement schedules to enable tasks to be completed in line with legislation (TMA, SROH)
  • Understood and accounted for impacts of local geography on planning, accounting for technical constraints, protected sites and potential costs of addressing concerns.
  • Optimised organisational processes by effectively managing crew schedules while adhering to contractual restrictions.

Noticing Administrator

Amey
Nelson, Caerphilly
02.2016 - 07.2016
  • Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
  • Effectively managed incoming and outgoing mail to maximise office efficiency.
  • Submitted over 120 accurate and timely Streetworks notices (Legal documents) per day via Eton systems to relevant highway authorities in line with NRSWA legislation.
  • Maintained high standards of accuracy and quality in data entry and recordkeeping.
  • Managed avg. 25 incoming and outgoing calls with internal and external stakeholders to resolve enquiries regarding planned works in the public highway and associated notices to ensure the national Streetworks register is maintained with accurate information.
  • Partnered collaboratively with other departments, as well as effectively commutating with external stakeholders, to determine optimum schedules for effective delivery within service level agreements.
  • Validate jeopardy management reports to avoid cost implications.
  • Exceeded goals through effective task prioritisation and great work ethic within a fast paced, high pressure environment where goalposts often changed.

Bartender

Swansea Yacht and Sub Aqua Club
Swansea, City and County of Swansea
01.2015 - 01.2016
  • Prepared mixed drinks and poured wine, beer and non-alcoholic beverages within target service timeframes.
  • Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
  • Maintained bar stocks, replenishing daily as necessary.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Supported wider restaurant teams in set-up, cleaning and prep work, improving overall establishment efficiency.
  • Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
  • Followed safe serving requirements, monitoring guest behaviour and discontinuing service to inebriated customers.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.

Waitress

Swansea Yacht and Sub Aqua Club
Swansea, City and County of Swansea
08.2013 - 01.2015
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes, used glasses and wiping down surfaces.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Neatly set tables before guests' arrival, preparing and setting cutlery and refilling condiments.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Kept carpeted and hard floors clean and clear of debris, minimising risks to guests and staff.
  • Discussed menu items and dietary concerns, noted special requests and suggested additional items to meet upsell goals.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Education

Site Manager's Safety Training (SMSTS) -

CITB
02.2025 -

IOSH Managing Safely -

Ligatas
12.2024 -

SHEA Power -

EUSR
07.2024 -

MUS Management Development Programme -

EUSR
06.2019 -

P405 - Managing Asbestos in Buildings

NATAS
05.2023

NVQ - Confined Space

MRS Training & Rescue
03.2023

Scottish Qualifications Certificate - CDM Overview

CHSS Ltd.
05.2018

Scottish Qualifications Certificate - Streetworks - Supervisor

SQA
04.2018

Diploma of Higher Education - Applied Science

NPTC Group
07.2015

14 GCSE's Between A* - C - 14 GCSE's Between A* - C

Cefn Hengoed Community School
05.2013

Skills

  • Budget Forecasting
  • NRSWA Legal Compliance
  • Creativity
  • Adaptability
  • Collaboration
  • Risk Management
  • Time Management
  • Data Analysis
  • Proficient in MS Word, Office, Excel & Project
  • Oracle Primavera P6

Timeline

Site Manager's Safety Training (SMSTS) -

CITB
02.2025 -

IOSH Managing Safely -

Ligatas
12.2024 -

SHEA Power -

EUSR
07.2024 -

Project Manager

Morrison Energy Services
06.2024 - Current

Compliance engineer

TATA Steel
02.2023 - 06.2024

MUS Management Development Programme -

EUSR
06.2019 -

Streetworks Compliance Manager

Morrison Water Services
03.2019 - 02.2023

Streetworks Team Leader

Amey
02.2018 - 03.2019

Investigation Officer

Amey
07.2017 - 02.2018

Reinstatement Planner

Amey
07.2016 - 07.2017

Noticing Administrator

Amey
02.2016 - 07.2016

Bartender

Swansea Yacht and Sub Aqua Club
01.2015 - 01.2016

Waitress

Swansea Yacht and Sub Aqua Club
08.2013 - 01.2015

P405 - Managing Asbestos in Buildings

NATAS

NVQ - Confined Space

MRS Training & Rescue

Scottish Qualifications Certificate - CDM Overview

CHSS Ltd.

Scottish Qualifications Certificate - Streetworks - Supervisor

SQA

Diploma of Higher Education - Applied Science

NPTC Group

14 GCSE's Between A* - C - 14 GCSE's Between A* - C

Cefn Hengoed Community School
Shannon Clark