Shanice Ogston
Gravesend,Kent
Summary
Highly motivated and results-driven professional with a Bachelor’s degree in Criminology and Psychology and diverse experience across customer service, sales, and hospitality sectors. Recognized for delivering exceptional service, exceeding sales targets, and in resolving issues under pressure. Adept in communication with stakeholders across all levels, thriving in fast-paced environments, and creating outstanding customer experiences.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
Work history
Sales Executive & Receptionist
Ballerz
03.2024 - 05.2025
- • Exceeded monthly sales targets consistently, driving revenue growth.
• Coordinated all events from booking to execution.
• Delivered outstanding front-of-house customer experience.
• Managed all customer communications and resolved complaints effectively.
• Used Design My Night for scheduling and event logistics.
• Oversaw event operations, making critical decisions in high-pressure scenarios.
• Provided post-event client support to encourage retention and repeat business.
Customer Service Advisor
Woven
10.2021 - 06.2023
- Delivered NHS COVID test support and high-end customer service for Selfridges
- Resolved complaints, managed emails/calls, and supported online sales logistics
- efficient on Salesforce
Barista
Starbucks
04.2016 - 10.2017
- Managed orders and customer service in high-traffic store
- Controlled inventory and assisted in store openings/closings
Junior Hairdresser
Kiymoys
05.2015 - 09.2015
- Performed basic hair services and supported salon upkeep
- Scheduled appointments and greeted customers
Education
BSc - Criminology and Psychology
University of East London
01.2018 - 01.2021
Foundation Year - Criminology
University of Bedfordshire
01.2017 - 01.2019
Level 3 NVQ - Hairdressing
Kent College
01.2014 - 01.2017
Skills
- Excellent communicator
- Problem-solver
- Event planning
- Coordination
- Strong interpersonal skills
- Customer service skills
- Proficient in Salesforce
- Proficient in Design My Night
- Team management
- Leadership
- Critical thinking
- High-pressure environments
- Tactical selling techniques
- Customer relationship management systems
Custom
Available upon request
Affiliations
- running and mediation
- playing board games with my family
- DIY projects
- daily journaling
References
References available upon request.
Timeline
Sales Executive & Receptionist
Ballerz
03.2024 - 05.2025
Customer Service Advisor
Woven
10.2021 - 06.2023
BSc - Criminology and Psychology
University of East London
01.2018 - 01.2021
Foundation Year - Criminology
University of Bedfordshire
01.2017 - 01.2019
Barista
Starbucks
04.2016 - 10.2017
Junior Hairdresser
Kiymoys
05.2015 - 09.2015
Level 3 NVQ - Hairdressing
Kent College
01.2014 - 01.2017
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