Gurukkal Shanmuga Muthukrishna

• As a Technical Lead one of my primary responsibility was to facilitate and oversee the seamless integration of digital technologies and strategies in alignment with the company's broader objectives.
• Conducting change impact assessments, managing people risks and issues and audience capacity.
• Creating Change management templates
• Setting up an end to end change management process like CAB process ,testing all changes, approvals from stakeholders
• Assessing the readiness for change of all stakeholders and impacted audiences, advising on activities to embed the change within the business.
• Verifying that work is consistently and effectively performed and create deliverables according to established core procedures, processes, measurements and methodologies.
• As a Principal Technical Consultant had to ensure the quarterly patches were all applied in the Test instance ,communicated with business and explaining the new features to the business.
• Ensure all work is done as per MOSCOW.
• Creating Oracle Banners.
• Responsible for requirement gathering, Fit gap analysis, configuration, SIT & UAT for all new feature or enhancements
• Documenting changes, creating BP for each and training docs accordingly.
• Ensure that changes are effectively embedded into impacted teams and that, as far as possible, operational stability is maintained during transition.
• Run post implementation reviews to ensure that new capabilities are embedded and encouraging a culture of continuous improvement.
• Managing all escalated tickets as SME for finance and Supply Chain
• As a SME have been guiding the team and program on multiple deliveries, standard BAU process.
• Maintenance of project plan for new rollouts.
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• Working on this project as a Data Migration Wave lead for 5(Malaysia , Singapore, China, Canada, US ,Australia) countries with 25 entities
• Created a change management for Data Migration Process and ensured it aligned to along with the implementation team
• Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.
• Instrumental in feeding into Transformation/IT/IIB teams
• Responsible for creating user journeys and planning the project deliverables as per AGILE methodology.
• Creation of Project Plans per entity and agree with the regional directors
• Preparing Global Process Template for Procurement Modules.
• Responsible for planning the sessions all remotely through Zoom and Webex along with the transformation team.
• · Prepare the Global process template for all modules
• Identified current inefficiencies and recommended changing functionality or behaviours to eliminate concerns.
• Monitored system performance using recognised and agreed criteria.

• As a Senior analyst responsible for L3 escalated issues in the project
• Be the ‘go to’ person for expertise on how to deliver and manage the people side of change/system change.
• Represent the end user throughout and understand their experience as a customer. Assist in the provision of transition support to a sustainable business as usual environment
• Supporting and rolling out to new entities all Financial, Project and ORMB modules
• Helping resolving the tickets and train and guide the team on the business processes and solutions.
• Setting up tax for new entities.
• Extensively worked on Direct Debits in AR, AP and generating files via SWIFT servers to external parties.
• Setup and customized the SEPA direct debits for Italy in AR.
• Help thebusiness and FSS team with month end closing issues.
• Setups for all Financials , Projects & Treasury done for 5 entities.
• Re-Configured the treasury module and resolved all major issues.
• Automated an interface between Oracle Projects and Clarity to load timesheets
• Setting up Oracle Revenue and Billing Management algorithms.
• Designed and Configured a new interface between Oracle Treasury and Cash Management for reconciliation of treasury entries.
• Have done ORMB setups and helped the implementation team in multiple rollouts.
• Configured Price lists in ORMB.

Done user creation, access groups in ORMB

• The roles included where interacting with the client, gathering the requirements and integrating the same into Oracle Apps.
• Played Change Manager role and Lead Finance consultant.
• Lead the data migration project and completed the GO-LIVE.
• Analysis of the specifications/requirement provided by the clients.
• Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders. Ensure all materials are designed and produced in a timely manner and align to wider messages and are on brand.
• Requirement gathering for GRC and necessary setups were done.
• Interacting with the GPO, WSL(Global Process Owner, Work Stream Lead and business) for requirement gathering ,freezing requirements and freezing solutions.
• Documentation of the requirements received as per the methodology adopted(AIM).RD050,MD050(IFD)& BR100,
• Designing of solutions according to the specifications received
• Implemented GL, FA, AP, AR,CE, AGIS in this project.
• Training the End-users and Super-users.
• Testing - unit testing & integration testing.
• Responsible for validating the quality procedures related for the modules handled.
• Responsible for designing one outbound interface for R2R for reporting across multiple applications like Oracle, Hyperion, Synapse.

• As Project Manager am responsible for handling 25 projects and preparing the project plan for all the projects and following up with the respective consultants
• As project manager responsible for handling all the issues like Resource Management, Quality Management , Risk Management plans and issues.
• Conducting weekly project meeting to discuss and escalate the required issues.
• Reporting to the steering committee on a monthly basis and all the required stake holders in all the projects.
• Was the SPOC between HCL and Client to discuss all the issues.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Prepared and managed project plans from end to end, meeting required milestones.
• Used project management tools and techniques for positive, successful outcomes.
• Maintenance of the progress of all the projects and sending discussing issues with the relevant team.
• As Business Analyst was responsible for co-ordinating between multiple teams and gathering data for each department.
• Was the SPOC between Implementation team and client IT team and GPO’s
• Responsible for submitting the gap analysis and involving all the relevant stake holders before finalizing on solutions.
• Preparing documents based on RACI Index and getting approvals accordingly.
• Setting up OCM(credit management) for 3500 customers across the organization.
• Enabling tighter controls with better credit policies and using advanced collections for customer tracking.
• Generated customised reports for the Credit Managers and Treasury/Collections team to track the funds collection.
• AR Aging report was customized for the Credit Management Team and AR team based on requirements.

• As a Data migration project manager was responsible for creating the Project Plan and data migration strategy and getting approval from the client management, business & HCL PMO.
• Led meetings with both client and internal teams to facilitate and drive project completion and provide status updates.
• Prepared and managed project plans from end to end, meeting required milestones.
• Was responsible for giving time estimates for individual objects to the PMO.
• Responsible for end to end data migration, explaining the templates for all modules along with the consultants, getting the data validated and reconciled and passing it to the technical team for upload.
• Updating the project review report on weekly basis and highlighting the issues to the management.
• Was acting as a mediocre between the client IT team & HCL consultants.

• Helped organisations improve customer satisfaction and achieve measurable results.
• Documented workflow charts, records and job descriptions to guide overall organisational improvements.
• Highlighted undetected organisational needs to improve business performance.
• Was responsible for giving time estimates for individual custom objects to the PMO team
• Was the only functional consultant and was responsible for doing the requirement gathering, CRP,UAT and GO-live and production support.
• Managing the technical team for creating custom objects involved and creating a interface with the bank for EFT transfers.
• Weekly update to the project steering committee on status of the project.
• Billing the customer after every milestone.
• Suggested enhancements on current business process to be implemented in the second phase thus opening a new project and creating revenue.
• Communicated with staff at all organisational levels to assess current systems.

• Was responsible for understanding the business processes and suggested workaround solutions and documenting accordingly
• Was responsible for identifying potential issues in the current business process and highlight to the implementation team
• Maintaining the fit gap analysis and solution design documentation
• Was responsible for Data migration plan cutover for all financial modules.
• Was responsible for post production support issues and enabling CAB processes for all required changes post implementation.
• Worked flexible hours, covering nights, weekends and bank holidays.

• Instrumental in restructuring the project on the requirement’s gathered.
• As a manager on the client side is responsible for monitoring the project activities, scoping and the functional setups mapping in the financial modules.
• Instrumental in restructuring the practices and making successful GO –LIVE across the kingdom for all modules phase by phase.
• Instrumental in designing few Customizations, Personalization in financial and other modules.
• Setting up Credit management scoring model, Customer credit exposure .
• Setup AME with credit approvals(i.e supervisor hierarchy).
• Customised the Aging report extensively for the Credit managers
• Instrumental in designing the complete Retail Solution.
• Built and Delivered a complete Online Retail solution –Point of Sales integrating to Oracle Receivables and Inventory modules. This is being used across 120 organizations (showrooms) in the Kingdom of Saudi Arabia.
• Responsible for Auditing of the current business processes and giving the review to the management.
• Maintained system security through regular testing and servicing.
• Managed technology resources within department budgets.
• Analysed system and software requirements to meet operational needs.
• Delivered products and services in line with agreed arrangements and contracts.
• Mentored employees to maximise development potential.
• Planned staff and resources within business budgets for minimised expenditure.