Shannon Bruerton
Birmingham,West Midlands
Summary
Dedicated professional with a strong foundation in customer service excellence, adept at building relationships and resolving problems efficiently. Demonstrates exceptional teamwork and time management skills, ensuring punctuality and effective complaint handling. Committed to enhancing customer satisfaction through proactive communication and relationship building.
Overview
5
5
years of professional experience
Work history
Front of House worker
Mitchells and Butlers
2021.06 - 2026.06
- It required me to build relationships with both customers and employees in order to create a positive rapport and atmosphere.
- It has been helpful in understanding how to navigate any issues that may arise when working within a large team.
- I have been able to resolve customer complaints to maintain satisfaction and business loyalty.
- Supported team members during rush hours, demonstrating flexibility and teamwork in a fast-paced environment.
Front of house team member
Mitchells and Butlers - Victoria Hotel
2024.09 - 2026.06
- Built new pub relationships while completing university studies for smoother changeovers.
- Connected with patrons from a completely different pub to navigate transitions.
- Adapted quickly to new routines, supporting flexibility in later situations.
Subject ambassador for arts and technology
Barr Beacon Sixth Form
2021.01 - 2021.09
- I was chosen to represent the arts and technology subjects and this would result in me planning after school events, joining in to help the younger pupils whilst also learning how to be a leader when it came to some of the events I conducted
- One event that I helped in ensuring went positively was an open evening. I made executive decisions when it came to choosing some representatives from the year below to help in demonstrating what the course was like. This helped me in writing professional emails whilst maintaining good communication skills. I had to do this for multiple different subjects (art, media, computer science and IT) and had to bounce between each subject and help them out. It helped in developing my leadership skills further
Progress mentor
Barr Beacon Sixth Form
2021.01 - 2021.09
- Selected as mentor for student; conducted weekly one-on-one sessions to address and resolve challenges.
- Gathered information about student issues through active listening; escalated high-level concerns as necessary.
Education
Keele University - computer science
Keele University
Barr Beacon sixth form - BTEC business studies, BTEC IT, A-Level sociology
Barr Beacon sixth form
Barr Beacon School - computer science, history, statistics
Barr Beacon School
Skills
- Customer service
- Cash handling
- Service quality
- Complaint resolution
- Problem resolution
- Time management
- Teamwork
- Relationship building
- Punctuality
Activities
- Progress mentor, 2021-01-01, Present, Must talk to a younger pupil once a week and make sure that they are ok. Need to listen to them carefully as they may have an issue that needs resolving either with me or with a teacher.
- Subject ambassador for arts and technology, 2021-01-01, Present, Represent the subjects in my faculty (textiles, food, IT, computer science, business, art, health and social care and media). Will make sure that open evening goes smoothly in those subjects. Will help younger pupils if they need help with any of the subjects mentioned.
- School prefect, 2019-01-01, 2020-01-01, Gave me teamwork experience. Worked closely with teachers to ensure that students in the school were not dealing with problems on their own. Helped make sure that parents evenings ran smoothly.
Hobbies and interests
- I am interested in the evolution of video games and keeping track with games that I have played.
- Writing about these games also interests me, keeping a journal with 'reviews' of the games, giving feedback and my opinions on the games.
Projects
- My dissertation was titled 'The History and Evolution of Video Game Graphics'. I conducted a lot of research into this and also conducted think aloud sessions to gather opinions from people, helping in understanding the importance of human data.
Timeline
Front of house team member
Mitchells and Butlers - Victoria Hotel
2024.09 - 2026.06
Front of House worker
Mitchells and Butlers
2021.06 - 2026.06
Subject ambassador for arts and technology
Barr Beacon Sixth Form
2021.01 - 2021.09
Progress mentor
Barr Beacon Sixth Form
2021.01 - 2021.09
Barr Beacon sixth form - BTEC business studies, BTEC IT, A-Level sociology
Barr Beacon sixth form
Barr Beacon School - computer science, history, statistics
Barr Beacon School
Keele University - computer science
Keele University