Shania Venissa Gomes
London
Summary
Analytically driven Data Analytics student with experience using Excel, Tableau, SQL, R and statistical tools to transform complex data into actionable insights. Skilled in predictive analysis and working with unstructured datasets with a strong attention to detail and a methodical approach to tasks. Alongside a background in International Business, Developed strong communication, teamwork and customer service abilities through customer-facing roles where consistently supported positive customer experiences handled transactions accurately and contributed to overall sales performance. I am eager to build a long-term career in CRM analytics and customer insight, where I can continue developing the technical expertise while helping organisations make data-driven decisions and improve customer engagement.
Overview
3
3
years of professional experience
Work history
Health & Beauty sales
Whole Foods Market
London
2022.11 - 2024.10
- Provided customer-focused product recommendations and resolved enquiries efficiently, helping create professional and engaging retail experience. Increasing sales in week by 20%.
- Supported execution of weekly promotional strategies and 50+product launches by maintaining visually appealing and customer focused shop floor displays.
- Maintained organised stock levels and merchandising standards, supporting smooth daily operations within fast-paced retail environment.
Head Barista
Gail’s Bakery
London
2025.02 - 2025.10
- Managed customer enquiries and complaints with professionalism and critical thinking contributing to customer satisfaction.
- Supported sales through proactive engagement and upselling increasing promotional item uptake by 15%.
- Collaborated with management to support integration of 3+new employees, demonstrating strong leadership.
Education
Master of Science - Data Analytics
The London School of Economics And Political Science
09/2025 - 03/2026
BSc - International Business With Management
Royal Holloway University Of London
09/2022 - 03/2025
A-LEVELS -
St Gregory's Catholic Science College
09/2021 - 05/2022
Skills
- (Tableau & Excel)
- SQL (Joins, Aggregation, Filtering)
- Python & R (Pandas, NumPy, Matplotlib)
- Collaboration & Communication
- Data-Driven Decision Making
- Analytical Thinking
- Languages: Fluent in English, Hindi, Konkani, with limited working proficiency in Korean and Japanese
Projects
Weather Impact on Transport Demand (TfL + OpenWeather API) – Analysed large-scale +3Million rows datasets to assess how weather drives transport demand changes across London. Identified a 3% network wide demand drop during heavy weekend rainfall, with up to 5% at event stations and 1–2% weekday declines during extreme wind conditions. Also observed peak time demand increases of up to 30% at key commuter stations during Autumn.
Leadership & Extracurricular Experience
- Events Officer, Desi Society (2023–2024) – Organised cultural and social events, coordinating logistics and teamwork in a fast-paced environment.
- Member, Royal Holloway Running Club (2024) – Demonstrated commitment, teamwork and discipline through active participation.
- Senior Environmental Prefect (2020–2022) – Led school sustainability initiatives and promoted eco-friendly practices.
Timeline
Head Barista
Gail’s Bakery
2025.02 - 2025.10
Health & Beauty sales
Whole Foods Market
2022.11 - 2024.10
Master of Science - Data Analytics
The London School of Economics And Political Science
09/2025 - 03/2026
BSc - International Business With Management
Royal Holloway University Of London
09/2022 - 03/2025
A-LEVELS -
St Gregory's Catholic Science College
09/2021 - 05/2022