SHANIA VENESSA GOMES
London,Brent
Summary
Detail-oriented professional with advanced expertise in Excel, Tableau, and statistical analysis software, complemented by intermediate proficiency in SQL and R programming. Skilled in predictive analysis, machine learning basics, and unstructured data handling, with a strong foundation in international business trade knowledge. Adept at collaborative communication, critical thinking, and ethical judgement to drive data-driven decision-making and problem-solving. Committed to leveraging technical skills and interpersonal abilities to deliver impactful insights while maintaining high standards of time management and professionalism.
Analytical thinker focused on data interpretation and problem-solving. Able to deliver actionable insights by leveraging skills in data visualisation, statistical analysis, and database management. Committed to supporting business decisions and improving operational efficiency through precise data analysis.
Overview
4
4
years of professional experience
Work history
Head Barista
Gail's
London
01.2025 - 09.2025
- Ensured strict compliance with food safety and allergen protocols, guaranteeing every product fulfilled GAIL's quality standards and customer safety requirements.
- Customer Service: Delivered consistently high levels of service by anticipating customer needs, providing expert product knowledge, and increasing sales through strategic upselling.
- Handled customer and internal challenges with calmness and professionalism, resolving misunderstandings with manager on duty (MOD) to foster a supportive store climate.
- Developed and maintained positive relationships with customers to foster loyalty and repeat business.
Barista
Wholefoods Market
01.2022 - 01.2024
- Adaptability: Thrived in a fast-paced retail environment by adjusting quickly to shifting priorities, seasonal demands, and team changes.
- Sales & Upselling: Consistently engaged customers with product knowledge and enthusiasm, successfully converting browsing into purchases and boosting promotional item sales.
- Food Safety & Sustainability: Maintained strict food hygiene standards while promoting Whole Foods' eco-conscious values, ensuring compliance with sustainability and waste-reduction practices.
Education
MSc - Data Analytics
London School Of Economics (LSE)
Londonderry, Derry City and Strabane 07/2025 -
BSc - International Business with Management
Royal Holloway University Of London
Surrey 09/2022 - 03/2025
A-Levels - Business studies, Sociology, Geography
St Gregory's Catholic Science Collage
London 07.2020 - 01/2022
GCSE's - Science, Math, English
St Gregory's Catholic Science Collage
London 07.2014 - 01/2020
Skills
Excel and Tableau (Advanced)
- SQL (Intermediate)
- Python programming
- Unstructured data handling
- Ethical judgement
- Statistical analysis software
- Data cleaning
- R programming
- Predictive analysis
- Machine learning basics
Interpersonal skills
- Critical thinking
- Time management
- Collaborative communication
- International business trade knowledge
- Problem solving
Awards and Acknowledgements
Senior Environmental Prefect, Sixth Form (2020–2022) Led sustainability initiatives within the school community, promoting eco-friendly practices and coordinating awareness campaigns among students and staff., Events Officer, Desi Society, Royal Holloway (2023–2024) Organised and managed cultural and social events for society members, demonstrating strong planning, communication, and teamwork skills in a fast-paced, student led environment., Royal Holloway Running Club (2024) Committed to personal fitness and wellbeing through regular participation in group runs and college wide athletic events, contributing to a sense of discipline and community.
VOLONTARY WORK
St Luke’s Hospice, 2021-08-03, 2021-08-31, Emotional Resilience: Remained calm, composed, and confident when assisting distressed or upset clients, turning challenging interactions into positive experiences through patience and understanding., Empathy & Active Listening: Fostered a warm and supportive environment by greeting every visitor with kindness and engaging in meaningful conversations, helping them feel heard and valued., Positive Attitude & Generosity: Maintained a consistently cheerful and helpful demeanor, contributing to a welcoming and uplifting atmosphere for both clients and team members., Relationship Building: Developed strong rapport with clients through genuine, friendly communication creating memorable interactions and enhancing their overall experience.
Affiliations
- Drummer
- Swimming
- Make-up Artist
Accomplishments
IBM Employee Attrition Rate Study (R Analysis) — Awarded 75%
Timeline
Head Barista
Gail's
01.2025 - 09.2025
Barista
Wholefoods Market
01.2022 - 01.2024
A-Levels - Business studies, Sociology, Geography
St Gregory's Catholic Science Collage
07.2020 - 01/2022
GCSE's - Science, Math, English
St Gregory's Catholic Science Collage
07.2014 - 01/2020
MSc - Data Analytics
London School Of Economics (LSE)
07/2025 -
BSc - International Business with Management
Royal Holloway University Of London
09/2022 - 03/2025