Summary
Overview
Work history
Education
Skills
Websites
Affiliations
References
Timeline
Generic

Shannon Archer

Oulton Broad,Suffolk

Summary

My career history has compiled of a few different vocations, but roles have been adapted to and learnt with ease and enthusiasm. Being a Retail Assistant, IT Technician, Factory Assistant, means I have developed many strengths and skills from these to take into any future career.

For example, solving problems under pressure with calmness, especially in IT as it was a very fast-paced environment with high-quality customer expectations to meet. However, I always strive to exceed expectations by looking at ways to improve efficiency whether it be through customer satisfaction, cost-saving, or time management.

Overview

11
11
years of professional experience
5
5
years of post-secondary education

Work history

Bindery Assistant - Seasonal, Full Time

Clays LTD
Bungay, Suffolk
06.2023 - 11.2023
  • Loading 1000's of books per day onto machines.
  • Maintaining clean work spaces, assisted machine operators if help was needed moving things, or rectifying any issues with books which was carried out by working as a team.
  • Meeting customer expectations by printing books and having them ready to be shipped in quick turnaround times, whilst maintaining quality standards.

Sales Assistant - Seasonal, Part Time

Marks & Spencer
Lowestoft, Suffolk
11.2019 - 01.2020
  • Serving customers on tills during very busy periods, carrying out returns and ordering in products through the online system.
  • Tidying up shop floor shelves and displays; putting items back, along with returns.
  • Assisting customers with any clothing item size or care queries in changing rooms.
  • Using product knowledge to help customers finding suitable gifts for Christmas with ease.

Service Desk Technician - Permanent, Full Time

Clays LTD
Bungay, Suffolk
11.2014 - 08.2018
  • Started off as 1st line technician for the first year or so which involved answering over 50 phone calls per day, carrying out factory visits and fixing computers and printers. This progressed to 2nd line technician role within 2 years.
  • Daily tasks were software upgrades, setting up new users, dispatching phones, laptops and printers to users, and system backups.
  • Using various web applications and servers to identify any problems and fix them in a fast and methodical manner.
  • Completed a Health and Safety course to become Health and Safety rep for my department. (IOSH Certified). Regular audits were carried out to ensure safe working environments for the department.

Social Media Assistant - Summer Job

Harrod UK LTD
Lowestoft, Suffolk
07.2014 - 10.2014
  • Role included updating new website that was being launched, compiling product information for 100's of products and putting it onto new website before it went live
  • Carried out basic admin tasks such as sorting through files, running errands for managers and organising workplace events for staff

Customer Service Assistant - Permanent, Part Time

Homebase LTD
Lowestoft, Suffolk
11.2012 - 10.2014
  • Worked on tills serving customers, tidied up shelves and assisted customers with any shop floor enquiries

Education

GCSE and BTEC Level 3 - Information Technology

Lowestoft Sixth Form College
09.2011 - 07.2014

GCSE and BTEC - Entrepreneurial Spirit (Business Studies)

Kirkley High School
09.2009 - 07.2011

Skills

  • Calm under pressure
  • Problem solving
  • Communication skills
  • IOSH certification
  • Attention to detail
  • Time management
  • Team collaboration
  • Strong Organisation skills

Affiliations

Whilst most of my time is spent with my children, when I have time to myself I enjoy gardening, developing my knowledge of plants, fruit and veg, as well as growing them. I run, play tennis, go on walks and help my daughter with learning new skills for Beavers and earning badges.

Genealogy also interests me so I have carried out a lot of family history research, leading me to donate photos to the local museum and sharing specific research with them.

References

References available upon request.

Timeline

Bindery Assistant - Seasonal, Full Time

Clays LTD
06.2023 - 11.2023

Sales Assistant - Seasonal, Part Time

Marks & Spencer
11.2019 - 01.2020

Service Desk Technician - Permanent, Full Time

Clays LTD
11.2014 - 08.2018

Social Media Assistant - Summer Job

Harrod UK LTD
07.2014 - 10.2014

Customer Service Assistant - Permanent, Part Time

Homebase LTD
11.2012 - 10.2014

GCSE and BTEC Level 3 - Information Technology

Lowestoft Sixth Form College
09.2011 - 07.2014

GCSE and BTEC - Entrepreneurial Spirit (Business Studies)

Kirkley High School
09.2009 - 07.2011
Shannon Archer