Shani Smith
London
Summary
Dedicated professional with a strong foundation in leadership excellence, customer relations, and staff development. Demonstrates exceptional skills in time and task organisation, proactive communication, and regulatory compliance knowledge. Adept at motivating teams, coaching staff, and fostering reliable and caring workplace environments. Committed to continuous learning and development while ensuring operational efficiency through quick decision-making and effective delegation.
Overview
27
27
years of professional experience
1
1
Certification
Work history
N Family Club
2022.11 - 2026.04
- Recruit suitable people, encouraging diverse workforce. Induct. Support and train all team to ensure high-quality childcare practice
- Spend time role modelling within team to reflect on practice and improve quality of care and education
- Conduct performance appraisals and supervisions, establishing training and development needs
- Work with Room Managers, external agencies and support team collaboratively
- Build strong relationships with team, children and parents
- Understanding of and comply with policies and procedures relating to safeguarding, child protection, confidentiality, GDPR, report all concerns to appropriate person.
- Provide duty of care to pupils and staffs and take appropriate action to always comply with health and safety requirements
- Attend morning briefings, staff meetings and parents’ evenings as required
- Establish open forum for communication with staff and parents and respond to any feedback, addressing any issues
- Have child centred approach to running of service, ensuring observation and planning process meets needs of all children and their interests
- Be highly visible to staff, assume responsibility, and work in line with company leadership capabilities
- Daily management and monitoring of all health and safety practices and progress checks
- Demonstrate and ensure good practice and compliance with revised EYFS Framework through adherence to company policies and procedures
- Understand importance of keeping everyone safe and act as designated person for safeguarding children in absence of Nursery Manager
- Contribute to self-evaluation forms (SEF)
- Deploy staff effectively to maintain staffing ratios in accordance with statutory regulations and budgets
- Encourages environment of continuous professional development including commitment to update own knowledge through range of sources
- Encourage action learning environment to develop open thought process where all ideas are valued
- Conducted performance evaluations, enhancing individual employee development.
- Managed daily operations for smooth running of office.
- Reduced operational inefficiencies by streamlining workflow processes.
- Supervised team members for optimal task completion.
- Utilised advanced software tools to automate routine tasks, increasing productivity.
- Provided guidance to junior staff, fostering professional growth and development.
- Enforced company policies for safe and productive work environment.
- Coordinated with different departments, ensuring seamless communication flow.
- Implemented effective staff training programmes for improved performance.
- Boosted team morale through effective communication and feedback systems.
- Facilitated staff meetings, leading to improved collaboration.
- Utilised strategic planning to drive business growth.
- Streamlined administrative functions to enhance efficiency.
- Oversaw project execution, ensuring timelines were met efficiently.
- Achieved higher productivity with rigorous time management strategies.
- Facilitated conflict resolution amongst employees, promoting harmonious work environment.
- Contributed innovative ideas during strategy meetings that led to business expansion.
- Assisted in budget management to control costs effectively.
- Collaborated with manager to achieve organisational goals.
- Addressed customer complaints promptly, improving customer satisfaction levels.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Conducted audits and risk assessments to achieve regulatory compliance.
- Maintained excellent client relationships by dealing with queries and complaints calmly and professionally.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Designed employee incentives and recognition schemes to achieve team targets.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Monitored health and safety measures for guaranteed compliance.
- Led and managed administrative staff to maintain smooth daily operations.
- Designed and implemented training to further develop staff based on business goals.
- Coordinated hiring, recruitment and training strategies to build successful administrative team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Organised financial and operational data to help with yearly budgeting and planning.
- Oversaw facility maintenance and allocated needed resources to meet standards.
- Established clear budgets and cost controls strategies to meet objectives.
- Analysed and resolved complex resource management issues for optimised scheduling.
- Developed organisational policies for administrative oversight and internal controls.
- Streamlined processes to improve and optimise office operations.
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Planned revenue generation strategies designed for growth.
Manager
Tiddley Tots Nursery
2021.12 - 2022.09
- Main duties as above
Deputy Manager
Tiddley Tots Nursery
2021.09 - 2021.12
- Main duties as above
Deputy Manager
Bright Horizons Pentland Preschool
2014.11 - 2021.07
- As above
Room Leader/Third in Charge
Bright Horizons Pentland Preschool
2014.01 - 2014.11
- As above
Bank Staff Member
Bright Horizons Pentland Preschool
2014.01 - 2014.01
- As above
Voluntary Teaching Assistant
Mulberry Primary School
2012.04 - 2013.07
- Assist teacher with classroom activities
- Support children with their reading and writing
- Create and prepare engaging activities for children
- Photocopy exercise sheets
Administrator
Jewel Isle
2008.09 - 2012.04
- Filing
- Book Keeping
- Processing Orders
- Preparing Punch
- Creating Hampers
Admin Assistant
Coleman Coyle
2002.01 - 2002.09
- Reception
- Dealt with internal post
- Filing, faxing and Photocopying
- General Office duties
Receptionist
Marcus Barnett
1999.01 - 2000.01
- Welcomed Customers
- Operated switchboard
- Filing, Faxing, Photocopying
Education
Cache Level 3 - Supporting Teaching & Learning in School
College of City And Islington
LondonCache Level 2 - Supporting Teaching & Learning in Schools
KIS Training
LondonCertificate in City & Guilds - Text production skills, Word processing
City & Islington College
LondonSkills
- Honesty
- Time and task organisation
- Hard working
- Team player
- Enthusiastic
- Caring
- Reliable
- Proactive communication
References
References available upon request
Hobbies & Interests
In my free time I enjoy reading, cooking, and spending time with my family.
Volunteer Experience
Mulberry Primary School, Voluntary Teaching Assistant, 2012-04, 2013-07, Assist teacher with classroom activities,, Support children with their reading and writing, Create and prepare engaging activities for the children, Photocopy exercise sheets
Affiliations
- In my free time, I enjoy reading, cooking and spending time with my family.
Certification
Enhanced DBS
PFT trained
References
References available upon request.
Timeline
N Family Club
2022.11 - 2026.04
Manager
Tiddley Tots Nursery
2021.12 - 2022.09
Deputy Manager
Tiddley Tots Nursery
2021.09 - 2021.12
Deputy Manager
Bright Horizons Pentland Preschool
2014.11 - 2021.07
Room Leader/Third in Charge
Bright Horizons Pentland Preschool
2014.01 - 2014.11
Bank Staff Member
Bright Horizons Pentland Preschool
2014.01 - 2014.01
Voluntary Teaching Assistant
Mulberry Primary School
2012.04 - 2013.07
Administrator
Jewel Isle
2008.09 - 2012.04
Admin Assistant
Coleman Coyle
2002.01 - 2002.09
Receptionist
Marcus Barnett
1999.01 - 2000.01
Cache Level 3 - Supporting Teaching & Learning in School
College of City And Islington
Cache Level 2 - Supporting Teaching & Learning in Schools
KIS Training
Certificate in City & Guilds - Text production skills, Word processing
City & Islington College