Shannan Fitzgerald

Company Overview: This store is one of Euro garages leading stores, averaging its weekly intake between £20,000 to £30,000 a week.

• Provided a welcoming atmosphere to customers, promoting return visits.
• Offered personalised beverage recommendations, enhancing customer rapport.
• Promoted seasonal beverages effectively increasing their uptake.
• Managed high volume orders during peak hours maintaining quality of service.
• Performed cash handling duties accurately to maintain financial integrity.
• Enhanced bar efficiency by keeping work areas tidy and well-stocked.
• Assisted in inventory control measures for effective stock management.
• Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
• Maintained cleanliness to the highest standard.
• Handled chemicals and waste in line with COSHH regulations.
• Conducted intensive safety audits and investigated reported issues, accidents and near-misses.

Company Overview: The position I held with Pearson's Funeral Service was voluntary, which I completed one day a week along side my studies.

• Established trust with bereaved families
• Ensured accurate funeral arrangements by meticulously checking details.
• Discerned appropriate offerings and services contingent on family's needs.
• Dressing and overall preparation of the deceased.
• Assisted embalming.
• Driving of the hearse and private ambulances.
• Maintaining the cleanliness of the service vehicles and private ambulances, inside and out.
• Keeping the funeral home premises presentable at all times, enhancing guest comfort levels during services.