- gym
- mountain climbing
- kayaking
- badminton
- walking
Shanice Friday
Poole
Summary
Dedicated Retail Supervisor with 15 years of experience in the industry. Proven expertise in visual merchandising, combining creativity with strategic presentation to enhance product appeal. Committed to leveraging skills in a dynamic environment to drive team success and foster professional growth.
Overview
17
17
years of professional experience
Work History
Team Leader
The Cooperative Food
06.2021 - Current
- Monitored team performance, identified improvement areas, and implemented corrective actions to enhance overall effectiveness.
- Monitored staff performance and developed improvement plans.
- Collaborated with team members to achieve target results, contributing to overall team success and goal attainment.
- Cultivated supportive, positive working environment to maintain strong employee relationships and foster team collaboration.
- Developed open and professional relationships with team members to facilitate effective issue resolution.
- Delivered quality service with friendly and professional demeanour.
- Maintained clean, safe working environments to eliminate accident risks.
- Replenished items and organised displays to keep stock looking professional.
- Conducted stock rotations when replenishing shelves by putting goods with the earliest sell-by dates to the front to ensure minimum waste.
- Kept shelves neat, clean and organised through visual merchandising.
- Rotated stock on shelves, reducing stock waste and minimising store losses.
- Stocked shelves and maintained inventory levels, ensuring product availability and freshness.
Optical/ Contact Lens Assistant
Specsavers Opticians
Poole
03.2017 - 05.2021
- Served customers by booking appointments, selling contact lenses, and fitting glasses to enhance their optical experience.
- Displayed strong customer service skills by attentively handling queries by phone, email and in person.
- Created a welcoming environment by promptly greeting customers and ensuring they felt valued throughout their visit.
- Assisted customers in selecting frames and contact lenses to suit face shape and optical needs.
- Demonstrated correct use and care of contact lenses, boosting customer confidence and satisfaction.
Team Leader
Store Twenty One
Creekmoor
10.2014 - 03.2017
- Managed store operations during manager absence, ensuring seamless opening and closing procedures
- Supported manager in implementing sales strategies to enhance revenue
- Handled cash transactions and managed banking processes to ensure accurate financial records.
- Producing and maintaining high standards of visual merchandising according to company standards
- Documented procedures accurately to maintain operational consistency
Sales Assistant
Store Twenty One
Creekmoor
08.2011 - 10.2014
- Replenished stock to create eye-catching displays that attract customers
- Provided customer service by greeting, serving, and assisting customers to enhance their shopping experience
- Maintained store tidiness and organised stock placement to facilitate easy access for customers
Work Experience Placement
Store Twenty One
Creekmoor
05.2011 - 08.2011
- Provided customer service by greeting and assisting customers to enhance their shopping experience
- Replenished stock to create eye-catching displays that attract customer attention
- Maintained store tidiness by positioning stock correctly, contributing to a pleasant shopping environment
Housekeeper
Premier Inn
Holes Bay, Poole
08.2010 - 09.2010
- Performed general housekeeping duties, ensuring cleanliness and comfort through making beds, dusting, vacuuming, and thorough cleaning
- Coordinated access to individual rooms and store rooms, maintaining security and organisation of supplies
- Executed independent tasks to consistently meet tight deadlines, ensuring timely completion of housekeeping responsibilities
Volunteer Care Worker
Poole Day Centre
Poole
03.2010 - 07.2010
- Assisted service users with mobility, enhancing their independence and comfort
- Engaged service users in games and activities, promoting social interaction and mental stimulation
- Facilitated meal service for service users, ensuring their dietary needs were met
- Assisted in serving meals and refreshments to service users during dining hours
Volunteer Care Worker
Purbeck Day Centre
Wareham
10.2009 - 02.2010
- Supported adults with disabilities in daily activities to enhance independence
- Facilitated user involvement in activities, promoting social interaction and engagement
- Encouraged service users to complete assigned tasks, fostering a sense of accomplishment
- Supported and supervised groups of service users on day trips
Education
Sixth Form -
Lytchett Minster School
Lytchett Minster, Dorset01-2010
Lytchett Minster School -
Lytchett Minster School
Lytchett Minster, Dorset01-2009
Skills
- Team supervision
- Performance management
- Target achievement
- Customer service
- Leadership skills
- Staff motivation
- Stock replenishment
Volunteer Experience
- 2011-05-01, 2011-08-31, Work Experience Placement, Store Twenty One, Creekmoor, Replenishment of stock, ensuring an eye catching display., Customer service, greet and assist customers., Ensure the store is tidy, positioning stock in its correct place.
- 2010-03-01, 2010-07-31, Volunteer Care Worker, Poole Day Centre, Poole, Assisted in serving the service users their meals., Helped individual service users with their mobility., Supported service users to play games and activities., Helped serve meals and refreshments to service users.
- 2009-10-01, 2010-02-28, Volunteer Care Worker, Purbeck Day Centre, Wareham, Worked with adults who had disabilities., Supported and supervised groups of service users on day trips., Encouraged and helped service users to do given tasks., Supported users to get involved and engage with activities.
Interests
Timeline
Team Leader
The Cooperative Food
06.2021 - Current
Optical/ Contact Lens Assistant
Specsavers Opticians
03.2017 - 05.2021
Team Leader
Store Twenty One
10.2014 - 03.2017
Sales Assistant
Store Twenty One
08.2011 - 10.2014
Work Experience Placement
Store Twenty One
05.2011 - 08.2011
Housekeeper
Premier Inn
08.2010 - 09.2010
Volunteer Care Worker
Poole Day Centre
03.2010 - 07.2010
Volunteer Care Worker
Purbeck Day Centre
10.2009 - 02.2010
Sixth Form -
Lytchett Minster School
Lytchett Minster School -
Lytchett Minster School