Summary
Overview
Work history
Education
Skills
Other
Timeline
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Shannah Webb

Plymouth

Summary

I am a hard-working, motivated and organised individual with an ambitious and positive outlook in my career. I graduated in 2019 with an Honours degree in English Literature and History and am able to use the creative, analytical and problem-solving skills learnt through this to help me to succeed in all elements of my work. I thrive with added responsibility and like to solve problems using my own experience and judgement whilst also skill sharing with my colleagues to reach the best possible outcomes. With that in mind, I am always looking to improve and gain further knowledge in my line of work and will seek and act upon feedback in order to achieve this.

Overview

6
6
years of professional experience

Work history

Enquiries Assistant (Temporary Position)

The University of Plymouth
Plymouth
11.2023 - 01.2024
  • Drafted outgoing correspondence in appropriate tone and style.
  • Addressed incoming requests for information, inquiries, and complaints; used problem solving and analytical skills to provide solutions and prioritise workload.
  • Generated written materials with meticulous attention to grammar and spelling; completed assigned work within deadlines and to company standards.
  • Accurately input data into internal IT systems and contributing to an organised and efficient overall admissions process.

Business Development and Sales Specialist

Borrow Don't Buy CIC
Plymouth
03.2023 - 09.2023
  • Worked both within a small team and independently to research, design and then implement attractive sponsorship packages to support ongoing service delivery and growth.
  • Maintained existing relationships with partner organisations and fostered new partnerships; organised and attended public and private events to publicise to a wider audience and create new connections.
  • Tracked internal and external data streams to help the business better understand customer base; used this information to design new membership packages.
  • Used design tools and copywriting/marketing skills to create posters and flyers to be distributed and displayed at events.
  • Managed outward communications to customers during marketing campaigns; drafted emails, newsletters, and social media posts for a range of audiences.
  • Kept an accurate track of all administration tasks; prioritised workload; kept open communication with colleagues to allow for effective resource exchange.

Debt and Energy Adviser

Citizens Advice Bureau
Plymouth
09.2020 - 03.2023
  • Provided a professional whilst empathetic advisory service; researched and delivered advice on a wide variety of issues; maintained accurate up to date knowledge of benefits policies and appropriate debt advice.
  • Ensured that individual needs of each Client were understood and adjusted tone and phrasing of external communications to reflect each situation in full.
  • Kept accurate notes, ensuring that all necessary administration tasks were completed on the CAB internal casework system; prioritised tasks when managing concurrent client projects with conflicting deadlines.
  • Collaborated with clients to implement recommended strategies, providing ongoing support and monitoring progress for successful outcomes.
  • Presented recommendations and findings to stakeholders in clear, persuasive and professional manner through providing written case studies.

Customer Service Adviser

EE
Plymouth
02.2020 - 09.2020
  • Used problem solving and analytical skills to identify specific issues; used several internal IT systems in conjunction with each other to solve customer queries
  • Retained existing clients and met new sales targets through personal sales skills and in-depth product knowledge.
  • Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
  • Offered friendly, efficient customer service and handled challenging situations with ease.

Bartender

White Hart Pub
Bristol
09.2019 - 01.2020
  • Maintained a high level of customer service whilst dealing with very high footfall.
  • Served a variety of drinks whilst paying attention to and maintaining safety, health, and legal frameworks.
  • Coordinated daily replenishment and stock resets to maintain organised, tidy bar space.
  • Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.


Bartender

Harris & Porter recruitment
08.2018 - Current
  • Worked as bar staff and bar-back at a variety of very busy festivals throughout the country
  • Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
  • Worked flexible hours, covering nights, weekends and bank holidays.

Education

BA Hons English Literature and History (2:1) -

University of The West of England (UWE)

Certificate of Higher Education -

University of Sussex

A-Levels - (3, Grades A-C)

Plymouth High School For Girls

GCSEs - (11, Grades A-C)

Plymouth High School for Girls

Skills

  • Problem solving
  • Customer demographics understanding
  • Copywriting abilities
  • Strategic thinker
  • Communication skills

Other

  • Proficient in Microsoft works and capable of any work which requires the use of IT.
  • Experience tutoring for the 11+ exam, so able to work effectively in a teaching or leadership role.

Timeline

Enquiries Assistant (Temporary Position)

The University of Plymouth
11.2023 - 01.2024

Business Development and Sales Specialist

Borrow Don't Buy CIC
03.2023 - 09.2023

Debt and Energy Adviser

Citizens Advice Bureau
09.2020 - 03.2023

Customer Service Adviser

EE
02.2020 - 09.2020

Bartender

White Hart Pub
09.2019 - 01.2020

Bartender

Harris & Porter recruitment
08.2018 - Current

BA Hons English Literature and History (2:1) -

University of The West of England (UWE)

Certificate of Higher Education -

University of Sussex

A-Levels - (3, Grades A-C)

Plymouth High School For Girls

GCSEs - (11, Grades A-C)

Plymouth High School for Girls

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