Shania Smith
London,UK
Summary
BA(Hons): Business Management (Human Resource Management), 10/2023 - 07/2026
Arden University - London
Modules Include: People Management, Data Analytics and Management, Governance, Law and Ethics, Managing Performance and Reward, Business Finance, Resourcing and Talent Management.
Overview
6
6
years of professional experience
Work history
Specialist Revenue Assurance Officer
HCA Healthcare UK
London
2026.05 - Current
- Manage and maintain high-volume records and data with a strong focus on accuracy, compliance, and confidentiality.
- Investigate and resolve complex queries, liaising with internal departments and external stakeholders to achieve timely resolutions.
- Produce and analyse reports, identifying trends and supporting data-driven decision-making.
- Collaborate across departments to identify opportunities for process improvements and operational efficiency.
- Manage shared mailboxes and administrative workflows while meeting departmental KPIs and deadlines.
- Maintain accurate documentation and records in line with organisational policies and procedures.
Customer Success & Sales Support Specialist
KeepCup
London
2026.03 - 2026.04
- Delivered administrative and operational support in a fast-paced environment, ensuring efficient workflows and contributing to a structured and compliant workplace.
- Managed and maintained 100 + CRM reports daily (HubSpot), ensuring accuracy, confidentiality, and alignment with data protection principles, supporting effective people and customer data management.
- Analysed customer feedback and operational data to identify trends and recurring issues, contributing to process improvements and enhanced service delivery.
- Collaborated cross-functionally with Marketing, E-commerce, and Operations teams, strengthening internal communication and supporting a consistent and positive customer experience.
- Supported sales and customer-facing teams by coordinating communications and maintaining a smooth and professional engagement process.
- Liaised with external suppliers to support operational compliance, health and safety standards, and an effective working environment.
Receptionist
Splendid Hospitality Group
London, UK
2023.12 - 2026.02
- Welcomed and assisted guests, ensuring a professional and friendly check-in experience.
- Managed bookings, payments and guest records with accuracy and confidentiality.
- Handled guest complaints and issues with professionalism and empathy, resolving concerns promptly to maintain high levels of guest satisfaction and loyalty.
- Coordinated with housekeeping and other departments to ensure guest needs were met.
- Supported front desk operations to maintain high service standards.
Hr Consultant Intern
Blackmont Consulting
London
2025.10 - 2025.11
- Coordinated recruitment projects by writing job adverts, reviewing applications, and coordinating interviews to make sure the process ran smoothly for both clients and candidates.
- Worked closely with senior consultants to support client projects focused on improving HR strategy, talent management, and overall employee experience.
- Participated in weekly strategy meetings with the Branch Manager to review performance updates, address challenges, and align upcoming priorities.
- Maintained a comprehensive and up-to-date Excel database of key contacts and business details, ensuring efficient communication and seamless team coordination.
Customer Service Manager
Entain
London, UK
2020.03 - 2023.12
- Handled customer inquiries, processed sports bets, and resolved issues promptly to ensure a positive experience and repeat business.
- Trained and motivated team members to meet performance goals, maintaining high customer satisfaction and operational efficiency.
- Promoted products and services to enhance customer engagement.
- Oversaw cash handling, end of day financial reports and store organisation.
Skills
- Recruitment and Onboarding
- Communication
- People data and Analytics
- Organisation and Efficiency
- Confidentiality and Professional Ethics
- Excel proficiency
- Data analysis
Certificates
- Google Project Management
HOBBIES AND INTEREST
- Passionate about maintaining a healthy lifestyle through fitness and strength training
- Enjoy exploring new destinations and learning about different cultures
- Reading any books that involves love stories or personal growth
REFERENCES
References available upon request.
Timeline
Specialist Revenue Assurance Officer
HCA Healthcare UK
2026.05 - Current
Customer Success & Sales Support Specialist
KeepCup
2026.03 - 2026.04
Hr Consultant Intern
Blackmont Consulting
2025.10 - 2025.11
Receptionist
Splendid Hospitality Group
2023.12 - 2026.02
Customer Service Manager
Entain
2020.03 - 2023.12