Shanna Marie Matthews
Leeds
Summary
Results-driven Supervisor with over three years of experience in fast-paced environments. Skilled in coordinating operations, managing stock, and optimising labour to meet business objectives. Led staff inductions and training programs that enhanced team performance and operational consistency. Aiming to apply organisational and problem-solving skills to support team success.
Overview
6
6
years of professional experience
Work History
Supervisor
Archie's
Leeds
01.2021 - Current
- Oversaw daily operations of shifts in a fast-paced environment of 20+ staff.
- Conducted staff inductions and training sessions to support new and existing team members.
- Resolved customer complaints using effective communication skills to uphold service standards.
- Compiled reports on team performance and sales for management review.
- Assisted in stock control by utilising Microsoft Excel to organise data and monitor usage.
- Developed organisational skills and prioritised tasks effectively.
- Promoted a positive work atmosphere encouraging teamwork and collaboration.
Intern
The Flat Capped photographer
03.2021 - 09.2021
- Assisted in the curation of engaging content for social media platforms, increasing audience engagement and brand visibility.
- Participated in community outreach programmes, representing the company and strengthening community relations (The Burberry Project)
- Managed digital archives, categorising and storing images securely for easy retrieval.
Intern
Forforksake media company
01.2020 - 12.2020
- Contacted guests and influencers to enhance engagement in media campaigns and content.
- Posted social content strategically to maximise outreach impact.
- Participated in brainstorming sessions, offering innovative ideas for project improvements and problem-solving.
- Managed phone calls and emails for staff, enabling senior members to concentrate on critical issues.
Education
Bachelor of Arts - Photography and Marketing
Leeds Trinity University
Leeds01-2022
Extended diploma - photography
Bedford College
01-2018
Post graduate certification -
Leeds Arts University
Skills
- Team leadership
- Staff development
- Employee training
- Complaint resolution
- Effective communication
- Operational oversight
- Independent and team collaboration
- Adaptability
- Customer behaviour understanding
- Eagerness to learn new systems
Hobbies and Interests
- I have a strong interest in health and fitness, regularly attending the gym and setting personal goals.
- I enjoy podcast and reading.
- Exploring new places.
- Cooking and social time with friends.
Interests
- Health and fitness
- Podcasts and reading.
- Exploring new places.
- Cooking and social time with friends.
- Painting
Timeline
Intern
The Flat Capped photographer
03.2021 - 09.2021
Supervisor
Archie's
01.2021 - Current
Intern
Forforksake media company
01.2020 - 12.2020
Bachelor of Arts - Photography and Marketing
Leeds Trinity University
Extended diploma - photography
Bedford College
Post graduate certification -
Leeds Arts University