Summary
Overview
Work history
Education
Skills
Languages
Timeline
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Shanmathi Sankar

Shanmathi Sankar

Cambridge,Cambridgeshire

Summary

Experienced Product Specialist with extensive experience in product development and management. Strong understanding of market trends, customer needs and proven track record of successfully launching and promoting new products.

Overview

2
2
years of professional experience
4
4
years of post-secondary education

Work history

Product Specialist

Freshworks
Chennai, Tamil Nadu , India
06.2021 - 08.2023
  • Assisted development, enhancement and lifecycle of products in line with company's established processes and priorities.
  • Delivered and adapted training to meet users' needs.
  • Provided remote and in-person technical support to meet First Contact Resolution FTR) rate targets.
  • Investigated recurring customer concerns, queries and complaints, offering feedback for process changes.
  • Supported users groups by demonstrating reliability and product expertise.
  • Resolved product issues within target timeframes for prompt customer service.

Education

Bachelor of Science - Chemical Engineering

SASTRA University
Tanjore, Tamil Nadu
06.2017 - 05.2021

Master of Science - International Business Management

Anglia Ruskin University
Cambridge
09.2023 -

Skills

  • High-level customer education and support
  • Sales expertise
  • Public Relations
  • Product and service sales
  • Report preparation
  • Technical analysis
  • Technical writing
  • Customer service

Languages

English
Fluent
Tamil
Native

Timeline

Master of Science - International Business Management

Anglia Ruskin University
09.2023 -

Product Specialist

Freshworks
06.2021 - 08.2023

Bachelor of Science - Chemical Engineering

SASTRA University
06.2017 - 05.2021

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