Shanmukha Satya Sai Ganesh Thonta
MBA Candidate Specializing In International Business
Summary
Motivated MBA student specializing in International Business, seeking to contribute to guest services through exceptional interpersonal skills, cultural awareness, and a passion for delivering excellent customer experiences. Eager to gain practical experience and grow within the hospitality industry.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
4
4
Languages
Work History
Guest Service Representative
ICON HOTELS
Bangalore, Causeway Coast and Glens
09.2023 - 03.2024
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Managed check-in and check-out processes, ensuring smooth experience for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Maintained high level of professionalism and discretion when dealing with guests.
Receptionist/Front Counter Crew Member
ITC Hotels
Vellore
07.2022 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
MBA - International Business
University of Greenwich
London SE10 9LS 04.2024 - Current
Bachelor of Technology - Electronics And Communication
Vellore Institute of Technology
Vellore 06.2018 - 06.2022
Skills
Excellent communication and interpersonal skills
Strong customer service orientation
Multicultural awareness and adaptability
Time management and multitasking
Profcient in MS OFFICE SUITE (Word,Excel,PowerPoint)
Basic Knowledge of CRM systems
Certification
Introduction to Hospitality Management (coursera)
Timeline
MBA - International Business
University of Greenwich
04.2024 - Current
Guest Service Representative
ICON HOTELS
09.2023 - 03.2024
Certificate in Customer Service Excellence
06-2023
Receptionist/Front Counter Crew Member
ITC Hotels
07.2022 - 08.2023
Introduction to Hospitality Management (coursera)
05-2022
Bachelor of Technology - Electronics And Communication
Vellore Institute of Technology
06.2018 - 06.2022
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