A highly motivated, adaptable, and well organised individual, with extensive experience in all areas of the learning and development cycle; including, product design, procurement, delivery and end-point evaluation. An excellent communicator, with a proven track record of building strong relationships with a diverse range of internal and external stakeholders. A supportive team player, capable of working collaboratively with senior colleagues to deliver shared objectives to a very high standard. A committed and reliable person, with extensive project planning, project management and project delivery skills. I have a wealth of experience in organisational development, including but not limited to; consultancy, facilitation, budget management, design and implementation of various learning interventions including digital learning resources, and organisational learning management systems. I am a driven, resilient, and extremely capable HR professional.
I consistently demonstrated the One DBT values of being Excellent, Connected, Confident and Collaborative while supporting the department's leadership and capability agenda. I played a key role in implementing the Leadership Academy by leading the design and development of digital learning platforms, including the Coaching Suite, Internal Coaching Faculty and Leadership Masterclass Learning Pathways.
I managed the delivery and promotion of Leadership Masterclasses and Discussion Groups, supporting the development of an inclusive and effective leadership culture across DBT. This included designing feedback mechanisms, analysing data, and producing reports for senior leaders to inform continuous improvement. I also supported the planning and delivery of leadership events and conferences, while managing leadership-related consultancy requests through central inboxes and request systems.
A significant part of my role involved developing and managing the department's executive and international coaching offers, overseeing supplier relationships, procurement processes and contract management to ensure value for money. I was responsible for managing leadership budgets, forecasting expenditure, maintaining accurate financial records and providing regular reporting to senior management.
In addition, I managed the learning and development cycle for trainee and experienced facilitators, supported the Facilitators Network, and provided expert advice on leadership and learning queries. I coached colleagues and stakeholders on financial processes, analysed financial information and communicated key findings effectively.
As a line manager, I supported the performance, development and wellbeing of a direct report through coaching, mentoring and objective setting. I consistently delivered against personal KPIs, contributed to wider team objectives and role modelled positive wellbeing and healthy working practices.
As a Learning & Development Assistant, I support the delivery of learning, leadership and talent development initiatives across the Department for Business and Trade, ensuring colleagues at all grades can access high-quality development opportunities. I contribute to the operational delivery of the team while aligning my work with departmental priorities and organisational objectives.
I work closely with senior leaders to support leadership, management, core skills and digital learning programmes. This includes collaborating with internal and external stakeholders to design, deliver and evaluate learning interventions that enhance capability across the organisation. I also support the development and management of digital learning products and help ensure an effective learner experience through continuous improvement and stakeholder engagement.
A key responsibility is supporting the departmental Learning Management System, Learning Hub, while providing technical support to users. I also lead the production of the monthly Learning and Development Opportunities article, promoting development activities across the organisation.
In addition, I manage the logistics and administration of workshops and programmes, including scheduling, supplier liaison and evaluation activities. I produce management information reports, design and deliver bespoke learning sessions, and provide advice on learning, leadership and talent-related matters. Through effective project management and collaboration across HR teams, I help deliver learning solutions that build capability and support organisational priorities.
Since January 2020, I have worked as a Learning & Development Assistant at the Department for International Trade, supporting the delivery of learning, leadership and talent development initiatives across the organisation. I work closely with senior leaders, stakeholders and external suppliers to design, deliver and evaluate learning interventions that build capability across the workforce.
My role includes managing the administration and logistics of training programmes, producing management information reports, supporting the continuous improvement of the Learning Management System, and providing expert guidance on learning and development queries. I also lead communications promoting learning opportunities, deliver bespoke learning sessions, support an internal coaching function, and manage projects within agreed budgets to ensure effective outcomes and value for money.
Previously, I worked as Diary Manager to the Chief Operating Officer within Civil Service HR (2018-2020). In this role, I managed a complex executive diary, prioritised correspondence, coordinated meetings and visits, prepared agendas and meeting notes, and arranged travel and accommodation. I regularly responded to changing priorities and urgent requests while maintaining a high standard of service to senior stakeholders.
Across both roles, I have developed strong organisational, stakeholder management, communication and project delivery skills, working effectively in fast-paced and demanding environments.