Shanice Jackson
Ballymena,Mid and East Antrim
Summary
Consultant with proven expertise in recreational travel and extensive knowledge of resorts, amenities, and attractions. Demonstrated ability in sales and relationship management, driving successful outcomes in dynamic environments. Strong communication skills enhance persuasive capabilities, fostering client engagement and satisfaction.
Overview
3
3
years of professional experience
2
2
years of post-secondary education
Work history
Travel consultant
Hays Travel
Ballymena, Mid and East Antrim
05.2024 - Current
- Formulated strategic marketing initiatives to attract new clientele.
- Implemented effective communication skills to build strong client relationships.
- Served diverse client base including individual travellers and corporate groups.
- Handled complex itineraries ensuring seamless journeys for clients.
- Achieved customer satisfaction by providing tailored travel solutions.
- Managed diverse client portfolios, resulting in repeat business.
- Utilised industry software proficiently for efficient booking and scheduling.
- Dealt efficiently with last-minute changes to minimise disruption.
- Kept up-to-date with latest industry trends to provide accurate information and advice.
- Conducted calls professionally and politely to maintain excellent service standards.
- Advised customers on visas and travel safety.
- Upsold guest experiences to maximise average booking value.
- Recorded accurate passenger information to eliminate ticketing errors.
- Liaised with local operators to promptly resolve travel restrictions and delays.
- Trained and mentored junior consultants in customer service best practices.
- Regularly surpassed store targets by over 5%
Sales consultant
The Perfume Shop
Ballymena, Mid and East Antrim
03.2022 - 05.2024
- Negotiated contracts leading to mutually beneficial agreements.
- Built strong relationships with customers, resulting in repeat business.
- Yielded higher sales revenue through upselling techniques.
- Conducted market research for better understanding of industry trends.
- Utilised CRM software efficiently, improving lead tracking and follow-ups.
- Assisted customers through entire sales process to ensure satisfaction.
- Delivered convincing sales pitches to attract new clients.
- Increased brand awareness by conducting engaging product demonstrations.
- Identified prospect needs and offered appropriate products and services.
- Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
- Maintained store standards to uphold clean, professional appearances.
- Processed payments promptly and precisely using Point Of Sale (POS) systems, minimising customer waiting times.
- Remained knowledgeable in current stock to provide helpful, informative customer advice.
- Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.
- Delivered exceptional customer service, addressing customer queries and handling customer complaints.
- Provided customers with price information and handled financial transactions.
- Placed customer orders, providing guidance on product delivery timeframes.
- Attained remarkable sales results within budget, consistently meeting tight deadlines and targets, achieving 100% positive customer reviews; celebrated with company-wide commendation for superior service provided.
Education
GCSEs - Double Award Science, English, Mathematics, Business Studies, Geography, Art, Health & Social Care
Cambridge House Grammar School
Ballymena, Mid and East Antrim 09.2020 - 06.2022
Skills
- Computer reservations systems
- Fluent English communication
- Multitasking proficiency
- Sales techniques
- Payment Processing
- Social media marketing
- Destination research
- CRM software use
- Excellent communication
- Client needs assessment
- Marketing techniques
- Sales aptitude
- Airline reservations systems
- Travel insurance understanding
- Resort and accommodation booking
- International currency conversion
- Corporate travel arrangement
- Amendment and cancellation processes
- Customer Service
- Relationship Management
- Refund and exchange processing
- POS Systems
- Customer retention tactics
- Logistical planning
- Luxury travel arrangements
- Event planning
- Travel administration
- Special travel assistance
- Cruise travel
- Enquiry management
- Itinerary planning
- Travel product cross-selling
- Tourism trend analysis
- Holiday advising
- Visa requirements
- Geographical knowledge
- Fares and ticketing processes
Affiliations
- Reading
- Socialising
- Independent Research
Accomplishments
Fragrance Foundation Qualification
Makeup Artistry Qualification
Destination specialist for the following: Orlando, Australia, Canada, Bahamas & Dubai
Cruise Expert
References
References available upon request.
Timeline
Travel consultant
Hays Travel
05.2024 - Current
Sales consultant
The Perfume Shop
03.2022 - 05.2024
GCSEs - Double Award Science, English, Mathematics, Business Studies, Geography, Art, Health & Social Care
Cambridge House Grammar School
09.2020 - 06.2022