Shanelle Rockhead
London
Summary
Corporate receptionist with extensive experience managing multiple sites in London, demonstrating adaptability in high-profile environments. Proven assistant credit controller enhancing cash flow through effective debt recovery and client relationship management. Skilled personal assistant streamlining administrative processes and facilitating communication for seamless project execution. Versatile volunteer receptionist improving patient experience through empathetic support and efficient workflows.
Overview
7
7
years of professional experience
Work History
Student
Waterbear The College of Music
Remote
09.2025 - Current
- Assisted peers in preparation for examinations through collaborative study sessions.
- Engaged in extra-curricular activities and courses to broaden subject knowledge.
- Recorded lecture notes for effective revision and understanding.
- Contributed to projects that ignited passion for production and songwriting.
- Balanced academic commitments with part-time work through effective time management.
Childcare Assistant
Private family hire
Kent, Bromley
07.2019 - Current
- Ensured safety and security of children at all times.
- Assisted in meal preparation, serving, and feeding as required.
- Maintained cleanliness and sanitation of play areas and equipment for optimal health and hygiene standards.
- Facilitated children's interactions with peers, promoting sharing and cooperation in a safe environment.
- Occasionally provided overnight support to assist with school drop offs as needed.
- Coordinated secure transport for children from clubs using appropriate services.
Corporate Receptionist
St James Facilities
London
05.2025 - 09.2025
- Covered 10+ sites across London, providing lunch cover while managing 2-3 sites daily and occasionally covering full-time shifts.
- Performing all standard receptionist duties including signing in guests, granting access to contractors, handling correspondence, and managing emails.
- Managed supply orders to ensure efficient operations in large corporate and government buildings.
- Demonstrated flexibility and adaptability by working in diverse, high-profile environments throughout London.
- Maintained clean and orderly reception area to impress and welcome visitors.
Intern
Island Specifixx
Atlanta,Florida & Jamaica
06.2024 - 04.2025
- Shadowed professional producer and CEO of record label to learn music industry standards.
- Assisted with production and songwriting sessions for artists including 'Qwella', 'Zoyann Music', and 'Starr'.
- Supported personal assistant duties with increased responsibilities in bookings and marketing.
- Handled phone calls and responded to emails on behalf of staff, keeping CEO free to focus on larger issues.
Assistant Credit Controller
Safeguard Pest Control
London
03.2024 - 05.2024
- Managed outstanding debts by chasing overdue accounts, ensuring timely payments and improving cash flow.
- Maintained accurate records of client communications and transactions.
- Collaborated with the finance team to resolve payment discrepancies and improve cash flow.
- Negotiated payment terms and handled challenging conversations with clients professionally.
- Assisted in preparing financial reports for management review.
- Cultivated positive client relationships through effective communication, strengthening trust and fostering long-term partnerships.
- Orchestrated debt recovery strategies, resulting in improved cash flow and reduced outstanding balances.
Personal Assistant to the Owner
Island Specifixx Record Label
12.2022 - 12.2023
- Acquired insights into music industry, enhancing organisational and multitasking skills.
- Assisted with project management, overseeing tasks for artist development and promotion to support strategic goals.
- Coordinated schedules, travel arrangements, and communication across different time zones.
- Delivered personal and administrative support to record label owner, enabling focus on core business activities.
- Facilitated cross-departmental communication to ensure seamless project execution and timely artist promotion.
- Managed complex scheduling and travel logistics, ensuring smooth operations and minimizing disruptions for the label owner.
- Streamlined administrative processes, enhancing efficiency and allowing the owner to focus on strategic initiatives.
Administrative Assistant
Queen Mary University
10.2021 - 08.2022
- Managed the enrolment process for new students, ensuring accuracy and compliance with data regulations.
- Supported students by resolving queries and delivering comprehensive admissions information.
- Coordinated admissions events and orientation programmes, enhancing student engagement and experience.
- Maintained meticulous student records, ensuring confidentiality and data protection compliance.
- Received positive feedback for delivering exceptional customer service to students and colleagues.
- Streamlined admissions documentation processes, enhancing efficiency and reducing processing times.
Volunteer Receptionist & Vaccination Trainee
Waldron Health Centre
09.2021 - 10.2021
- Scheduled patient appointments, facilitating smooth clinic operations and reducing wait times.
- Worked alongside healthcare professionals to maintain accurate patient records, ensuring data integrity and compliance.
- Managed front desk communications, delivering accurate information to patients and improving service quality.
- Welcomed patients warmly, creating a supportive environment and improving overall patient experience.
- Partnered with medical staff to streamline vaccination workflows, ensuring timely administration and reducing bottlenecks.
- Provided empathetic support to patients during vaccination, enhancing comfort and fostering a positive clinic atmosphere.
Bartender/Waitress/Receptionist
Indeed Flex (Agency)
12.2019 - 08.2021
- Executed diverse roles in hospitality, reception, and customer service to support operations.
- Provided excellent customer service, efficiently managing cash transactions and addressing inquiries.
- Ensured cleanliness and organisation across all roles, quickly adapting to varied environments.
- Consistently praised by clients for professionalism and strong work ethic.
- Facilitated seamless guest experiences by coordinating with kitchen staff, enhancing service efficiency and customer satisfaction.
- Streamlined order processing and payment handling, ensuring accurate transactions and reducing wait times for guests.
Education
GCSEs - English Literature, English Language, Mathematics, Spanish, Physics, Biology, Chemistry
Harris Academy Morden
London, ENG06-2020
Undergraduate Degree - Music Production and Performance
London College of Contemporary Music
London, ENG04-2024
A Levels - English literature, Sociology, Psychology
Christ the King Aquinas Sixth Form
LondonSkills
- Financial Management
- MS Office
- Project Management
- Data Entry
- Customer relationship management
- Conflict resolution
- Time-sensitive decision making
- Flexible scheduling
- Positive attitude
- Team collaboration
Languages
English
First Language
Spanish
Intermediate
B1
Interests
- Music
- health and fitness
- fashion
Timeline
Student
Waterbear The College of Music
09.2025 - Current
Corporate Receptionist
St James Facilities
05.2025 - 09.2025
Intern
Island Specifixx
06.2024 - 04.2025
Assistant Credit Controller
Safeguard Pest Control
03.2024 - 05.2024
Personal Assistant to the Owner
Island Specifixx Record Label
12.2022 - 12.2023
Administrative Assistant
Queen Mary University
10.2021 - 08.2022
Volunteer Receptionist & Vaccination Trainee
Waldron Health Centre
09.2021 - 10.2021
Bartender/Waitress/Receptionist
Indeed Flex (Agency)
12.2019 - 08.2021
Childcare Assistant
Private family hire
07.2019 - Current
GCSEs - English Literature, English Language, Mathematics, Spanish, Physics, Biology, Chemistry
Harris Academy Morden
Undergraduate Degree - Music Production and Performance
London College of Contemporary Music
A Levels - English literature, Sociology, Psychology
Christ the King Aquinas Sixth Form