Shannon Chew
Summary
I am a highly motivated and enthusiastic individual with over 7 years' Secretarial experience working both independently and collaboratively with a wider team. Holding exceptional administrative skills that add value and save time. I am committed to delivering high quality results with minimal supervision.
I am pro-active, hardworking and can work well under pressure. Am able to meet deadlines as I prioritise my workload efficiently and use my initiative. Handle instructions well and stay dedicated to maintaining a high quality of work in any given task. Reliable team member who is punctual and has a good attendance record.
Overview
8
8
years of professional experience
Work history
Site Secretary/ Office Manager
Berkeley Homes East Thames
Kidbrooke
04.2022 - Current
- Organising professional calendars of both the MD and PM's, scheduling meetings and events. Working close with management of all levels
- Front of house duties on reception, greeting visitors, answering the phones
- Organise team meetings including booking meeting rooms, arranging refreshments, sending invites, collating all relevant materials such as presentations and reports
- Typing up correspondence; emails, letters, memos, attending meetings and taking meeting minutes
- Managing attendance records, collating and filing sickness, absence, holidays
- Implementing an electronic system for managing records which helps office organisation
- Creating purchase orders, with the use of coda, matching invoices and the weekly help of book keeping with accounts
- Maintaining the weekly and monthly H&S records as the Office H&S inspector
- Carrying out site inductions with the use of Datascope and Ppac software
- Maintaining stock levels, photocopying, binding, laminating etc
Company Secretary
Elmstead Repair & Service Ltd
London
03.2017 - 03.2022
- To ensure organisation is running smoothly by taking control and carrying out managerial roles
- Answering calls, taking messages and handling correspondence
- Implementing new procedures such as spending reviews and customer incentives to ensure monthly targets are met
- Maintaining diaries and arranging appointments
- Prioritising workloads to guarantee the smooth running of the business
- Liaising with relevant organisations and clients to establish repeat clientele to aid targets being met
- Typing, preparing and collating reports
- Updating social media content to promote to our target audience, which has assisted in bringing new business
- Logging and processing bills and expenses, as well as taking all customer payments
- Meeting and greeting clients which has helped to bring repeat business as I get to know our customers on a more personal level
Waitress
The Step in Café
Swanley
01.2016 - 01.2017
- Ensuring that all customers are made to feel welcome and are happy with the service provided as well as being able to deal with dissatisfied customers
- Managing and ordering new stock from suppliers
- Kitchen roles - ensuring cleanliness is maintained to a high level to help with the smooth operation of the business
- Counter work and till use, handling payments and providing customer receipts
Bar Staff/ Waitress
The Olympic (made redundant)
Swanley
07.2016 - 12.2016
- Taking customers' orders as well as being able to offer recommendations
- Delivering the highest standard of guest service by entertaining and talking to customers
- Responsible for handling and managing the bar individually as well as with colleagues
- Managing the stock intake and ordering the necessary stock required allowing me to take control
- Making sure the workspace is clean, tidy and at its highest standard making the place appealing in order for repeat service
- Organising and setting up events for companies and individuals, interacting with corporations such as British Gas
- Managing bookings and keeping record of everything required
- Memorisation and the handling of money
Teaching Assistant
St Bartholomew's Catholic Primary School
Swanley
- Stepping in as the teacher for Year 1 pupils including children with special needs
- Assisting the Head Teacher by overseeing the children's work activities and ensuring that the work given to the pupils was being undertaken and completed as required
- Undertaking the role with minimum supervision allowing me to develop my leadership skills and confidence
- Able to deal with difficult situations and finding a resolution such as some kids struggling and I found ways to help them achieve better learning techniques
- Ability to follow instructions in order to complete the task in hand
Education
Christ The King Sixth Form College
London2016
Oasis Academy Hextable
2014
Skills
- Computer literate - Competent in Microsoft
- Flexibility/adaptability - I am able to accept change and adapt to it quickly Promoting positivity in a team
- Communication skills - I am confident in communicating both verbal and written to all levels of staff and clients
- Accuracy and professionalism- I ensure my interactions and relationships with customers are of vital importance to ensure that company goals and objectives are met
- First aid, Mental Health First Aid, Fire Marshall and IOSH trained
Timeline
Site Secretary/ Office Manager
Berkeley Homes East Thames
04.2022 - Current
Company Secretary
Elmstead Repair & Service Ltd
03.2017 - 03.2022
Bar Staff/ Waitress
The Olympic (made redundant)
07.2016 - 12.2016
Waitress
The Step in Café
01.2016 - 01.2017
Teaching Assistant
St Bartholomew's Catholic Primary School
Christ The King Sixth Form College
Oasis Academy Hextable
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