Shania Carter-Sang
London
Summary
Reliable hosting professional with experience overseeing dining areas to balance guest needs and business requirements. Friendly, approachable and hardworking leader. Focuses on providing exceptional dining experiences to encourage customer loyalty. Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Events Assistant
Niahre Events Planning
London, City of London
01.2019 - Current
- Set up events, parties and equipment according to detailed specifications, consulting with clients to confirm complex set ups.
- Effectively managed budgets of different clients through diligent consultations and meetings.
- Assisted with the planning and implementation of a variety of event types including social gatherings, weddings, specific parties and events , ensuring smooth operations through pre-planning, research, venue selections, transport and accommodation, to ensure each event runs smoothly
- Maintained events, databases, process enquiries, bookings and speaker requirements to ensure all clients enquires are managed, communicated through all channels, emails, phone calls, and social media
Education
A-Levels - Sociology
Christ The King Sixth Form College
London 09.2021 - 07.2023
A-Levels - Business Studies
Christ The King Sixth Form College
London 09.2021 - 07.2023
A-Levels - EPQ
Christ The King Sixth Form College
London 09.2021 - 07.2023
A-Levels - RE
Christ The King Sixth Form College
London 07.2021 - 07.2023
Skills
- Hospitality service expertise
- Exceptional communicator
- Guest seating arrangements
- Front-of-House displays
- Reservation coordination
- Group reservations management
- IT literate
- Team player
- Outstanding customer care
Timeline
A-Levels - Sociology
Christ The King Sixth Form College
09.2021 - 07.2023
A-Levels - Business Studies
Christ The King Sixth Form College
09.2021 - 07.2023
A-Levels - EPQ
Christ The King Sixth Form College
09.2021 - 07.2023
A-Levels - RE
Christ The King Sixth Form College
07.2021 - 07.2023
Events Assistant
Niahre Events Planning
01.2019 - Current
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