Shannon Bangar
Summary
A driven individual who is enthusiastic to introduce myself within different projects, I am constantly seeking new challenges within my job role and ensuring I am delivering the best possible customer service. I have effective communication and analytical skills to not only help myself but also help others. I am aiming to apply not only my legal skills but my many transferable skills to a team where we can practice operational efficiency.
Overview
8
8
years of professional experience
Work history
Paralegal
DAC Beachcroft
Remote, West Midlands
09.2023 - Current
- Temporarily managed, worked and conducted meetings regarding our new 'AIDan' project in my manager's absence. Aided my colleagues how to use the tool alongside our files.
- Organised and triaged potential files ensuring recovery prospects exceed 50% for our solicitors to action them.
- Dealt with financial transactions when a full recovery was made. Sending the relevant funds to our client and insured through platforms such as 3E workspace.
- Dealt with my own caseload and furthered my job role into fee earning for the company when we hit maximum capacity.
- Learnt and utilised the software system 'VisualFiles' into my workload.
- Temporarily sent and analysed reports regarding the AIDan's performance and raised any issues.
- Maintained confidentiality of all sensitive information to uphold ethics standards.
- Manage my own client spreadsheets and streamline through claims investigating their recovery prospects.
- Utilised advanced written communication skills when drafting correspondence or reports such as Letter before action or Chapter one letters.
- Coordinated meetings between clients and myself for effective discussion in regards to the prospects of their claim.
IT support desk analyst
Pertemps
Meriden, Solihull
11.2022 - 06.2023
- Liaised and investigated technical issues users may have which made me dependable on my team.
- Streamlined through my ticketed work using CRM platforms improving our SLA's statistics in the team.
- Utilised different softwares such 8x8 and Citrix to incorporate within my work.
- Rectified users' mobile phone issues snd removed old users within our IT systems to maximise our User ID's to new starters.
Gym receptionist
Bodyworx Gym for women
Coventry, West Midlands
03.2020 - 11.2022
- Facilitated gym tours to potential members in a professional manner resulting in increased sign-ups.
- Utilised software systems such as 'Sportsoft' to file and check in members efficiently, contributing to streamlined gym operations. .
- Implemented and managed our audit reports and dealt with cash transactions accurately, maintaining financial integrity at all times as well as analysing where we could increase sales.
- Scheduled personal training and induction sessions to maximise trainer productivity and satisfaction of members' fitness needs and safety.
- Ensured and maintained a clean reception area, ensuring a positive first impression for customers.
- Managed the business and it's operations whilst the owner was away.
Law intern
Central England Law Centre
Coventry, West Midlands
09.2021 - 04.2022
- Listened to clients' legal issues and communicated foreseeable issues with their claim.
- Improved my MS skills by filing and documenting the clients' issues onto the firm's database ensuring confidentiality was maintained.
- Aided my colleagues by drafting legal advice within the expected deadline.
- Advised and participated on research to help my clients in their upcoming tribunals.
- Utilised negotiation skills whilst liaising between opposing counsels resulting in agreeable settlements.
Law intern
Bright Network
Remote, Remote
08.2020 - 08.2020
- Liaised and networked with Magic Circle Law firms.
- Observed and learnt how to handle clients' legal matters with confidentiality.
- Attended workshops which demonstrated how to utilise commercial awareness and incorporate this within my work.
Hospitality worker
Delaware North
Coventry, West Midlands
12.2018 - 02.2020
- Maintained working in a fast paced environment ensuring inventory, food and drinks were supplied at all times.
- Prepared custom rooms known as 'boxes' for sports game to increase a welcoming environment.
- Enhanced customer satisfaction by providing exceptional service when waiting on customers.
- Communicated effectively with kitchen staff, ensuring timely delivery of orders.
Retail worker
New Look
Coventry, West Midlands
05.2017 - 12.2018
- Dealt with a variety of customers and aided them with their respective queries such as price checks to ensure credibility.
- Promoted and organised seasonal or sale items to stimulate an increased revenue and to reach KPI targets.
- Organised changing rooms to comply withhealth and safety regulations, promoting a safe shopping environment.
- Dealt with complaints sufficiently and quickly to deliver a high level of customer satisfaction.
Education
GCSEs -
Cardinal Newman Catholic School
Coventry 09/2016 - 06/2017
A-Levels -
Cardinal Newman Catholic School
Coventry 09/2017 - 06/2019
Bachelor of Arts - Law
Coventry University
09/2019 - 07/2022
Skills
- Legal database navigation
- Ethical standards adherence
- Problem solving
- Adaptation
- Proficiency in new softwares
- Customer Service
- Case Management
- Analytical
- Leadership
Accomplishments
- Mental Health Awareness advocate.
- Coventry Law Society team.
Timeline
Paralegal
DAC Beachcroft
09.2023 - Current
IT support desk analyst
Pertemps
11.2022 - 06.2023
Law intern
Central England Law Centre
09.2021 - 04.2022
Law intern
Bright Network
08.2020 - 08.2020
Gym receptionist
Bodyworx Gym for women
03.2020 - 11.2022
Hospitality worker
Delaware North
12.2018 - 02.2020
Retail worker
New Look
05.2017 - 12.2018
GCSEs -
Cardinal Newman Catholic School
09/2016 - 06/2017
A-Levels -
Cardinal Newman Catholic School
09/2017 - 06/2019
Bachelor of Arts - Law
Coventry University
09/2019 - 07/2022
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