Shanika Meggoe-Copeland
Bristol,England
Summary
I am an outgoing and dedicated professional with excellent communication skills and strong ability to handle customer service and safety procedure. I like to take on challenges so i can improve and also add to my skills.
Im very energetic and try my best to stay healthy both physically and mentally as i can be very active.
Overview
4
4
years of professional experience
Work history
Flight attendant
easyJet
Bristol, Somerset
01.2025 - Current
- Updated passengers about travel details like weather conditions or flight delays promptly.
- Checked emergency equipment regularly for functioning readiness in case of an incident.
- Managed in-flight emergencies, demonstrating quick thinking and problem-solving abilities.
- Maintained clean cabin environment to ensure passenger comfort during flight journey.
- Provided high standard of customer service whilst ensuring passenger safety.
Check in Agent
Optime (DHL)
Bristol, Somerset
09.2023 - 12.2024
- Handled difficult customers politely yet firmly, keeping the situation under control whilst maintaining professionalism.
- Checked passenger identification and issued boarding passes for secure flights.
- Maintained high standards of customer service under pressure during peak times.
- Informed passengers about changes in flight schedules, minimising confusion and stress.
Check In Agent
Swissport
Bristol, Somerset
03.2023 - 08.2023
- Took charge of lost or delayed baggage issues, swiftly resolving them to maintain customer trust.
- Offered assistance to elderly and disabled passengers, ensuring they had a comfortable journey.
- Updated computer systems with passenger details to maintain accurate records.
Customer sales assistant
Foot Locker
Bristol, Somerset
10.2022 - 03.2023
- Managed stock level for effective store operation.
- Performed accurate inventory checks for continual stock availability.
- Maintained shop floor cleanliness for an inviting shopping environment.
- Assisted customers to make informed purchasing decisions.
Customer sales assistant
Sports Direct
Bristol, Somerset
11.2021 - 10.2022
- Processed transactions, ensuring accuracy at all times.
- Organised marketing materials, promoting new products and discounts.
- Ensured compliance with health and safety regulations within the retail environment.
Education
NVQ Level 2 - health and social care
City of Bristol College
Bristol 09/2021 - 06/2022
NVQ Level 2 - Aviation
City of Bristol College
Bristol 09/2022 - 06/2023
Skills
- Baggage handling knowledge
- Safety equipment operation
- Skilled in conflict resolution
- Passenger comfort ensuring
- Public speaking
- Customer service experience
- Positive attitude
Affiliations
- Gym, Swimming and track sprinting
Timeline
Flight attendant
easyJet
01.2025 - Current
Check in Agent
Optime (DHL)
09.2023 - 12.2024
Check In Agent
Swissport
03.2023 - 08.2023
Customer sales assistant
Foot Locker
10.2022 - 03.2023
Customer sales assistant
Sports Direct
11.2021 - 10.2022
NVQ Level 2 - health and social care
City of Bristol College
09/2021 - 06/2022
NVQ Level 2 - Aviation
City of Bristol College
09/2022 - 06/2023
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